The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
We're still pecking away like little Woody Woodpeckers writing unit lessons, making screencasts, creating quizzes, working from sun up to moon rise to get Part 1 of the Samurai Appliance Tech Boot Camp ready to unleash on an unsuspecting and woefully unprepared world by April 13. Yep, that's our deadline so picked because it's right before Holy Week. Seemed like a good place for a deadline. Meanwhile, as promised in my last post, I've prepared a little morsel of the course which you are invi
Just wanted to give a quick update on the Samurai Appliance Tech Boot Camp. Don't think we've forgotten about it! In fact, just the opposite-- developing the course has been an all-consuming task for me and Mrs. Samurai (she's a world-class technical editor). You can get a sneak-peak and what we've been doing at the Boot Camp website: http://ApplianceTechBootCamp.com You won't be able to click into the units and view the contents but you can see the basic course structure and the units that we'v
Well, mah bruvahs, heading out on that big ol' jet airliner from Logan tomorrow afternoon making that long haul to San Diego for the 2014 ASTI. Looking forward to seeing some of you there and will miss those of you who can't make it this year. For my absentee brethren, the Samurai's got your six! I'll be taking copious notes and will post them all as PDFs in the Downloads section when I return. Additionally, if any of you have any specific questions you'd like me to ax the instructors, plea
Some models of Whirlpool-built bottom mount refrigerators use a high-voltage control board that, at some point, you may need to replace. These boards are used in certain models of Whirlpool, Maytag, and Kenmore-branded bottom mount refrigerators. Here's what the HV board looks like: Part number: AP4568436 When you replace this HV control board, you will need to program it to work in your particular model. If you don't program the new HV board, you'll get the error code PEO 000 in the dis
Many important questions have plagued mankind since the dawn of time. Questions such as, "Why am I here?", "Who is God?", and, most importantly, "What causes SUDs and SD error codes in high-efficiency front-load and top-load washers?" Here now to guide us into the truth and understanding of this important epistemological question is Brother Delawaredrew: Source: Suds error sd
Question: what's one job skill that cannot be outsourced to India or China? Answer: home services. Looking to get in on the glamour life of being a professional appliance repair technician but you don't have the time or the money to travel somewhere and be gone for a few weeks at a time? Now you can learn appliance repair at your own pace right online at your computer with the Appliantology Academy's Appliance Tech Boot Camp. The Appliance Tech Boot Camp is a structured and guided online trainin
For the non direct drive whizzes. Here's what i found on one of my latest service calls. This drive coupler was changed (The other used appliance store said) 4 months ago. This shows the difference between an OEM heavy duty coupler and an off brand junker! If your burning through couplers you could have a wore out motor shaft. The end of this video shows a wore out shaft and how to tell that you have one. The only way to fix a wore out motor shaft is to replace the motor.
How many times have you been on a refrigerator service call and the customer asks you, "What should the controls on my refrigerator be set at?" You notice that they do not have any thermometers in their fridge and do a mental face-palm. How do you even begin to explain to this customer that the single most important indicator of a refrigerator's health - and the way you determine where to set the controls - are the temperatures inside the freezer and fresh food compartments? Relax, compadre, cuz
Why so many voltage testers? Well during last years ASTI, the instructor in Basic Electronics asked for those who were afraid of electricity to raise their hand. I embarrassingly raised my hand along with a few others. He then asked for a show of hands of those who had a healthy respect for electricity. To those he replied "you are the ones most likely to die from an electric shock." I agree. I work well with electricity but it scares the hell out of me. I check multiple times for voltage
Troubleshooting Samsung refrigerators can be a head-fake for Appliantologists who aren't used to some of their special quirks. If you know just a few tips, it can really facilitate your troubleshooting and even keep you from faking yourself out or running down rabbit holes. Brother Durham has put together a short list of some very helpful tips and tricks to keep tucked into one of those cerebral creases when you're tracking down a problem in a Samsung refrigerator. Let us attend: Buy parts for y
Huzzah! The long, dark Night of Unknowing is over-- the 3rd edition of Samurai's Appliance Brand Recommendation report has been unleashed on the Internet and, yea verily, the world shall not be the same. Find out who's been naughty and who's been nice. Whether you're in the market for a new refrigerator, washing machine, dishwasher, or any other major kitchen or laundry appliance, let this revered report be your faithful guide and guardian in your buying decisions. Supplies are limited so come g
Well, it's been over a year now ridin' with my trusty tool backpack, doing service calls in every imaginable situation, including hiking up snowy and icy driveways to get to the house and I just wanted to give an update. I LOVE this thing! Keeps my tools clean and organized so I know exactly where they are when I need 'em. Impresses customers, too. Get one for yourself, your favorite toolhead, or that special fixit dude or dudette in your life. Currently 37% off retail at Amazon! https://www.am
In my ever-evolving quest to offer my users the very best online appliance repair help and information experience, I've improved the membership packages available here at Appliantology. The free Grasshopper package will continue to be available as is. But the Apprentice and Professional Appliantologist packages have been upgraded and, incredibly, made even better... as if that was even possible, right? For starters, the free Apprenticeship package using the Facebook coupon promotion has ended. I
Sears is a popular place to buy appliances because they are located all over the country, they frequently have special offers, and they are an old, familiar name. When you stroll through the rows of shiny machines in a Sears store you see all the major brands, including lots of Kenmores. Does buying this "Sears brand" have any downside for the consumer? Ya sure, ya betcha! Although there are still a few folks who haven't gotten the memo yet, most people understand that there ain’t no Kenmore fac
Complaint was intermittent Cooling on a GE SxS profile... temps in the 30's, ice melting, soft ice cream etc Sensors all passed ohm test No apparent seal, gasket, dispenser door leaks All fans working... condenser coils clean... light switches okay Frost pattern perfect... no defrost issues compressor and relay okay. So maybe the board fails when too many systems are running at the same time... time to use the load test suggested by fixyourboard
(for more info on how to make the probe se
Brother Durham has assembled a very handy collection of essential technical manuals and tools needed when working on GE refrigerators. Brethren, let us attend: Adding a couple shameless plugs of my own... How to test GE refrigerator fan motors with a 9-volt battery: http://appliantology.org/topic/45190-how-to-test-the-evaporator-and-condenser-fan-motors-in-a-ge-refrigerator-with-a-9-volt-battery/ How to troubleshoot GE inverter compressors: http://appliantology.org/topic/44976-troubleshooting-an
In this adventure into appliance dysfunction, the customer called me with a scary problem with her gas range. After she would fire up the left-front (LF) cooktop burner and it was on for less than a minute, a big flash-boom would erupt from underneath the burners. I reproduced the problem when I was there and it was a pretty impressive explosion! I wish I had gotten video of it but thought better of repeating it. I knew I was dealing with a gas leak and had to get to the burner gas supply tubes
I went to remove a wall oven today and ran into a little problem. Can you find it? I run into this kind of problem all the time up here in the backwoods of New Hampster. It's an endemic problem with electricians and handymen not bothering to read the installation instructions. For the record, this installation fail was done by a licensed electrician. Kind of a wake up call for the whole licensing racket, isn't it? Having a "licensed" electrician is still no guarantee that he knows what in the h