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  • Samurai Appliance Repair Man

    Multi-tech Operators: Grow your business with Master Samurai Tech

    By Samurai Appliance Repair Man

    The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.  What this means is this: you're probably not going to find techs to hire with the skills you need to grow your business.  Solution: hire based on character and then add the technical skills cost-effectively with Master Samurai Tech online training.  Many multi-tech businesses are successfully using our innovative training to grow their businesses. Here's just one example from Todd Daganaar, President of Nebraska Home Appliance, a successful appliance repair company with 9 technicians and growing!   
    • 0 comments
    • 913 views
  • Samurai Appliance Repair Man

    The Master Samurai Tech Alumni Program

    By Samurai Appliance Repair Man

    Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it. Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program. If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no annual fee. Yes, as in FREE. You heard that right. You would be a Master Samurai Tech Alumnus at Appliantology with the same level of access and all the benefits of a Professional Appliantologist member (read all the benefits of PA membership here). That’s a $197/year value-- FREE! What’s the catch? No catch but there is a small difference between PA and MST Alumnus membership. PA members can continue to renew their membership at the annual rate and can download and request all the manuals they need regardless of how much or how little they participate in the forums. The MST Alumnus membership is also annual but instead of paying with money, you “pay” with participation in the forums. Each year when your membership comes up for renewal, you need about a 2:1 post to download ratio to renew [UPDATED]. That means that as a general guideline, you need to have made two posts for every download. This is super easy to do and active Appliantology members are already far exceeding this ratio without even trying. The idea here is not to place a burden (because it’s not)-- it’s to discourage people from getting the MST Alumnus membership and simply downloading manuals without interacting with the other members. This really is a killer deal and a special perk for certified Fundamentals graduates! Why are we offering such a great deal? Simple: We want to encourage more techs to successfully complete the Fundamentals course and get certified. This helps them be better techs and helps the trade in general. Certified Fundamentals grads tend to be top tier techs who bring interesting questions and good problem solving insight to the forums. They are skilled techs and potentially valuable content contributors. This deal is retroactive meaning that if you’re already a certified graduate of the Fundamentals course, you are eligible for this deal. If you’re already a PA member and a certified Fundamentals grad, we can move you to the MST Alumnus deal. So how do you get started on this gravy train? Easy: just fill out this short form, we’ll review it and set up your MST Alumnus account here at Appliantology mo’scratchie (that’s Samurai-speak for “quickly”).   * Certified means that you meet all currently required quiz and exam score requirements for the course; see this page for details.
    • 4 comments
    • 3,132 views
  • Samurai Appliance Repair Man

    Appliantology is Your Key to Appliance Repair Service Call Success!

    By Samurai Appliance Repair Man

    The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.  My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete! With powerful information tools, like Appliantology, at your fingertips, there's no need to rely on the pot bellied Buddha leaving the tech sheet for you. This webinar will teach you a whole new way of doing bidness using Appliantology as your trusty information tool, every bit as valuable as your Bosch driver or Princeton Tec headlamp, to increase your First Call Completes and profitability. To learn more about all the splendiferous benefits of being a Professional Appliantologist member here at Appliantology, CLICK HERE!  Learn more about Appliantology and it's powerful benefits to you as a professional appliance tech in our free and fun short course, Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool.     
    • 1 comment
    • 2,017 views
 

Webinar Recap: May 23, 2016 Web Meeting

Fantastic web meeting last night with many assembled Brethren! This was one of the weekly web meetings that we have every Monday evening for Professional Appliantologists and Mast Samurai Tech Academy students.  Personally, I think it was the best one yet-- lots of interactivity and discussion about all kinds of different appliance repair topics.  It was a especially great because we had the audio under control so other people besides just me were able to talk. Mrs. Samurai even joined in the conversation and it was kinda-sorta like a live, interactive podcast! We started off by looking at a schematic and wiring diagram for a GE Cafe duel fuel double oven. The complaint on this was that the warming drawer wasn't heating up at all and neither of the indicator lights for the warming drawer would come on. Using the schematic and wiring diagram, we developed some specific troubleshooting strategies for pinpointing the problem.  We also talked about all kinds of other things, all pertaining to running an appliance repair business and livin' the life of an appliance tech. Some of the other things we talked about are: - Pricing your services, pros and cons of using the online Blue Book - Dealing with Craig's List competition who advertise "no service call fee with repair" and otherwise appealing to bottom-feeder customers - The Appliantology chatroom, it's currently an underused resource at the site and we talked about using it more, including our plans to use it for live tech help (as well as just chit chat and hoo-ha). I'm generally hanging out in the chatroom most mornings while I'm checking email, answering forum posts, and otherwise takin' care o' bidness. Pop on in and say hey. One of the brethren suggested an informal chat each evening where we would hang out while surfing the web or checking out other parts of the site. Sounds good to me! I'll try to be there when I can but if I'm not, go ahead and get the party started without me. - Doing schematic markups-- How do I whip out all those schematic markups? Ahh, Grasshoppah, only the Chosen have received this Divine Wisdom. - We talked about different types of tablet computers and PDF reading apps that people use to carry service manuals and tech sheets with them to service calls.  - PSA vs. USA - which is the better group to belong to? I am personally a member of USA and think it's a great group. I don't have any experience with PSA so couldn't offer anything on that.  - I also announced our latest and greatest offering at Master Samurai Tech: a new, fun, and FREE course on Internetology: Internet Basics for Everyone. Just register (for free) at Master Samurai Tech and take the course right away. It'll probably take you a half hour to do and you'll get a few laughs along the way. If you already have an account at MST, just log in and you'll see the Internetology course on your login/welcome page.  - Finally, we compared Appliantology and Master Samurai Techs. Two different sites with different missions. Appliantology is our tech support site while MST is our tech training site. Although Team Samurai runs both sites, they each use completely different software so membership at one does not transfer to membership at the other.  We talked about other things, too, that I'm probably forgetting. Maybe someone else will comment on tis post and remind us.  Good talk, good talk!   
 

