Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or earned Master Certification at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site,
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. Unthrottled, lightning fast downloads.
2. Fellow Appliantologist: this free premium membership is earn
The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
It's tough for appliance techs today. Our biggest competition is from cheap replacement machines. The proliferation of pricey electronic boards in appliances means that if you can't quickly do a slam-dunk diagnosis, you are at risk of losing customers and your profitability.
Meanwhile, electrical troubleshooting is largely a lost science. What exactly have we lost? The Old Skool troubleshooting techniques that us old timers learned way back. And guess what: these same Old Skool troubleshoot
We troubleshot a GE Advantium Speedcooker from the control board for a no convection bake problem and determined that either the convective heating element or the TCO had failed open. Testing each component individually required uninstalling the oven with special equipment. So on our second visit, we returned with both parts-- the convection heating element and the TCO. The specific failure turned out to be the non-resettable TCO that had failed open.
Watch how I used the schematic to sele
Tide’s Laundry Pod Peeps: America’s Favorite Easter Treat Is Here To Ruin Your Laundry
When Cascade released their Pumpkin Spice Scented Dishwasher Detergent last fall to great fanfare, the public quickly learned the downside to such gimmicks. The hint of pumpkin spice flavor that remained after a cleaning cycle was reported to affect the taste of everything from orange juice to re-heated Runzas.
The negative press and customer service demands that Cascade and its retailers had to
We talked about lots of good stuff last night at the Office Hours webinar. I started off with a brief presentation on Neutral and Ground in AC circuits, explaining how they are different and each serves different purposes in AC circuits.
Then we applied what we learned about power supplies in that presentation to decipher some crappy instructions in a service bulletin for a Whirlpool inverter microwave where we had to figure out how to test the digital data input to the inverter.
Gross appliance repair YTD $12k profit = ?
Store gross YTD roughly $86k. =22.5 profit
So I think I have come to a conclusion. I really, really love doing COD service work. Its not very intense, And average profit per call is around $200. If I could do 4-5 of those a day, Im making some serious money. The problem is: not enough lucrative COD work. My observations while reading this site is the fact that most of you would like to increase your COD workload, as in you are not worki
Had a great week at the Annual Service Training Institute (ASTI) in San Diego last week! Got to hang out with old friends as well as meet lots of Appliantologists and Master Samurai Tech students in-person for the first time.
For technical training, I focused mostly on high-end appliances since that's about all that's worth fixing these days. Attended some technical training on Sub-Zero, Wolf, Bertazzoni, DCS, and a couple others, and some business courses.
I also conducted an all-day
Troubleshooting is the big missing skill among appliance techs today. This is the skill that distinguishes parts changing monkeys (PCMs) from Master Samurai Techs. It's the difference between a drunken street brawler making monkey jabs versus a trained MMA fighter making kill shots.
PCMs will thrash about wildly, monkey-jabbing at components hoping to get lucky and usually end up getting their asses kicked.
Anyone can monkey jab and the sad truth is that this is the dominant practice o
You old timers remember back in the day when we used to get service calls on scrotum scrubbers? Yeah, I was really glad when people stopped using those. Well, just when you thought the bad old days were gone for good, get ready, guys, because there's a new, even more disgusting personal hygiene appliance coming to the market that we'll be getting calls on: the butt wiper. Coming to a neighborhood near you:
Brethren, on this Veteran's Day, I present to you a timely and fitting guest blog post by Ray Starmann, the Editor in Chief of US Defense Watch. Enjoy!
An open letter to America’s college cupcakes on Veterans Day
November 11, 2016
by Ray Starmann, US Defense Watch, http://usdefensewatch.com/2016/11/an-open-letter-to-americas-college-cupcakes-on-veterans-day/
Dear College Cupcakes:
America has watched for the last year or so, as our nation’s universities
We have a lot of moving parts at play in the appliance repair industry today. Over the past couple of decades, appliance technology has become much more complicated, yet technician troubleshooting skills have eroded. This creates some uncertainty about the direction our industry is going.
Are we going to be a profession, filled with well-paid, highly-skilled technicians at the top of their game, or a semi-skilled trade, filled with low-paid parts changers who are essentially just the eyes
Great turn out for this webinar-- had over 30 people on! That means there are lots of techs who recognize the need for help with these skills. This is good because they can be easily learned by anyone who wants to learn them! This webinar lays out a road map for you to declare your independence from tech lines.
Professional Appliantologist members may watch the webinar recording here: Appliance Service Call Structure and Troubleshooting Strategies
Master Samurai Tech Academy students m
This may cause a bit of a stir with you guys, but Ill discuss it anyway. Some of you are staunch users of genuine, OE, brand name appliance parts. I am not one of those people. Appliance parts is an expense in my business second only to labor. My rough guesstimate is that I spend about $50,000 a year on parts. If I used exclusively genuine, new parts that figure could easily go up 20%. Perhaps even more.
