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Member Since 25 Apr 2013
Offline Last Active Yesterday, 06:31 PM

#317603 Kitchenaid Double Dish Drawer Leaking KUDD01DPPA

Posted by Spannerwrench on 11 April 2015 - 02:48 PM

Yes a faulty rotor can cause this.  Good Find.

#317590 Bosch Duel Fuel HDS255V/01 Bake won't heat

Posted by Spannerwrench on 11 April 2015 - 10:55 AM

Any idea on how much this repair should run?


Off hand know way to know, forgot my crystal ball when I was in Vegas.  It all depends on what is actually found to be the problem and whether ornate the oven has to be removed or not.  I for one use an oven dolly to remove so it's not that much more, but I do charge more because that piece of equipment cost me money so I charge for it every time I use it.

#317529 BBI20TPSW bottom mount. Evap fan motor proble.

Posted by Spannerwrench on 10 April 2015 - 03:06 PM

True but only IF he had the tech sheet with him, which I don't think he did. Or, if he did, he didn't look at the schematic to see that that would be the case.


Moral of the Story: Always Pre-diagnose! 

Ye I agree 100%, I've been there plenty of times with no internet and no tech sheet and you're stuck twiddling your thumbs because of it.  That's why I like threads like these, they make you realize all that is actually involved in this profession we call Appliantology.  They along with the STA are a great place to learn.

#317526 BBI20TPSW bottom mount. Evap fan motor proble.

Posted by Spannerwrench on 10 April 2015 - 02:58 PM

Yes, but in Igor's case, he had a bad connection on the defrost heater. Same effect-- open neutral-- but bypassing the defrost tstat wouldn't have helped. 

No, but it would have told him that the fan wasn't the problem.  Then he could have focused elsewhere. 

#317517 BBI20TPSW bottom mount. Evap fan motor proble.

Posted by Spannerwrench on 10 April 2015 - 02:09 PM

You've seen me do this enough that I wanna see YOU draw it out! Defrost mode is very straightforward. Besides, I think people are starting to get sick of my sketches and explanations. I'll step aside and let others step up and explain things. 

I'll bite.

Attached File  gallery_4_4_21825 Defrost.jpg   197.99KB   2 downloads


The fan doesn't run because there is no return path back to neutral through the fan. 

#317394 What's the trick to getting a stuck Cabrio agitator-less agitator out?

Posted by Spannerwrench on 09 April 2015 - 11:22 AM

I personally think you gave up too easy.  You referred her to another service company, I know that I've gained customers because of other companies doing the same thing.  It leaves a nasty taste in their mouth about you, they are going to remember that the next time they have a problem with an appliance.


I went back this morning. Tried the hot water. Realized it wasn't coming off, I hate cabrios anyway, so I just refunded her service fee. Explained that it was stuck on and that I could not remove it and directed her to Sears. Too busy to worry about it. I hate cabrios and this is the first stuck anything.

Let it be some one else's problem.

Even if they aren't happy with the service Sears provides, they will just Google and find someone else other than you.  A while back I had this same problem on an older Whirlpool belt drive, you know the one with a wig-wag in it.  I didn't give up, I pulled so hard on that agitator that when it finally did pop off it me me so hard in my mouth that you could see my teeth through my bottom lip.  While I stood there pouring blood I still smiled because I considered it a victory.  


However, if this wasn't a customer you wanted anyway, that's a different story.

#317309 Amana DLE330RAW dryer - gentle temp not working right?

Posted by Spannerwrench on 08 April 2015 - 01:36 PM

At that distance you're not checking the temp properly.  Test it at the actual dryer exhaust.  


By the way, how's the air flow?

#317306 Fisher & Paykel DD603 F1 fault - Where's the water coming from ?!...

Posted by Spannerwrench on 08 April 2015 - 01:00 PM

What color are the door lid motors. (The parts on the left and right side?)  It they're white they need to be changed, They constantly fail in a non constant method.  The new ones are black in color and much less failure prone.

#317299 Fisher & Paykel DD603 F1 fault - Where's the water coming from ?!...

Posted by Spannerwrench on 08 April 2015 - 12:27 PM

At least 50% of time on these units it turns out to be a customer education call.  I had one last week that the customer has been using for years with know problem.  After further investigation she just purchased new dinner plates that were too tall if not put in properly, which she wasn't.  Also she was putting her large coffee mugs on the wine glass holder.  Both of those problems were causing the lid not to lower and seal properly on the drawer.  I like the newer model F&Ps better because the top drawer is taller than the lower to accommodate oversize plates.

#317167 Kitchen Aid KDTE704DSS1 install question - what the heck is this thing?

Posted by Spannerwrench on 06 April 2015 - 04:07 PM

You can't add attachments unless you upgrade.  But you can put a picture on a website that shares images and then post a link.

#317037 F&P DD24DDFTX6 Dish drawer

Posted by Spannerwrench on 04 April 2015 - 12:03 PM

In the video it showed the Y going into a single hose that then went into the disposal. Their Y goes directly to the disposal. Is that ok? 



No that's not good.  They use to say that was how to install them if the factory installed drain line wasn't long enough.  Since then they now actually sell a drain hose extension kit that includes two additional hoses and connectors.  If it dropped down to just one hose it would restrict the flow too much if they both happened to be draining at the same time.

#317026 what is the deal with whirlpool core charges on boards

Posted by Spannerwrench on 04 April 2015 - 09:54 AM

for the money we  and the customer have to pay we need brand new , not rebuilt boards !!  


I don't believe they are selling rebuilt boards, YET.  I think they are trying to prevent what happened previously with their control board supply problem.  I think if they run out of controls due to a vendor supply problem then can utilize another alternative.  Also I think they would have to disclose in their packaging and literature that the part has been remanufactured.

#317019 F&P DD24DDFTX6 Dish drawer

Posted by Spannerwrench on 04 April 2015 - 09:24 AM

There is a check flap in drain that is only meant to prevent the water in the high loop from flowing back.  

A few tips.

Make sure the Y shaped hose joiner is installed properly one hose on top of the other, not side by side.  The hot water can cause the Y Connector to sag and a slow drain will occur.

Also make sure the drain line is installed properly, the drain should be routed floor level not cabinet base level.  It should be ran through the hollow spot under the cabinet and then up through the base to the top of the cabinet back down to the outlet.  If it is not installed in this fashion numerous water in the bottom tub challenges can occur.

See the attached image.


Attached File  FP DW Drain.png   212.79KB   2 downloads

#316947 Got my AllDolly

Posted by Spannerwrench on 03 April 2015 - 03:08 PM

We have two of the All-Dollies that the techs take when they have have an oven call.  Two dollies for seven techs right now, it's only bit us a few times, when customer says it's the stove not heating.  

#316944 thermidor stove

Posted by Spannerwrench on 03 April 2015 - 01:18 PM

I've had plenty Of the Thermador double wall ovens with the top oven also being a microwave that blows the fuse for no apparent reason.  I've replaced a lot of them without any callbacks.  I've been to the same houses for other appliances yet that fuse hasn't blown yet.


My favorite is a customer that lives beachside that called Sears, they ordered a Mag Tube and Transformer but it still didn't heat, so they they wanted to order the Diode and Capacitor.  The customer said no, I'll call someone else..  He saw one of our trucks on the island and called us.  I went out and found a blown fuse, replaced it and three years later it still works.  It's possible that one of those parts caused the fuse to blow, but I don't think so, they didn't even realize the fuse was bad.  

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