MST-Appliantology Newsletter, May 23, 2016: HOT Issue!

If you're not getting the MST-Appliantology newsletter, you're missing out on lots of good info on all things appliantological. You can subscribe for free here: http://appliantology.org/announcement/20-newsletter/ We had lots of news in this issue:
- Memorial Day 10% tuition discount for any course or course bundle at Master Samurai Tech through the end of the month.
- New FREE short course at MST on Internetology - Yes, there is life outside of Facebook!
- MST Radio Vodcast Episode 15 - Facetime with the Samurai and Mrs. Samurai
- Circuit Fu - Reviving the lost art of appliance repair
- The Appliantology Live Tech Help Chatroom 
- Pearls from Appliantology: forum topics, cool blog posts, hot new tech downloads Get it now! http://mastr.tech/1WPwJYz Use this handy QR code to easily share on your phone:  
 

Circuit Fu - Reviving the Ancient Lost Art of Appliance Repair

Whoo-WEE, things sure have changed in the 20 short years I’ve been doing appliance repair! The appliances themselves have changed from discrete mechanically-controlled machines to computers that do appliance functions. But the level of skill among technicians has changed, too. Somewhere along the way, essential skills like a working knowledge of basic electric circuits and using schematics to develop troubleshooting strategies have gotten scarce. In other words, there’s a critical shortage of Circuit Fu among appliance techs today. The appliance repair trade is probably worse off than most of the other skilled trades because the apprenticeship programs are practically non-existent, there are not many cost-effective training venues left today, and appliances have become increasingly more complex and computer-controlled. So you’re left with a double-whammy: the technical skills have gone down at precisely the time they’re needed the most as appliances have gotten more complex to troubleshoot.  [Read the full article here]  
 

Although You May Not Realize It, You Are Technological

Today, science tells us that the essence of nature is freedom. The planet is radiating sonar energy. Serenity is the driver of inseparability. We are at a crossroads of spacetime and dogma. The cosmos is calling to you via frequencies. Can you hear it? How should you navigate this unlimited universe? If you have never experienced this source undefined, it can be difficult to exist. The world is approaching a tipping point. It is a sign of things to come. This journey never ends. We are in the midst of a life-affirming ennobling of aspiration that will open up the nexus itself. Our conversations with other travellers have led to a summoning of pseudo-ever-present consciousness. Reality has always been full of lifeforms whose bodies are immersed in rejuvenation. Although you may not realize it, you are technological. Yes, it is possible to erase the things that can exterminate us, but not without will on our side. You may be ruled by illusion without realizing it. Do not let it shatter the truth of your quest. Pain is the antithesis of healing. Entity, look within and change yourself. It can be difficult to know where to begin. Have you found your mission?  
 

