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  • Samurai Appliance Repair Man

    The Master Samurai Tech Alumni Program

    By Samurai Appliance Repair Man

    Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it. Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program. If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
    • 4 comments
    • 4,589 views
  • Samurai Appliance Repair Man

    Multi-tech Operators: Grow your business with Master Samurai Tech

    By Samurai Appliance Repair Man

    The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.  What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
    • 0 comments
    • 1,123 views
  • Samurai Appliance Repair Man

    Appliantology is Your Key to Appliance Repair Service Call Success!

    By Samurai Appliance Repair Man

    The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.  My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
    • 1 comment
    • 2,246 views
  • Samurai Appliance Repair Man

    Tech Memberships at Appliantology

    By Samurai Appliance Repair Man

    We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below: Click the links below for details: 1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. 2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
    • 0 comments
    • 7,881 views
 

Appliantology Tips & Tricks

Appliantology is a powerful appliance repair tool, with lots of features that may not be obvious at first glance. If you feel like you're missing out on some of what the site offers, then you'll want to watch these clips from our Tips & Tricks webinar. In just a few minutes, we'll step you through how to use a few of the most commonly missed features of Appliantology. Here are some clips from the Appliantology Tips & Tricks webinar we had on May 5, 2019.   The Homepage You

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Samurai's Big Three Troubleshooting Secrets

It's tough for appliance techs today. Our biggest competition is from cheap replacement machines. The proliferation of pricey electronic boards in appliances means that if you can't quickly do a slam-dunk diagnosis, you are at risk of losing customers and your profitability. Meanwhile, electrical troubleshooting is largely a lost science. What exactly have we lost? The Old Skool troubleshooting techniques that us old timers learned way back. And guess what: these same Old Skool troubleshoot
 

Non-PCM Repair on a Jazz Board Refrigerator

This is a newish Maytag jazz board refrigerator presenting with a warm FF and cold FZ. This was not your typical defrost failure. The failure here was the evaporator fan was not running. I troubleshot the problem without disassembling the freezer-- did it all from the jazz board.  Even though this is a modern, computer-controlled refrigerator, what you're about to see are actually old skool troubleshooting techniques that have been largely lost in the appliance repair trade today: r
 

Field repairs on electronic control boards: the new PCM frontier

I used to do board level repairs on state of the art computer controlled radar systems where there was real troubleshooting involved with signal generators, digital probes, oscilloscopes, and a fully stocked bench. Yes, you had to understand how electronics circuits work and how to read electronic schematics. I did this all day long for several years in the Navy and with Delta Air Lines. And by the way, almost all the electronic failures in these units were completely invisible— you had to find
 

Samsung Dryer Troubleshooting and Electric Circuits Review

Many techs have trouble interpreting a schematic diagram and understanding how to use it for troubleshooting. In this webinar, held on March 29, 2019, we used a Samsung electric dryer and a GE double oven as case studies to review electric circuit principles and troubleshooting. Some of the topics we talked about: Neutral sensing in Samsung dryers: what that means, what it does, and how it affects troubleshooting Series and parallel circuits and how to identify them on a real-worl
 

No-parts field repairs on two dryers with failed timers

I had two service calls recently on two different dryers with the same problem: the motor wouldn't run.  These are two different dryers: one an old skool Whirlpool-built unit with the lint filter on the top panel and the other a Maytag Neptune-style dryer. Different disassembly, wiring, and schematics, and completely different timers. But in both cases, the problem was the same--a burnt contact in the timer (failed open so would not close). In the two videos below, I show you how
 

Twas the night before Christmas and the oven control board was repaired…

It was a cold December day when the call came in. Just a few days before Christmas. Gas oven no bake and loads of family coming to visit from out of town. The customer was desperate, hoping for a Christmas miracle. Things were looking grim when it turned out NOT to be the igniter, but the control board. Not only was the board not available for several weeks, but it didn't even make sense to spend that kind of money on this older, POS range. And yet, there was no time to get a replacement range i
 

Tech Memberships at Appliantology

We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below: Click the links below for details: 1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. 2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Finding service manuals for Kenmore model numbers in the Downloads section of Appliantology

Here's a quick tip for finding service manuals for Kenmore model numbers in the Downloads section here at Appliantology.  Let's say you have a Kenmore model number like 796.31512210. The site search doesn't play nice with special characters like the "." in the model number. Easy workaround: Use the search wild card character, "*" to replace the model number prefix including the "." like ahso: *31512210 Copy and paste that search term into the search bar at the top of the
 

Secrets of the Ten-Step Tango™ Troubleshooting Method Revealed!

