UPDATE: So I went back to my customer's home today and I watched it agitate... then, as soon as it started draining, I busted out the stopwatch feature on my iPhone...1:30 into drain... OK 30 seconds to go
2:00... still on pump out...
2:30 .... starting to worry a bit
3:00.... OK now this is getting longer than they said
3:30... I can feel my tears building up in my eyes and my lower lip starting to tremble as I am about to cry ...
EXACTLY 4:00 INTO DRAIN ... It stops, THEN SPINS!!!!!
WHOO HOO!!!... pissed my pants I was so happy.
Thank you guys for the great support and the education. You guys rock!
wow what a great website.... but who is that odd character providing such good info? We may have to start reading his stuff on a daily basis and not wait until a problem occurs. Such casual reading is not only interesting but I imagine it can save your bacon a time or two. And who doesn't love bacon?
I love bacon!
Thanks for the information. Good stuff. I am going back today to the customer just to make sure everything is in working order and collect my check. This was out of my realm and was doing it as a favor. What gets me is, I asked two other techs and they didn't know. Looks like I have a teaching moment for them as well.
My bride asked "What is the reason for that?" I can only assume it is so the transmission is not pushing all that weight of a full tub of water.
OH NO! forgive my ignorance here... Can you explain to me how the direct drive whirlpool/Kenmore can go into drain, pause then spin? I feel like SUCH an idiot if this is the case. The washer is (according to the customer) 4 years old. Crap. So you are saying, I may have fixed it. I thought they ALL went into drain and spin at the same time.
EDIT EDIT EDIT!! I found it... I found the explanation at a GREAT website for appliance techs... Here it is if anyone is interested...
Thank you for the response. I called the customer and told her. She was just going to forget the whole thing and get a new refrigerator. I just feel so bad she got dinged for so much. OH did I mention the previous tech sprayed WD-40 all inside the dispenser assy? WTH? People like that give our industry a bad name