donn- when we get thing spinning again, we will certainly check out that possibility and if it behaves as you mention, we'll put that on the repair list promptly, too.
I live in a big city, my "help" is a retired contractor, we purchased the part originally from a wholesale appliance parts store with his license. They have been helpful, in fact, suspecting the coupler of failing the first time the washer died-- but we clearly did not install it right--- and donn, knowing my stepdad's love of grease I suspect this would also have applied to the last installation. We did order a coupler from Repair Clinic but also took the one my stepdad had picked up back to the wholesaler and explained we wanted one with a metal ring and he pulled out what we wanted and was understanding and swapped it. We'll have a backup now, too.
A few days still before all the parts we ordered get here, but I am so grateful for all the help! And to know that accessed correctly this isn't going to be as hard as it was the first time.
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