The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. Unthrottled, lightning fast downloads.
2. Fellow Appliantologist: this free premium membership is earn
It's tough for appliance techs today. Our biggest competition is from cheap replacement machines. The proliferation of pricey electronic boards in appliances means that if you can't quickly do a slam-dunk diagnosis, you are at risk of losing customers and your profitability.
Meanwhile, electrical troubleshooting is largely a lost science. What exactly have we lost? The Old Skool troubleshooting techniques that us old timers learned way back. And guess what: these same Old Skool troubleshoot
There's a goal that any tech worth his salt should have when he heads into a service call: troubleshoot the machine until he has logically and definitively located the problem.
Most of the time this goal is achievable, as long as you have the documentation for the appliance you're working on. You can take measurements and compare them with the specifications from the manufacturer until you find what's not within specifications. This is called analytical troubleshooting and is, in fact, the
We troubleshot a GE Advantium Speedcooker from the control board for a no convection bake problem and determined that either the convective heating element or the TCO had failed open. Testing each component individually required uninstalling the oven with special equipment. So on our second visit, we returned with both parts-- the convection heating element and the TCO. The specific failure turned out to be the non-resettable TCO that had failed open.
Watch how I used the schematic to sele
In case you missed it or would like to review, Professional Appliantologist members here at Appliantology may watch the recording on Linear Motors and Linear Compressors webinar on August 15, 2016 here:
And just a reminder that Professional Appliantologist members have convenient access to all the webinar recordings on the Webinar Recordings Index page here:
Master Samurai Tech Academy students have access to all the webinar recordings here: http://mastersamuraitech.com/webinar-rec
This short little video shows you how to enter program mode in Bosch SHE SHU model dishwashers. You'll want to enter program mode to retrieve error codes, which can help inform your troubleshooting strategy. You can also run the test program, which is helpful in diagnosing individual loads in the dishwasher.
One of the many benefits of Professional Appliantologist membership at Appliantology is hi-speed, unlimited service manuals and tech sheet downloads at Appliantology.org. Included with
In this video for Professional Appliantologist members and Master Samurai Tech Academy students, I show you how to troubleshoot a Bosch dishwasher no-heat problem. No heat problems can manifest in a variety of ways: really long cycle times, a "1" shown on the display at the end of the cycle, or as an error code. Some models will show an error code readout, others may just show the error code as a flashing light. Whichever way, you need to troubleshoot the heating circuit.
As with all electr
Join the Samurai on this Samsung electric dryer service call and learn how to troubleshoot a no-heat complaint from the control board, without having to tear apart the whole dryer, by using the schematic and strategic electrical tests. Work smarter, not harder!
Learn how to troubleshoot appliances like a real technician at http://mastersamuraitech.com
Professional Appliantologist members here at Appliantology should watch my webinar recording on troubleshooting this s
Most appliances today use computers to control the various appliance functions. Computers talk in logical 1's and 0's which are actually pulses or square waves of voltage that you can see on an oscilloscope or measure with a meter. These pulses are arranged in a specific sequence to transmit and receive information inside the appliance. In this video, the Samurai uses a Samsung dryer to show you what these pulses look like and how to use this information for troubleshooting.
Come with me no
This LG refrigerator was DOA- warm inside, no compressor operation, no lights, no nuttin'. Found a blown fuse on the main control board. What took out the fuse: bad board or just a spike on the power line? I show how to check for that.
The fuses on these LG boards are soldered in and not easily replaceable. But a new fuse can be installed and I show how to do that without even having to remove the board, while it's still installed in the refrigerator.
Learn appliance repair at http:/
This short little screencast by @Son of Samurai shows you how to renew your Professional Appliantologist membership at Appliantology.org so you can continue to enjoy the many benefits the site provides to professional appliance repair technicians.
Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about:
- Son of Samurai, who he is and what he does to keep our websites running
- Behind the scenes at Appliantology
- Common user questions at Appliantology
- What it takes to be a professional appliance repair technician
Special 4th of July episode:
- Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
- Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
- Current thinking on responding to negative reviews
- Dealing with unreasonable customers
- Master Samurai Tech news
Subscribe to the podcast on iTunes or
Hello, my infidel friends. Today, I would like to share with you a sad tale which illustrates the cultural distinction between the low-brow Arab people and the much more refined Pashtun and Tajik tribes of Afghanistan:
The full story is published here.
