That is a great find!
I've heard that connections problems are ubiquitous in this machine and your story is a valuable reminder of this.
Well, the plot thickens....
Customer called late this afternoon saying they have done several loads since I was there last without incident, but today they went down to the machine because they heard it making noise and it was displaying 9 and running the drain pump with the lid up. The kicker is that they were not using the machine so according to them it fired up on its own!
This thing is in a cold basement. We have almost a foot of snow on the ground. I'm wondering if the damp cold is wreaking havoc on those micro connections on that machine?
Would using dielectric grease have any ill effects on the connections?