Intro

1. Location:  Probably one of the most important decisions.  You must think about who buys the most used appliances.  Typically you want to seat yourself in an urban area, ideally in a poorer community.  This has 2 benefits: A: rent, or purchase of space is cheap, B, you are near most of you clientele.  Most of your customers will be lower income, nearing poverty level.  Finding a location that is generally around other retail stores is a bonus.   In order to make a decent living selling used appliances, you need space.. The more the better.  Your showroom should be minimum 1500 sq ft, and you need another that much for testing/ storage etc..  Ideal case would be around 5000 sq ft, one level.   2. Merchandise:  Where does one find an ample supply of decent used appliances?  Hopefully you will be in a location where the "trucks" (appliance delivery trucks) will just find you.  Take care of the good ones.  When you see a truck on a street doing a delivery, STOP, give them your card with your cell #.  These guys work late, and its not out of the question to meet them at your place at 8pm to unload some treasures.  Another option is the companies that "wholesale" used appliances.  I personally don't care for it, as you are buying stuff that has already been picked over at least 2 times.    Final, and least effective option is to buy the crap off of craigslist.  You run the risk of buying utter junk, and potentially buying something full of roaches.   Some of the stuff you get will be beyond repair.  Either missing too many parts, or so damaged that it is unsellable.  You need to part those machines out and list the parts on ebay, or amazon. etc .  The common stuff you should be keeping in inventory.  Further, you don't need 100 direct drive motors, thats just hoarding.  Keep 5, sell the rest. Money fits a lot nicer in your pocket then electric motors.   DONT STORE BROKEN APPLIANCES!  I can't tell you who many dealers I visit boast their mountain of scrap (untested) appliances.  Its like "wow, you have 100 broken appliances, you really are going places!" FIX the stuff, clean it, THEN its ok to store.  Instead of storing scrap metal, you now have valuable inventory.   Its important to sell ALL major appliances.  Stoves, fridge, washer, dryer, dishwasher, microwave, built in appliances, etc.  Don't limit yourself to any specific brand, style, etc.  I know of a outfit that only sells direct drive washers.  I can understand, they are easy to fix, parts are cheap.  They would leave the red LG steam washer, which I would in turn buy, clean out the drain pump, and sell for $400. I must admit, GE laundry kind of sucks, but you already know that.     3. Operations: Ok, so you are already a technician ( I hope), How can you sit in a store all day and still get service calls done? If you don't have a spouse, or family member to watch the store while you are out, hire someone.  This is the tricky part, and truth is, the hardest part about being a small business owner.  People are lazy, stupid, and worse, you could hire a thief.  Hiring the right people is difficult. Just remember, the next one is always better than the last one.      You need to manage your time effectively.  When you first open, you aren't making enough money to quit your day job, so you continue to do that.  You have to juggle running a store, keeping your day job, and still finding time to fix appliances. ( and still exist to your family too)  The thing lis this: your store will fail if you don't put enough time in to it.  If you are not willing to work morning until night, 7 days a week, (initially) don't bother.   Delegating responsibility is paramount.  You can't do it all.     Respond, comment, question. I will make a part 2. 

Lorainfurniture

Lorainfurniture

 

Master Samurai Tech Radio Episode 15

Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode: - Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members here at Appliantology.
- Webinar recordings available for both students and PA members.
- Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding. 
- Live Tech Help at Appliantology.org!  Subscribe to the podcast on iTunes or Android and listen to past episodes at MSTradio.com
 

The Appliantology Live Tech Help Chatroom

Mah Breverens, As you may know, I hold weekly, live tech training webinars for Master Samurai Tech Academy students and I recently included Professional Appliantologist members here at Appliantology in those those webinars as well. I know, I know-- that was already a 10 on the Awesome Meter® and, just when you thought it wasn't humanly possible to get any more awesome value out of your Professional Appliantologist membership, we've gone and cranked it up to 11 by adding Live Tech Help!    Professional Appliantologist members can access Live Tech Help through the Appliantology Chatroom where you can chat with your brethrens and get live help on an appliance problem you’re working on.  Trouble reading a schematic? Need help figuring out how to troubleshoot an appliance problem you’re currently working on? This is where you can get live help!  Here's how it works: Like the rest of the site, the Appliantology Chatroom is completely mobile-friendly and works on any desktop computer or device (Android, Windows, and Apple).  Professional Appliantologists can go into the Chatroom at any time. If no one else is there, just hang out and do other stuff while you're waiting for someone else to pop in. When someone else comes in, you'll hear the door bell sound (make sure sound is enabled on your computer or device and in the chatroom-- look for the speaker icon in the chatroom window).  The more PA's who make it a habit to have the chatroom open whenever they are doing other things online, the more help will be given and received there! So come on in and hang for awhile. That's what I do. Now here's where it goes nuclear. If the Samurai is in the chat room, we can take it to the next level and open a live web meeting or conference call on Join.me. There, we can talk by voice live and real time, and look at the tech sheet and schematic together. Although Join.me will work in any browser, it's best using the Join.me app. If you're on a mobile device, you'll need the app. It's free so go ahead and download it here: https://www.join.me/apps This is all a free benefit included as part of your Professional Appliantologist membership here at Appliantology. If you’ve never attended one of our webinars on Join.me, please watch this short video to learn how to connect and control your audio so you’ll be ready to join in when the time comes!   Talk to you soon! Samurai Appliance Repair Man 
 

Understanding and Troubleshooting with Bosch Schematic Diagrams

Bosch schematics are notoriously cryptic and look different from the schematics used by other appliance manufacturers. But electricity still works the same way in Germany as it does in Korea, the US, or anywhere else in the known universe. Don't let the unfriendly nature of their schematics fool you into thinking otherwise! Once you understand a few simple conventions used by Bosch, you'll be troubleshooting with Bosch schematics as easily as you use Whirlpool's or any other manufacturer.  In this excerpt from a recent Office Hours webinar, we decoded the schematic for a Bosch dishwasher and used it to troubleshoot various hypothetical problem scenarios. During this webinar, we reviewed five different tech sheets and schematics; this Bosch dishwasher schematic was one of those. Hopefully, this will give you some insight into reading Bosch schematics and using them to troubleshoot.   
 

