The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
Some people say that a technician is only as good as his test instruments. I strongly disagree! In fact, just the opposite is true: a test instrument is only as good as the technician using it.
You can have the best, most expensive, fanciest test instruments in the world, but if you don’t know how to interpret what that instrument is telling you, what good does it do you?
Some techs are using an oscilloscope in appliance repair. Now, I’m all into cool toys but I don
Do whatever you want with this one, but think about this: I can go buy a new washer with a 1 year warranty for $400. Why would I pay $200 for a 20 year old washer with a 30 day warranty? My recommendation is a minimum of 90 days, with a maximum of 1 year. I currently sell all of my pre-owned appliances with a 6 month warranty. I also have a "refurbished appliance" section which is the same exact merchandise, tested in the same manner as my pre owned stuff, just they are alway
So you found the perfect space, now is the time to fill it up? But how? First, and best choice, find the guys who deliver for new appliance stores. You see them on the side of the road, pull over, give them your phone number. These guys are the lifeblood of your business. There is no better resource for appliances than these guys. Often you will get stuff that just works, where the customer was simply upgrading. Needless to say you still need to go over them, but you save huge on the parts
The internet has been a game-changer for the appliance repair industry. But it only works for you if you know how to work it!
Information is key. Professional appliance repair techs work on so many brands and models that access to manuals for disassembly info, schematics, and specifications is a big factor in the success of the repair.
And with the increase in computerization of appliances, war-gaming the service call ahead of time has become critical for increasing first-call complet
I thought I would expand a bit more on some of the points in my first entry. This part will focus strictly on location, and set up of your space.
First, Ill tell you where my store is located. My place is located on a main corridor; you can drive clear through town on my street. I am about 50 blocks away from downtown, in a poor/working class urban area. 15 years ago when I started, it was a proper ghetto, however, in the last few years my neighborhood has begun to gentrify. I
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Wassmatta, Boopie-- got the Don't-know-my-ass-from-that-hole-called-the-Internet Blues? Well, unfurl thy brow and unbunch thy panties, my Internet-bungling friend for the Samurai shall shine the light of wisdom upon thee and make straight thy cyberpaths. And for FREE! Yes, my sweet-- the Internetology Course is our latest electronic offering to the Great Virtual Universe and we bequeath it unto all posterior unto the ages of ages. Amen.
[Read more about the Free Internetology course here]
Fantastic web meeting last night with many assembled Brethren! This was one of the weekly web meetings that we have every Monday evening for Professional Appliantologists and Mast Samurai Tech Academy students.
Personally, I think it was the best one yet-- lots of interactivity and discussion about all kinds of different appliance repair topics. It was a especially great because we had the audio under control so other people besides just me were able to talk. Mrs. Samurai even joined in t
If you're not getting the MST-Appliantology newsletter, you're missing out on lots of good info on all things appliantological. You can subscribe for free here: http://appliantology.org/announcement/20-newsletter/
We had lots of news in this issue:
- Memorial Day 10% tuition discount for any course or course bundle at Master Samurai Tech through the end of the month.
- New FREE short course at MST on Internetology - Yes, there is life outside of Facebook!
- MST Radio Vodcast Episode 1
Whoo-WEE, things sure have changed in the 20 short years I’ve been doing appliance repair! The appliances themselves have changed from discrete mechanically-controlled machines to computers that do appliance functions. But the level of skill among technicians has changed, too. Somewhere along the way, essential skills like a working knowledge of basic electric circuits and using schematics to develop troubleshooting strategies have gotten scarce. In other words, there’s a critical shortage of Ci
Today, science tells us that the essence of nature is freedom. The planet is radiating sonar energy. Serenity is the driver of inseparability.
We are at a crossroads of spacetime and dogma.
The cosmos is calling to you via frequencies. Can you hear it? How should you navigate this unlimited universe? If you have never experienced this source undefined, it can be difficult to exist.
