My Emergency advise for customers, if I talk to them on phone.
If its leaking turn off the water if it's smoking call 911. We don't work on heart, lung machines. Call me after 8am and we will get to you as promptly as we can
This is why I don't answer the phone myself anymore for years.
We do not do Emergency service. We make every attempt to help people out whenever possible, but for all the reasons listed above we do not do it period.
Normal people (whatever that is) usually get it after explained to them, and realize their unrealistic expectation. The rest just keep dialing the phone until they find a tech so desperate for work theyll take anything. Then they both get what they deserve.
As in everything you say today all is IMHO