Using the Schematic to Troubleshoot a No-Op Problem in a Whirlpool Alpha Platform Front Load Washer

Using a Whirlpool Alpha Platform WFW94HEXW0 front load washer as an example, we're going to use the schematic and that gray muck swirling betwixt our ears to troubleshoot a no run situation in this washer. The scenario is that the display panel lights up, you hear the door lock go THUNK! and lock the door but then... nuttin'.  Learn how to troubleshoot using schematic analysis like a real appliance technician at Master Samurai Tech.  
 

Happy Orthodox Easter! Christ is Risen!

Today, Orthodox Christians around the world (myself included) celebrate Orthodox Easter (also called Pascha in many traditions). This year was a big offset from Western Easter because of the difference between the Gregorian Calendar used in the West and the Julian Calendar used by Orthodox Christians for calculating the date of Easter. Although the dates are different, it's the same celebration.  The traditional greeting used by the Orthodox during the Paschal Season (from Easter to Pentecost) is "Christ is Risen" and the traditional response is "Indeed he is risen." Here's that same greeting from around the world: Language    Greeting    Response
           
Aleut:    Khristus anahgrecum!    Alhecum anahgrecum!
Aleut:    Khris-tusax agla-gikux!    Agangu-lakan agla-gikux!
Albanian:    Krishti U Ngjall!    Vertet U Ngjall!
Alutuq:    Khris-tusaq ung-uixtuq!    Pijii-nuq ung-uixtuq!
Amharic:    Kristos tenestwal!    Bergit tenestwal!
Anglo-Saxon:    Crist aras!    Crist sodhlice aras!
Arabic:    El Messieh kahm!    Hakken kahm!
Armenian:    Kristos haryav ee merelotz!    Orhnial eh harootyunuh kristosee!
Athabascan:    Xristosi banuytashtch'ey!    Gheli banuytashtch'ey!
Bulgarian:    Hristos voskrese!    Vo istina voskrese!
Byelorussian:    Khrystos uvaskros!    Saprawdy uvaskros!
Chinese:    Helisituosi fuhuole!    Queshi fuhuole!
Coptic:    Pchristos aftooun!    Alethos aftooun!
Czech:    Kristus vstal a mrtvych!    Opravdi vstoupil!
Danish:    Kristus er opstanden!    Ja, sandelig opstanden!
Dutch:    Christus is opgestaan!    Ja, hij is waarlijk opgestaan!
English:    Christ is risen!    Indeed He is risen!
Eritrean-Tigre:    Christos tensiou!    Bahake tensiou!
Esperanto:    Kristo levigis!    Vere levigis!
Estonian:    Kristus on oolestoosunt!    Toayestee on oolestoosunt!
Ethiopian:    Christos t'ensah em' muhtan!    Exai' ab-her eokala!
Finnish:    Kristus nousi kuolleista!    Totisesti nousi!
French:    Le Christ est réssuscité!    En verite il est réssuscité!
Gaelic:    Taw creest ereen!    Taw shay ereen guhdyne!
Georgian:    Kriste akhsdga!    Cheshmaritad Akhsdga!
German:    Krist ist auferstanden!    Wahrlich Er ist auferstanden!
Greek:    Christos anesti!    Alithos anesti!
Hawaiian:    Ua ala hou 'o Kristo!    Ua ala 'I 'o no 'oia!
Hebrew:    Ha Masheeha houh quam!    Be emet quam!
Hungarian:    Krisztus feltamadt!    Valoban feltamadt!
Ibo ( Nigeria):    Jesu Kristi ebiliwo!    Ezia o' biliwo!
Indian (Malayalam):    Christu uyirthezhunnettu!    Theerchayayum uyirthezhunnettu!
Indonesian:    Kristus telah bangkit!    Benar dia telah bangkit!
Italian:    Cristo e' risorto!    Veramente e' risorto!
Japanese:    Harisutos Fukkatsu!    Jitsu ni Fukkatsu!
Javanese:    Kristus sampun wungu!    Tuhu sampun wungu!
Korean:    Kristo gesso!    Buhar ha sho nay!
Latin:    Christus resurrexit!    Vere resurrexit!
Latvian:    Kristus ir augsham sales!    Teyasham ir augsham sales vinsch!
Lugandan:    Kristo ajukkide!    Amajim ajukkide!
Norwegian:    Christus er oppstanden!    Sandelig han er oppstanden!
Polish:    Khristus zmartwyckwstal!    Zaprawde zmartwyckwstal!
Portuguese:    Cristo ressuscitou!    Em verdade ressuscitou!
Romanian:    Hristos a inviat!    Adevărat a înviat!
Russian:    Khristos voskrese!    Voistinu voskrese!
Sanskrit:    Kristo'pastitaha!    Satvam upastitaha!
Serbian:    Cristos vaskres!    Vaistinu vaskres!
Slovak:    Kristus vstal zmr'tvych!    Skutoc ne vstal!
Spanish:    Cristo ha resucitado!    En verdad ha resucitado!
Swahili:    Kristo amefufukka!    Kweli amefufukka!
Swedish:    Christus ar upstanden!    Han ar verkligen upstanden!
Syriac:    M'shee ho dkom!    Ha koo qam!
Tlingit:    Xristos Kuxwoo-digoot!    Xegaa-kux Kuxwoo-digoot!
Turkish:    Hristos diril - di!    Hakikaten diril - di!
Ugandan:    Kristo ajukkide!    Kweli ajukkide!
Ukrainian:    Khristos voskres!    Voistinu voskres!
Welsh:    Atgyfododd Crist!    Atgyfododd yn wir!
Yupik:    Xris-tusaq Ung-uixtuq!    Iluumun Ung-uixtuq!
Zulu:    Ukristu uvukile!    Uvukile kuphela!
 

