I was going to post the following:
Uh huh.... you have to know what's coming next....
1)you mean you took a model number over the phone from someone you could not understand and did not verify it online?
2) You went to a repair without having a manual?
3) You did not verify the model number when at the site?
4) You came here requested a manual and either did not attempt to verify the model number or advise us you could not find the number anywhere. This would have saved at least one person I know from spending a lot of time in the wee hours of the morning futilely searching for info.
Typos are one thing, we all do that from time to time, but you are an excellent tech and because of your experience this is verging on negligence.
However, after having my morning coffee along with two decadent, warmed and butter drenched Krispy Kreme doughnuts, I decided not to post the above and simply ask whether you need further help?
I will take my lumps as I don't take lumps in my coffee
1)Took the call on the road, I do not have internet access while on windshield duty.
2)Did not have a manual & stopped by to try & defrost evaporator, My phone diagnostic was defrost problem, cold freezer, warm fresh food. Was ending day/evening & was close to home. Thought I could save some spoiled food by at least defrosting with a steamer. When I arrived I was able to defrost to some extent, blasted the back panel & the venting was able to defrost enough to get air flowing again. Good customer service I would say. By the way I had FF temp down to 40 this morning.
3)I did verify model, just can't read my on writing especially late at night.
4) Went to repair site & parts came up, must of typed in correctly there
Sorry about the wee hours I was up in the wee hours trying to download a manual Went back on the call at 6:30am. Thanks to samurai's You tube I was able to force defrost & melt it out. Was able to get bottom drawer & tray out again thanks Samurai.
So here I am with a whirlpool Gold working great cooling & freezing. More questions to ask, recon that Jazz board needs to be replaced. Will be back here late tonight.
Thank you for the comment. I will try to refrain from being negligence. Bottom line: Customer (snow bird) very happy about my service. Peace