UPDATE: So I went back to my customer's home today and I watched it agitate... then, as soon as it started draining, I busted out the stopwatch feature on my iPhone...1:30 into drain... OK 30 seconds to go
2:00... still on pump out...
2:30 .... starting to worry a bit
3:00.... OK now this is getting longer than they said
3:30... I can feel my tears building up in my eyes and my lower lip starting to tremble as I am about to cry ...
EXACTLY 4:00 INTO DRAIN ... It stops, THEN SPINS!!!!!
WHOO HOO!!!... pissed my pants I was so happy.
Thank you guys for the great support and the education. You guys rock!