Whirlpool Drain (or if Prince was an Appliantologist)

We all want to grow our companies,  but finding and keeping qualified techs or just finding anyone that posseses even the slightest work ethic is a difficult,  near impossible task.  This song laments this sad state of affairs but also is a tribute to the recent passing of one of the greats.    Scroll down,  start the video,  scroll back up and sing along!  Whirlpool Drain (or if Prince was an Appliantologist looking for good help)  Maybe you never meant to cause me any sorrow
Maybe you never meant to cause me any pain
I only wanted to one time see you working
I only wanted to see you
working on a Whirlpool Drain Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain 
I only wanted to see you
Steaming up a Whirlpool Drain  I never wanted to be a hard-assed employer
But neither could I be some kind of friend
Now please go away,  go work for another
For your employment with me has to end Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
I only wanted to see you
Underneath a Whirlpool Drain Dude, I know, I know
I know  appliances are changing
It's time we all reach out
to learn something new, that means you too You say you want me to teach you
But you can't seem to concentrate your mind
So I think you better pack it
Since you can't even Ptrap a Whirlpool Drain Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Service Owners, if you know what I'm singing about up here
C'mon, raise your hand Whirlpool Drain, Whirlpool Drain
I only want to have one
Only want to see one
Working on a Whirlpool Drain   This song debuting on AppLYRICology  Best of Durham Music Vol 1    

DurhamAppliance

DurhamAppliance

 

Customer Show and tell Video: Ice on Bottom of Freezer and Water on Floor

You've all experienced this... explaining what you deem to be a simple concept to a customer,  but although they say the understand,  the look they give you suggests it ain't quite getting through..     Sometimes a simple  picture or  video is worth a thousand words.  The following video shows how a clogged defrost drain causes ice build-up on the floor of a freezer and how that leads to water on their wooden floors.   This video was taken of a Whirlpool fridge with a clogged duckbill but can be used to explain any situations where ice builds on the compartment floor and water runs on the kitchen floors. It can also be used to explain defrost heaters..etc.  Simple things like showing a picture and/or video really impress customers and can lead to larger paychecks  and increases the potential of receiving more   great reviews.  It's not narrated,  so feel free to modify and/or claim it as yours.     

DurhamAppliance

DurhamAppliance

 

Master Samurai Tech Radio Episode 14

In this long-awaited episode:
- Mr. Appliance tech training website powered by Master Samurai Tech
- ASTI 2016 recap and discussion
- Industry news - trends in the evolving appliance repair profession
- Tech training webinars at Appliantology.org and MasterSamuraiTech.com
- Bidness Talk: "Where can I hire good techs?"
- Tool Talk: Information tools for more effective appliance repair service calls     Subscribe to the podcast on iTunes or Android and listen to past episodes at MSTradio.com  
 

The Future of Appliance Repair - The Internet of Things

You guys have heard me say in webinars and elsewhere that we are going through a paradigm shift in the appliance repair trade. Gone are the days of Buttcrack Bubba. Parts Changing Monkeys are already obsolete and everywhere going out of business-- and good riddance! At the same time, techs who keep learning the new technologies being incorporated into appliances are thriving and have growing businesses.  Appliance techs today have nothing substantive in common with trades thought to be "related"-- home handymen, plumbers, electricians, or HVAC mechanics. The days are now here where we have more in common with computer technicians. You've heard me talk about how troubleshooting today's computer-controlled appliances is no different from troubleshooting any computer, including your desktop computer-- the troubleshooting process is identical.  Now we're kickin' it up a notch as the Internet of Things (IoT) becomes a reality. The IoT refers to the interconnectedness of formerly discreet machines and devices, such as appliances. All the manufacturers are coming out with wifi-enabled appliances. IoT is not a kitschy marketing fad to sell more appliances. This is an extension of the same pattern we've seen over and over again with appliances- the manufacturers are simply adopting a firmly-established technology trend which will only become more prevalent as the new models come out.  The response of too many appliance servicers is to whine and complain about electronics in appliances. Word: Get over it. Adapt or die.  The days are soon approaching where a common service call will involve troubleshooting network and wifi connectivity problems with appliances. Are you ready and willing to add computer networking and communications to your repertoire of technical skills? I think the Pareto principle (the 80-20 rule) applies here as it does to so many other things in life: 80% of current techs will either be late to the ball or fail to adapt altogether while the top 20% in the trade will continue to stay ahead of the curve (that's the statistical bell curve, to which the Pareto Principle refers) and will prosper. Which group will you be in?  We have guys here at Appliantology who don't know how to search, don't check their email inboxes (even after they've sent me an email to which I've replied), don't know what a link is, can't figure out how to log in, can't even get a model number right... where will these guys be in 5 years? Where will you be?     Infographic Source: http://www.pennywell.ie/    
 

