The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or earned Master Certification at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site,
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
Samsung's in the news lately with exploding washers and tablet computers. So people may be wondering how reliable Samsung appliances are. Here's a good article from the Yale Appliance blog comparing Samsung repair rates with industry averages. Yale Appliance and Lighting [website] is a large appliance dealer and service center in the Boston area. Yale completes over 20,000 service calls per year so I expect their results to be a good representation of reality.
One comment that caught my e
I had the pleasure of attending Sub-Zero Wolf (SZW) factory training last week in Madison, WI. Flew in on Monday, training was Tuesday thru Thursday, and then flew out on Friday. The class consisted of 15 techs from around the country but also included a tech from Puerto Rico and another from Barbados. The techs included a few students from Master Samurai Tech and some Appliantology members.
This session was all Wolf products: gas and induction cooktops, gas and dual fuel ranges, vent hoo
Not to get too deep and philosophical on you guys, but I was/am trying to figure out the relationship between money and modern day slavery.
Yes, I said it. You are a slave, I am a slave, and likely everyone you know (there are some exempt from this) are enslaved. I was free once, and at one point I believe that most of us were free, even if just briefly. Ill get to that in a bit.
First it was "slavery", then It was called "indentured servitude", now its "career"
You are pr
In this video, I use an old skool Whirlpool electric dryer to demonstrate electric circuit troubleshooting and analysis techniques. This is the ancient art of Circuit Fu. Although this is a simple circuit by today's standards, the principles and techniques can be used on any circuit because electricity works the same way. When you know basic electricity and circuits, you can decipher these diagrams and become a troubleshooting master...
Learn Circuit Fu and how to kick appliance b
Had some good questions at the webinar on the Bi-Directional PSC drive motor system used in Whirlpool VM washers. Professional Appliantologist members can grab some popcorn and watch the webinar recording here: Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers
During the webinar, Joe asked how triacs are turned off. I wanted to give a more complete and accurate answer in this post.
To understand how triacs are turned off once they're turned on (and conducting) we need to
No schematics on this one! I know that'll be a relief for some of you. Honestly, it was a nice break for me, too. I love these easy jobs where you can troubleshoot using only your eyeballs and fix it with something as simple as a paper clip.
In this short little video, I show you how to troubleshoot a problem with a surface burner on Bosch gas range. The burner was not lighting correctly and would sometimes flare up.
All gas range surface burners operate using the same principles so
This could be quite possibly the most boring entry I ever write. The exciting world of the eBay store.
So, you have a shit-ton of appliance parts, you want to turn that in to cash. How? Sell it on eBay! So lets start with the very basics. You need the following:
2. computer with printer
3. a "smart" device i.e.. tablet, iPhone, etc
4. shipping supplies, tape, boxes
5. shipping scale
7. a fancy table with good lighti
The formula for power in watts is P = I . E where I is current and E is voltage or is it?
FACT1 : Voltage is the potential for current to flow.
Theory : Voltage is also called "potential difference" or " electromotive force". As with any measurement we need to have a standard point of reference for voltage that is 0V and another point of interest. The standard point of reference of 0V is earth. Voltage is measured between earth and any other point. However this is not the voltage we sh
This little tidbit applies to basically every facet of your life. What do you really need? Of course, the answer is very simple. Food, water, and shelter. These are the 3 very basic things a person needs to survive. When I say survive, I mean literally not dying. This is not living, its just not dying. The key to "living" is the first 3 a written above, and add two more: companionship and MONEY. Money can provide you with all the material things that you need to survive, and companion
This part is a little bit more "food for thought" than sound advice. I have been a shop owner for 15 years, and for the first 13ish years the only type of "service calls" I would do is warranty repairs on the units that I sold. Officially, I can say that I have 15 years experience fixing appliances, but the truth is, I have been serious about service work for about 2 years. I really put my try-hard pants on about a year ago. Why am I telling you this? Its because you need to understand t
Master Samurai Tech Academy students may access the webinar recordings here.
Mr. Appliance® Academy Bundle 1 students may access the webinar recordings here.