I've been working with appliance techs online for over 20 years. One of the biggest changes I've seen in the tech community during that time is a steady decline in competence in troubleshooting electrical circuits. It's to the point today that many techs don't even know what real troubleshooting is or looks like. A common misunderstanding is that pattern recognition and parts changing are what constitute "troubleshooting."  Real troubleshooting starts with a succinct problem statement that an
 

Pricing Service in a Small Service Company

From the latest USA newsletter: Pricing Service in a Small Service Company By David Oliva While doing research for this series of articles the topic that came up most frequently was pricing.  How do I know what to charge, what pricing structure should I use, what’s “fair”, what’s the value of our service, should I be cheaper than my competitor, etc?  Appropriate and profitable pricing is one of the most important parts of running a successful small service company (SSC).  It’s also

LI-NY Tech

LI-NY Tech

 

Running A Small Service Company

I wrote this for the USA Newsletter a while back.  Thought some people here might find it interesting.   Running A Small Service Company Small service company (SSC).  An SSC is a company made up of less than 5 employees.  The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States.  Businesses in this category often consist of just one person. Most of the

LI-NY Tech

LI-NY Tech

 

MST Radio Episode 28 - The Biz of Selling New Appliances

Special guest, Justin Duby, with Just-in Time Appliance Repair in Grantspass, OR ( @applianceman97 here at Appliantology) joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business. Also, at the end of the show, we give an update on the developing Facebook data-selling debacle that's unfolding. More info on this in my previous blog post.   You can subscribe and listen to th
 

The Facebook Zuck n' Jive

Unless you’ve been living under a washing machine all this time, you’ve undoubtedly heard the kerfuffle where Facebook was recently caught selling the personal information of over 50 million people to a marketing firm. I'm not surprised-- saw this coming a long time ago. So did Facebook Dear Leader and CEO, Mark "The Zuck" Zuckerberg. Here's an exchange between The Zuck and a friend shortly after founding Facebook: [Source: https://www.zerohedge.com/news/2018-03-25/dumb-f-ks-jul
 

KitchenAid KGRS505XWH05 Range Mysteriously Refuses to Bake or Broil

What do you do when an appliance, despite all appearances of normality, simply refuses to do its job? The Samurai and I were forced to answer this very question today. The culprit: A KitchenAid KGRS505XWH05 double oven all gas range. The complaint: The customer told us that neither the top nor the bottom ovens would ignite, but the cooktop worked fine. The customer's description turned out to be about right (for once). The upper oven broil and lower oven bake ignitors would glow f

Son of Samurai

Son of Samurai

 

Appliantology March 2018 Peer Group Meeting

Fantastic Peer Group meeting last night! We had 5 presentations (including mine) and I want to thank the other presenters for doing such a fantastic job! We had almost 20 techs in attendance who stayed the full two hours. Good presentations, good discussion, good times!  Here's a listing of the presentations and presenters: Network marketing for your business, @Ed V New AHAM Guidance for Safe Servicing Appliances with Flammable Refrigerants, @KaveMan Dealing with Custo
 

MST Radio Episode 27: Online Appliance Repair Schools- the good, the bad, and the scams

In this special international episode, the Samurai is in Fiji at Samurai International Headquarters, while Mrs. Samurai is in the Team Samurai New Hampshire pavilion. Although halfway around the globe from each other, Team Samurai comes together through the miracle of the Internet to deliver you this timely and crucial information in this episode of Master Samurai Tech Radio. We compare and contrast three online training options with the Master Samurai Tech Academy.     
 

A Day in the Life: A Tale of Two Refrigerator Service Calls

In this first video, we troubleshoot a warm beer compartment (fresh food) in a Frigidaire Gallery french door bottom mount refrigerator. The video illustrates the importance of following a cardinal rule of troubleshooting: Fix the obvious problem first.  In this case, the customer simply reported that the FF compartment was warm but the freezer compartment was good. We verified these temperatures upon arrival. But then the customer points out that the lights in the FF compartment were stuck
 

MST Radio Episode 25: Sears tech attacks customer

Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals.  Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/    

Samurai Appliance Repair Man

Samurai Appliance Repair Man

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