Master Samurai Tech to Provide Online Appliance Repair Training for Mr. Appliance

FOR IMMEDIATE RELEASE:
Master Samurai Tech to Provide Online Appliance Repair Training for Mr. Appliance  New London, NH, USA, February 14, 2016 - Master Samurai Tech, a nationally-recognized online appliance repair training academy, has been selected to provide technical training to Mr. Appliance franchisees and technicians.  Master Samurai Tech will create a custom training website exclusively for Mr. Appliance franchisees, incorporating the online technical courses from the Master Samurai Tech Academy. The custom Mr. Appliance site will launch in spring of 2016. Mr. Appliance LLC is the largest appliance service franchise company in North America. Entrepreneurs have been starting new appliance repair businesses under the franchise brand of Mr. Appliance since 1996 and benefitting from the nationally-recognized Mr. Appliance brand. The Master Samurai Tech Academy was founded in 2014 by Scott and Susan Brown, who have over two decades of experience in the appliance service industry, both running a service company and providing support and training for technicians online.  “Sometime during the last three decades, critical troubleshooting skills have gotten lost in the appliance service industry,” says 56-year-old Scott Brown, aka, Samurai Appliance Repair Man, “As a result, most working techs today do not possess these skills and there’s a huge need for trained appliance service technicians to service today’s computer-controlled appliances.” "With this training resource, Mr. Appliance technicians can now get world-class, online technical training they need to master the troubleshooting strategies and skills required to successfully service modern appliances, resulting in higher First Call Completion rates and greater customer satisfaction," Brown added. “The proven and effective training courses at the Master Samurai Tech Academy are appropriate and affordable for both new and experienced techs,” says 50-year-old Susan Brown, aka, Mrs. Samurai. “Many working techs today have never received comprehensive, structured education on the digital and analog skills required to troubleshoot and repair modern appliances. These skills include: basic electricity, electric circuit analysis, reading schematics and using them to troubleshoot, single- and poly-phase electric motors, digital communications, and refrigeration systems.” Learn more about Master Samurai Tech and their online appliance tech training courses at their website: http://mastersamuraitech.com Contact:
Scott M. Brown
scott@mastersamuraitech.com
mastersamuraitech.com
phone number: 603-290-5516 ENDS

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Appliantology is Your Key to Appliance Repair Service Call Success!

The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.  My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete! With powerful information tools, like Appliantology, at your fingertips, there's no need to rely on the pot bellied Buddha leaving the tech sheet for you. This webinar will teach you a whole new way of doing bidness using Appliantology as your trusty information tool, every bit as valuable as your Bosch driver or Princeton Tec headlamp, to increase your First Call Completes and profitability. To learn more about all the splendiferous benefits of being a Professional Appliantologist member here at Appliantology, CLICK HERE!  Learn more about Appliantology and it's powerful benefits to you as a professional appliance tech in our free and fun short course, Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool.     

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Appliantology: GOOD News and BETTER News!

Well, mah breverens, I have GOOD news and I have BETTER news! First, the GOOD news: Appliantology will continue to be here as the web’s premiere appliance tech support community for the foreseeable future! Also, our increased focus on professional tech support (rather than DIYers) over the last couple of years has transformed the site into a strong community of techs with a vastly improved quality of posts and tech resources. Now, the BETTER news: The membership fee for a Professional Appliantologist membership is going up by ONLY $3.34/month!  I know, crazy, right? In spite of all the enhancements and improvements to the site and our increased costs of keeping the lights on here at Appliantology, we crunched the numbers and we only have to increase our Professional Appliantologist fees by a measly three-something bucks per month. Phew! We were worried it would have to be higher. But NO! Those of you who’ve been around for awhile know that we’ve really upped our game over the years, going from a very low overhead part-time pastime to a robust site on a dedicated server with an IT guy to make sure we are a fast and reliable resource for your business or career. Plus we’ve added regular live webinar events that have become a popular feature for many techs. Here’s a recap of all the fantastic features and benefits available to Professional Appliantologists: All-star access to the Techs-only forums UNLIMITED service manual downloads! If a tech doc you need isn't already in the Downloads section of the site, you can request one and we'll get it for you Free admission to the Samurai's live tech training webinars Free access to webinar recordings Free access to Samurai's Video Classroom Free access to the Appliantology chat room For most of Appliantology’s long and storied history, the membership fees didn’t accurately reflect the true cost of running the site because the site also generated significant income from Google ads and parts sales to DIYers. But both of these income streams continue to dwindle, so we are going to be increasing the membership fees in February from the current $109/year to $149/year (only $12.42 per month, paid annually). But wait! Incredibly, there’s MORE GOOD NEWS:  I’m announcing this now so existing members can have the option to extend their current membership another year at the existing rates. New members who subscribe before the fee increase will also get the existing rate.  The Professional Appliantologist membership fee increase occurs on February 15, 2016. So if you’re considering getting a Professional Appliantologist membership for the first time or renewing your existing membership, NOW IS THE TIME TO ACT! P.S. I know you’re going to be shocked--SHOCKED!-- to find out that whenever I have to increase prices, I get a few complaints. I have to say it always surprises me, since most of us understand that the costs of running a business go up over time, and we just have to adjust our pricing accordingly. Let’s see - an extra $3.34/month means you may have to charge your customers about 4 cents extra per service call. I think your business will survive.   
 