Professional Appliantologist members may access the webinar recordings here. The index page is continually updated with new webinar recordings but this is the index page as of this post:
Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading
Basic Refrigerator Troubleshooting
In case you missed it or would like to review, Professional Appliantologist members here at Appliantology may watch the recording on Linear Motors and Linear Compressors webinar on August 15, 2016 here:
And just a reminder that Professional Appliantologist members have convenient access to all the webinar recordings on the Webinar Recordings Index page here:
Master Samurai Tech Academy students have access to all the webinar recordings here: http://mastersamuraitech.com/webinar-rec
This short little video shows you how to enter program mode in Bosch SHE SHU model dishwashers. You'll want to enter program mode to retrieve error codes, which can help inform your troubleshooting strategy. You can also run the test program, which is helpful in diagnosing individual loads in the dishwasher.
One of the many benefits of Professional Appliantologist membership at Appliantology is hi-speed, unlimited service manuals and tech sheet downloads at Appliantology.org. Included with
In this video for Professional Appliantologist members and Master Samurai Tech Academy students, I show you how to troubleshoot a Bosch dishwasher no-heat problem. No heat problems can manifest in a variety of ways: really long cycle times, a "1" shown on the display at the end of the cycle, or as an error code. Some models will show an error code readout, others may just show the error code as a flashing light. Whichever way, you need to troubleshoot the heating circuit.
As with all electr
Join the Samurai on this Samsung electric dryer service call and learn how to troubleshoot a no-heat complaint from the control board, without having to tear apart the whole dryer, by using the schematic and strategic electrical tests. Work smarter, not harder!
Learn how to troubleshoot appliances like a real technician at http://mastersamuraitech.com
Professional Appliantologist members here at Appliantology should watch my webinar recording on troubleshooting this s
Most appliances today use computers to control the various appliance functions. Computers talk in logical 1's and 0's which are actually pulses or square waves of voltage that you can see on an oscilloscope or measure with a meter. These pulses are arranged in a specific sequence to transmit and receive information inside the appliance. In this video, the Samurai uses a Samsung dryer to show you what these pulses look like and how to use this information for troubleshooting.
Come with me no
This LG refrigerator was DOA- warm inside, no compressor operation, no lights, no nuttin'. Found a blown fuse on the main control board. What took out the fuse: bad board or just a spike on the power line? I show how to check for that.
The fuses on these LG boards are soldered in and not easily replaceable. But a new fuse can be installed and I show how to do that without even having to remove the board, while it's still installed in the refrigerator.
Learn appliance repair at http:/
This short little screencast by @Son of Samurai shows you how to renew your Professional Appliantologist membership at Appliantology.org so you can continue to enjoy the many benefits the site provides to professional appliance repair technicians.
Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:
- Son of Samurai, who he is and what he does to keep our websites running
- Behind the scenes at Appliantology
- Common user questions at Appliantology
- What it takes to be a professional appliance repair technician
Special 4th of July episode:
- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news
Subscribe to the podcast on iTunes or
Hello, my infidel friends. Today, I would like to share with you a sad tale which illustrates the cultural distinction between the low-brow Arab people and the much more refined Pashtun and Tajik tribes of Afghanistan:
The full story is published here.
You see, here in Afghanistan we do not have such problems as discussed in the above article, for we consume the "bacon" of male yak. Since it is made not from pigs, our "bacon" is halal, that is, it is permitted under the Sharia
If you're contemplating doing work for someone who lives out of town (eg., rental property in your area) and whom you've never met, it's worth spending a few minutes looking them up online. Google is your friend! Choosing the wrong customer can cost you a bad online review, even though you've already refunded 100% of their money after you've provided services. There are people out there (mostly real estate types) who take a sadistic pleasure in screwing over service companies. Here's an example
This is an excerpt of the full split-phase household power supply webinar held on June 6, 2016. In this excerpt, I explain why antiphase sine waves (meaning 180 degrees out of phase with each other) cancel each other out in a sound mixer but not in a center tapped transformer. Just because an AC voltage can be represented or modeled as a sine wave does not mean all sine waves behave the same way everywhere regardless of the device-- you have to know what you're measuring!