Relevant Diagram and Parts List:
Door Frame is designated as #2 in the diagram.
Part # for the door is 8303356
The Sad Story So Far:
So I get this call... it's a dame. It's always a dame. Oh wait, that's Philip Marlow... wrong sad story.
So I get this call...
It's a KA double oven, the top oven is a nuker. It's the one with that door designed by Mickey Mouse, the one that is held on by only two screws and a couple hooks at the bottom. It's the one that falls on the floor and shatters the glass if you pull the two door handle screws without holding the door tighter than you'd hang on to a couple dozen C notes. Yea, that one. (It's also the one that eats torsion springs, those two torsion springs that form an 'X' underneath the door glass... Part designation #16 in the diagram.)
So the call is that the nuker won't heat but the panel buzzes. I prove that it's the relay in the EOC and order an EOC. The I replace said EOC.
The customer also pointed out that the door looked uneven so I went in, found a loose screw and tightened it. Big Mistake...
So I slap Humpty Dumpty back together and fire it up... now she won't even try to heat. No relay action, nothing.
I track this down to the fact that the door is closing in a way that isn't closing the left side interlock, causing the unit to not send 120 to the HV transformer. I prove this by leaning on the left side of the door in a way that "rocks" the door; the nuker fires right up and heats.
Customer is suitably impressed.
So I adjust the door so that it closes the left side interlock. Now the right side won't close. Are you (()$&#% kidding me?
I am suitably unimpressed.
So I dig into the door and find that the issue appears to be that the door frame plastic (designated #2) is cracked on the bottom on either side, in a way that I've seen many times before. I superglue said cracks, no luck.
I look closely and notice that the door is curved along the bottom so that the middle of the bow pushes into the microwave and the ends bow out away. I conclude that this is why the door rocks in a way that only allows the left or right side interlock to be depressed at any given moment. So I order the new door frame and give the customer and discount on the labor for the inconvenience.
I picked up the new frame about an hour ago and you know what? It has an even more pronounced bow in the middle of the lower part of the frame.
Are you (()$&#% kidding me?
I am suitably unimpressed.
This door is quickly racing towards the dumbass design award for 2014.
Past winners of said award include:
- The Whirlpool front load washer design that put the tech sheet behind a front kick panel ... that was held on with screws placed below the level of the drain pan ... with a dryer on top as if it were a cherry on a sundae. To get to the tech sheet you had to uninstall the dryer.
- The F&P 301 double oven that had the worlds best comuterized diagnostic that was so extensive it required a 30 page manual. Said manual was in a plastic pouch that was taped to the back of the wall oven... which weighed 360 pounds and had installation instructions insisting that 3 men were required to get it in or out of the wall in order to reach the tech sheet "book".
Seriously though, has anyone else noticed serious alignment issues with this door, including the bowing and cracking at those weak points?
Thanks for any ideas. I have to head out there in about half an hour... not that I expect any replies that fast but I guy can dream, can't he?