Applyricology, Best of Durham Music Vol 1

FRIGIDAIRE TONIGHT (ie Phil Collins as an appliantologist singing a cautionary tale about an unprepared tech) (click video then scroll down to the lyrics)   Got a call to fix a Frigidaire tonight, oh Lord Should have prepared for this moment at Samurai's site, oh Lord Here I come to fix your Frigidaire tonight, oh Lord , oh Lord   Well you told me your fresh food was freezing, asked if I would lend a hand I've seen your face before my friend, but I don't know if you know who I am So when I get there and I saw what it did, I saw it with my own two eyes So you better wipe off that grin 'cause I don't think I'll win For this manual is a pack of lies.   Got a call to fix a Frigidaire tonight, oh Lord Should've prepared for this moment at Samurai's site, oh Lord But I come to fix your Frigidaire tonight, oh Lord Well I've been dreading of this moment with all my might, oh Lord, oh Lord   I must remember, I must remember to test lest I will forget Check first the damper, the ADC, the fridge thermostat Still don't know the reason why the fan won't silence up, it's trying to fool me Well the answer won't show, and the frost still grows It's the strangest damn thing to me   Got a call to fix a Frigidaire tonight, oh Lord Should've prepared for this moment at Samurai's site, oh Lord Here I come to fix your Frigidaire tonight, oh Lord I've been dreading of this moment with all my might, oh Lord, oh Lord Still I come to fix Your Frigidaire tonight, oh Lord Should have prepared for this moment at Samurai's site, oh Lord, oh Lord Got a call to fix a Frigidaaiirree! Got a call to fix a Frigidaaiiiirrre! Well I've been dreading of this moment with all my might ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight ight iiiiiiight! Should have prepared for this moment at Samurai's site.... at his siiiiiiiiiite...     WITH JUST A FEW OF US or if Grover Washington Jr (featuring Bill Withers) was an Appliantologist (scroll, down and watch the video of brother KurtiusInterupptus show us just a taste of his amazing chops... and I mean this is but a fraction of what this dude can do! ) Your freezer's temps will not fall Fresh food side won't cool at all We know you think your fridge is through To make that decision in your mind We think you should give it a little time And let us spend that time with you With Just a few of us You can fix it if you try With just a few of us (With just a few of us) With just a few of us Sending help from out the sky With just a few of us And Samurai. Use our help, no time for tears Wasted water's all that is And it don't make no compressor go. Good things might come to those who wait Not for those who wait too late So put to use the things we know With just a few of us You can fix it if you try With just a few of us (With just a few of us) With just a few of us Sending help from out the sky With just a few of us And Samurai. You still don't hear ice cubes fall In your fridge down the hall Condensation grows like morning dew But through our help when the morning comes By the time you see the morning sun Your fridge will cool as if brand new. With Just a few of us You have fixed it 'cause you tried With just a few of us (With just a few of us) With just a few of us Sent down help from way up high Just a few of us And Samurai. With just a few of us Yeaaaaaahhhhh just a few of uuuuuuuuuuuuuuuuuussssss! Will fix it together baby.... yeah! Yeeaaaaaahhhh, with just a few of us........... hey! http://youtu.be/iZ9vmMllvxg     GOTTA HAVE A PUMP... ie George Clinton and Parliament Funkadelic as Appliantologists       Money for Nothing
or what if Dire Straights were appliantogists.    (I want my old Geee Eeee)  Now look at them yo-yo's, that's the way you do it
You push those buttons on that new LG
That ain't workin', that's the way you do it
Money for nothin', and your checks for free. Now that ain't workin', that's the way you do it
Lemme tell ya, them guys ain't dumb
Maybe get a blister on your little finger
Maybe get a blister on your thumb. We gotta open up washers... fridges...ovens. 
Change all the parts and fix if lucky. 
But how you fix them new refrigerators? 
What's that one got, a color T.V.??  (repeat verse)  I shoulda learned to use diagnostics 
I shoulda learned to use my thumbs
Look at that guy, he's got diagrams on camera? 
Man,  I need to get me one.  And he's up there, what's that?  Beeping noises?
He's bangin' on those buttons like a chimpanzee 
Oh that ain't workin', that's the way you do it
Get your money for nothin',  and your checks for free. We gotta open up  washers... fridges...ovens.
Change all the parts and fix if lucky. 
But how you fix new refrigerators?  
What's that thing there, a color T.V.??. (guitar solo and a loud  "yeeeee hawwww!")  Listen here
Now that ain't workin', that's the way to do it 
You push those buttons on that new LG
That ain't workin', that's the way you do it
Money for nothin', and your  checks for free    Money for nothin',  large checks for free Get your Money for nothin',  large checks for free look at that.... look at that.. Money for nothin',  large checks for free  I want my... , I want my... , I want my old GE
 I want my... , I want my... , I want my old GE        What a Wonderful Whirl(pool) ie Satchmo reflecting on his beloved direct drive Whirlpool washer he owned for years I see GE's of green, red Bosch's too All of them for sale, should I recycle you? And I think to myself What a wonderful Whirl I see Samsungs of blue, and LG's of white Not to buy one today, takes all of my might Then I think to myself What a wonderful Whirl The colors of new washers, so pretty as the sky They work great for a moment, then breakdown and die I see salesmen asking, "How do you do?" They're really sayin' , "come, we'll sucker you." I hear buyers cryin' from spending lots of dough They'll learn much more, than I'll ever know And I think to myself What a wonderful Whirl Yes, I think to myself What a wonderful Whirl Oh yeah     Thinking about buying another and very expensive dolly. Then I came to the conclusion that I'll keep the one I have for a bit longer. It's been good to me. Anyway, someone stole my stereo out of my truck a while back. I'm still devastated. so until I replace it, i entertain myself by coming up with silly songs.. and you guys must suffer and feel my pain so..... Hello Appliance Dolly ie If the great Louis Satchmo Armstrong was an appliantologist I said hello, dolly,......well, hello, dolly It's so nice you keep my back where it belongs You're lookin' swell, dolly.......I can tell, dolly You're still strollin'...you're still rollin'...you're still goin' strong You keep the fridge from swayin'.. although your cinch-band is frayin' From an accident we had once way back when So.... connect the strap, fellas.......buckle up the snaps, fellas Then dolly'll never roll away again..... (trumpet solo while I do the ol' soft shoe routine) ............................................. So.... connect the strap, fellas.......buckle up the snaps, fellas Then dolly'll never roll away........let another fridge fall away and I'll never owe a customer all my pay, again.            