You can go new, genuine, and pay $200 for it +$60 core, or
Good morning, ladies and gentlemen, this is your Samurai speaking. We're expecting a little turbulence today as we make some adjustments to the Master Samurai Tech Academy website. There may be periods throughout the day where the site either doesn't load at all or may look strange. This, too, shall pass.
For now, I invite you to sit back, relax, and peruse the latest pearls of appliantological wisdom in my blog here at Appliantology.
Samsung's in the news lately with exploding washers and tablet computers. So people may be wondering how reliable Samsung appliances are. Here's a good article from the Yale Appliance blog comparing Samsung repair rates with industry averages. Yale Appliance and Lighting [website] is a large appliance dealer and service center in the Boston area. Yale completes over 20,000 service calls per year so I expect their results to be a good representation of reality.
One comment that caught my e
I had the pleasure of attending Sub-Zero Wolf (SZW) factory training last week in Madison, WI. Flew in on Monday, training was Tuesday thru Thursday, and then flew out on Friday. The class consisted of 15 techs from around the country but also included a tech from Puerto Rico and another from Barbados. The techs included a few students from Master Samurai Tech and some Appliantology members.
This session was all Wolf products: gas and induction cooktops, gas and dual fuel ranges, vent hoo
Not to get too deep and philosophical on you guys, but I was/am trying to figure out the relationship between money and modern day slavery.
Yes, I said it. You are a slave, I am a slave, and likely everyone you know (there are some exempt from this) are enslaved. I was free once, and at one point I believe that most of us were free, even if just briefly. Ill get to that in a bit.
First it was "slavery", then It was called "indentured servitude", now its "career"
You are pr
In this video, I use an old skool Whirlpool electric dryer to demonstrate electric circuit troubleshooting and analysis techniques. This is the ancient art of Circuit Fu. Although this is a simple circuit by today's standards, the principles and techniques can be used on any circuit because electricity works the same way. When you know basic electricity and circuits, you can decipher these diagrams and become a troubleshooting master...
Learn Circuit Fu and how to kick appliance b
Had some good questions at the webinar on the Bi-Directional PSC drive motor system used in Whirlpool VM washers. Professional Appliantologist members can grab some popcorn and watch the webinar recording here: Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers
During the webinar, Joe asked how triacs are turned off. I wanted to give a more complete and accurate answer in this post.
To understand how triacs are turned off once they're turned on (and conducting) we need to
No schematics on this one! I know that'll be a relief for some of you. Honestly, it was a nice break for me, too. I love these easy jobs where you can troubleshoot using only your eyeballs and fix it with something as simple as a paper clip.
In this short little video, I show you how to troubleshoot a problem with a surface burner on Bosch gas range. The burner was not lighting correctly and would sometimes flare up.
All gas range surface burners operate using the same principles so
This could be quite possibly the most boring entry I ever write. The exciting world of the eBay store.
So, you have a shit-ton of appliance parts, you want to turn that in to cash. How? Sell it on eBay! So lets start with the very basics. You need the following:
2. computer with printer
3. a "smart" device i.e.. tablet, iPhone, etc
4. shipping supplies, tape, boxes
5. shipping scale
7. a fancy table with good lighti
The formula for power in watts is P = I . E where I is current and E is voltage or is it?
FACT1 : Voltage is the potential for current to flow.
Theory : Voltage is also called "potential difference" or " electromotive force". As with any measurement we need to have a standard point of reference for voltage that is 0V and another point of interest. The standard point of reference of 0V is earth. Voltage is measured between earth and any other point. However this is not the voltage we sh
This little tidbit applies to basically every facet of your life. What do you really need? Of course, the answer is very simple. Food, water, and shelter. These are the 3 very basic things a person needs to survive. When I say survive, I mean literally not dying. This is not living, its just not dying. The key to "living" is the first 3 a written above, and add two more: companionship and MONEY. Money can provide you with all the material things that you need to survive, and companion
This part is a little bit more "food for thought" than sound advice. I have been a shop owner for 15 years, and for the first 13ish years the only type of "service calls" I would do is warranty repairs on the units that I sold. Officially, I can say that I have 15 years experience fixing appliances, but the truth is, I have been serious about service work for about 2 years. I really put my try-hard pants on about a year ago. Why am I telling you this? Its because you need to understand t
Master Samurai Tech Academy students may access the webinar recordings here.
Mr. Appliance® Academy Bundle 1 students may access the webinar recordings here.
Professional Appliantologist members may access the webinar recordings here. The index page is continually updated with new webinar recordings but this is the index page as of this post:
Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading
Basic Refrigerator Troubleshooting