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Member Since 14 Dec 2010
Offline Last Active Aug 07 2012 02:54 PM

Posts I've Made

In Topic: Whirlpool Gas Estate Dryer Ignitor Glows, Shuts Off

02 August 2012 - 09:09 PM

I have seen these coils fire and run three times before they fail over a hundred times. To a novice the fact that it ignites and shows the proper resistance leads them to believe the coils are good but experience shows us over and over that it is a common issue.

It can be other things but start here because there cheap and they will fail sometime anyway.


In Topic: What not to do to a frozen coil....

23 May 2011 - 05:46 PM

I have to agree, when I was younger I walked in om my dad fighting verbally with a customer and I almost got in a fight. Now this job is way harder and way more people seem to get upset. I do say some no so nice things under my breath when I am away from the situation. These are stressful times when it comes to dealing with money and I do feel for the customers but I would never treat someone fixing my car badly. I have a situation with a smart phone not working and I was just thinking do I have to actually be one of those ahole customers to get my problem solved. I choose not to but I get it.

I should have even made my comment about customer service to kc5saw in a nicer more constructive tone, sorry about that.

I would not be surprized if I read in the paper a tech was shot because he told a customer to f off, it can be a scary place sometimes.


In Topic: FIVE return calls to figure this one out.

20 May 2011 - 01:34 PM

That is why I am a geek with manuals and specs. I would have checked all the parts in the defrost circuit the second time out. Just seeing it come on is not enough. Most parts specs are available to authorized service companies.

In Topic: Warranty nightmare!

20 May 2011 - 01:20 PM

That is why I only buy appliances from a company who does their own warranty work.
That is how my company is run. If a part is unavailable ( which happens with all brands) I can borrow the part off the floor
or give the customer a loner which I do on occasion. If you have an issue with with a washer you paid $1200 for and you have a guy from abc appliance service insurance warranty company come out you don't have much leverage.
If the company who is servicing it sold it to you they will do what they have to, in order to keep you happy so you will deal with them next time you want to buy something. Many other advantages too like the owner waiting 30 minutes past closing to sell you something, try to get sears to do that. Another issue with 3rd party warranty companies they buy and sell each other all the time.

Mom & Pop place is not the only way but it can be a good way.

Sorry you had to have such a bad experience.

In Topic: Why do Dryers cost so much?

20 May 2011 - 12:53 PM

Prices are determed by supply and demand. If they sell it for to much nobody buys it. They find the correct price eventually

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