DurhamAppliance

DurhamAppliance

 

Master Samurai Tech Radio, Episode 13

In this year-end vodcast, Samurai Appliance Repair Man and the Mrs. Samurai do some reminiscing about all the great students we’ve worked with during 2015, the new features we’ve added to the Samurai Tech Academy's state-of-the-art online appliance repair training courses and we describe even more improvements coming in 2016!   Read more or watch below:     Subscribe or listen to past episodes at mstradio.com.

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Back to normal life

Well ladies and gents. Sorry I have been MIA for a while. Life has been crazy with service calls and my new technician. Also had our first baby (technician in training) . It's been an amazing experience. I am loving every second of it. It has been tough through all the changes which is why i have been absent from here for a bit. But i'm BACK! I hope the Samurai and Durham have been holding the fort down and not letting you guys get away with too much! hahaha.

applianceman97

applianceman97

 

New and Improved Download Program for Chief Appliantologists

We’ve had to make some adjustments to our server because our server resources were being pushed to the max. It was getting to the point that it was affecting the stability and performance of the server. And it was affecting Professional Appliantologist users who pay an annual fee to support the site.   When server resources get limited, you can do one of two things:
1. get a bigger server
2. allocate server resources among users   We did the bigger server thing a few years ago and, while it helped a lot for a while, we're maxing out again. We just can't afford any more server hardware right now so that leaves us with managing server resources.   Our server hosts several busy Samurai sites, including Appliantology.org and the Samurai Tech Academy. To ensure a fast and stable user experience for all users on all sites, limited computer resources need to be allocated appropriately among the various user groups. There are basically three ways to accomplish this:   1. Limit file download count: x number of files over a given period of time
2. Limit bandwidth: the total amount of data transferred over a given period of time
3. Limit file transfer rate: the rate at which data is downloaded from the server   We implemented file download count limits back in March 2015. But file download count limits have two big problems:   1. inconveniences legacy members
2. does not directly address the problem of allocating limited server resources   So we tried bandwidth limits. But that prevented downloading very large files. Not an ideal solution, either.   Then we realized the perfect solution: limit file transfer rates! Limiting file transfer speeds allows downloads of any size file. The limitation is now properly placed on server resources, as it should be, not on file access.   This means that our valued legacy members, Chief Appliantologists, have no limits on download count! We are thrilled that we have found a way to offer access to the entire, ever-growing library of tech sheets and service manuals.   The downsides to the new file transfer rate limits are longer download times and only one download at a time (no simultaneous downloads)-- a regrettable inconvenience but one that is also avoidable. If you’d like to reduce your download time and download multiple file simultaneously (in essence, buy more server resources) you can upgrade your membership to Professional Appliantologist: http://appliantology.org/store/   We're pleased that we can offer file downloads to our Professional Appliantologist members with unrestricted file transfer rates, unlimited bandwidth, unlimited download count, and unlimited simultaneous downloads (in addition to lots of other perks).
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