You see, here in Afghanistan we do not have such problems as discussed in the above article, for we consume the "bacon" of male yak. Since it is made not from pigs, our "bacon" is halal, that is, it is permitted under the Sharia
If you're contemplating doing work for someone who lives out of town (eg., rental property in your area) and whom you've never met, it's worth spending a few minutes looking them up online. Google is your friend! Choosing the wrong customer can cost you a bad online review, even though you've already refunded 100% of their money after you've provided services. There are people out there (mostly real estate types) who take a sadistic pleasure in screwing over service companies. Here's an example
This is an excerpt of the full split-phase household power supply webinar held on June 6, 2016. In this excerpt, I explain why antiphase sine waves (meaning 180 degrees out of phase with each other) cancel each other out in a sound mixer but not in a center tapped transformer. Just because an AC voltage can be represented or modeled as a sine wave does not mean all sine waves behave the same way everywhere regardless of the device-- you have to know what you're measuring!
Can you believe there are techs out there who use an o-scope to look at the output from a sound mixer and conclude this is how Line voltage works? The output of a sound mixer is the output of a summing amplifier (Google it). It is an electronically modified signal. To look at this output and assume that Line voltage behaves this way is the height of stupidity. I call it "Idiot with an O-scope syndrome."
Household power supplies in North America use what's called a split-phase system. The t
Hello, my Ameedican infidel friends. I would like to share with you today a snippet of my life here in the beautiful Afghani mountains.
After arising at 4am, my four wives and 17 children begin our usual morning prayers to Allah, the Compassionate and Merciful, with three hours of Afghani devotional throat-singing. Then we must tend to the yaks and camels, for throat singing terrifies them so they require much comforting. This is most efficaciously done by blowing copious amounts of the sm
Greetings and As-salāmu ʿalaykum to all my Ameedican infidel friends!
You have seen me posting in these venerable forums from time to time in the past but please allow me to introduce myself. My name is Moostafa Hakahallah and I am writing to you from my tent in the mountains of my native Afghanistan.
I have known the Samurai for several decades, dating back to his work with the CIA while I was in the elite and fearsome Appliance Repair Corps of the Mujahideen during our resistance t
Had some great conversations in the Appliantology Chatroom today!
First, had a very interesting conversation with Brother smee about carbon monoxide, measurements, standards, production and health effects. We pulled up this excellent training presentation from GE, that demystified a lot of the confusion about CO, and looked at it together:
Might make a good topic for a future Office Hours.
Next, had a good conversation with Mr.Pro-- to be continued-- as we tracked down a
Some people say that a technician is only as good as his test instruments. I strongly disagree! In fact, just the opposite is true: a test instrument is only as good as the technician using it.
You can have the best, most expensive, fanciest test instruments in the world, but if you don’t know how to interpret what that instrument is telling you, what good does it do you?
Some techs are using an oscilloscope in appliance repair. Now, I’m all into cool toys but I don
Do whatever you want with this one, but think about this: I can go buy a new washer with a 1 year warranty for $400. Why would I pay $200 for a 20 year old washer with a 30 day warranty? My recommendation is a minimum of 90 days, with a maximum of 1 year. I currently sell all of my pre-owned appliances with a 6 month warranty. I also have a "refurbished appliance" section which is the same exact merchandise, tested in the same manner as my pre owned stuff, just they are alway
So you found the perfect space, now is the time to fill it up? But how? First, and best choice, find the guys who deliver for new appliance stores. You see them on the side of the road, pull over, give them your phone number. These guys are the lifeblood of your business. There is no better resource for appliances than these guys. Often you will get stuff that just works, where the customer was simply upgrading. Needless to say you still need to go over them, but you save huge on the parts
The internet has been a game-changer for the appliance repair industry. But it only works for you if you know how to work it!
Information is key. Professional appliance repair techs work on so many brands and models that access to manuals for disassembly info, schematics, and specifications is a big factor in the success of the repair.
And with the increase in computerization of appliances, war-gaming the service call ahead of time has become critical for increasing first-call complet
I thought I would expand a bit more on some of the points in my first entry. This part will focus strictly on location, and set up of your space.
First, Ill tell you where my store is located. My place is located on a main corridor; you can drive clear through town on my street. I am about 50 blocks away from downtown, in a poor/working class urban area. 15 years ago when I started, it was a proper ghetto, however, in the last few years my neighborhood has begun to gentrify. I