The world is approaching a tipping point. It is a sign of things to come. This journey never en
1. Location: Probably one of the most important decisions. You must think about who buys the most used appliances. Typically you want to seat yourself in an urban area, ideally in a poorer community. This has 2 benefits: A: rent, or purchase of space is cheap, B, you are near most of you clientele. Most of your customers will be lower income, nearing poverty level. Finding a location that is generally around other retail stores is a bonus.
In order to make a decent living selling us
Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode:
- Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members here at Appliantology.
- Webinar recordings available for both students and PA members.
- Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding.
- Live Tech Help at Appliantology.org!
As you may know, I hold weekly, live tech training webinars for Master Samurai Tech Academy students and I recently included Professional Appliantologist members here at Appliantology in those those webinars as well. I know, I know-- that was already a 10 on the Awesome Meter® and, just when you thought it wasn't humanly possible to get any more awesome value out of your Professional Appliantologist membership, we've gone and cranked it up to 11 by adding Live Tech Help!
Bosch schematics are notoriously cryptic and look different from the schematics used by other appliance manufacturers. But electricity still works the same way in Germany as it does in Korea, the US, or anywhere else in the known universe. Don't let the unfriendly nature of their schematics fool you into thinking otherwise! Once you understand a few simple conventions used by Bosch, you'll be troubleshooting with Bosch schematics as easily as you use Whirlpool's or any other manufacturer.
Using a Whirlpool Alpha Platform WFW94HEXW0 front load washer as an example, we're going to use the schematic and that gray muck swirling betwixt our ears to troubleshoot a no run situation in this washer. The scenario is that the display panel lights up, you hear the door lock go THUNK! and lock the door but then... nuttin'.
Learn how to troubleshoot using schematic analysis like a real appliance technician at Master Samurai Tech.
Today, Orthodox Christians around the world (myself included) celebrate Orthodox Easter (also called Pascha in many traditions). This year was a big offset from Western Easter because of the difference between the Gregorian Calendar used in the West and the Julian Calendar used by Orthodox Christians for calculating the date of Easter. Although the dates are different, it's the same celebration.
The traditional greeting used by the Orthodox during the Paschal Season (from Easter to Penteco
We all want to grow our companies, but finding and keeping qualified techs or just finding anyone that posseses even the slightest work ethic is a difficult, near impossible task. This song laments this sad state of affairs but also is a tribute to the recent passing of one of the greats.
Scroll down, start the video, scroll back up and sing along!
Whirlpool Drain (or if Prince was an Appliantologist looking for good help)
Maybe you never meant to cause me any sorro
You've all experienced this... explaining what you deem to be a simple concept to a customer, but although they say the understand, the look they give you suggests it ain't quite getting through..
Sometimes a simple picture or video is worth a thousand words.
The following video shows how a clogged defrost drain causes ice build-up on the floor of a freezer and how that leads to water on their wooden floors.
This video was taken of a Whirlpool fridge with a cl
In this long-awaited episode:
- Mr. Appliance tech training website powered by Master Samurai Tech
- ASTI 2016 recap and discussion
- Industry news - trends in the evolving appliance repair profession
- Tech training webinars at Appliantology.org and MasterSamuraiTech.com
- Bidness Talk: "Where can I hire good techs?"
- Tool Talk: Information tools for more effective appliance repair service calls
You guys have heard me say in webinars and elsewhere that we are going through a paradigm shift in the appliance repair trade. Gone are the days of Buttcrack Bubba. Parts Changing Monkeys are already obsolete and everywhere going out of business-- and good riddance! At the same time, techs who keep learning the new technologies being incorporated into appliances are thriving and have growing businesses.
Appliance techs today have nothing substantive in common wit
FOR IMMEDIATE RELEASE:
Master Samurai Tech to Provide Online Appliance Repair Training for Mr. Appliance
New London, NH, USA, February 14, 2016 - Master Samurai Tech, a nationally-recognized online appliance repair training academy, has been selected to provide technical training to Mr. Appliance franchisees and technicians.
Master Samurai Tech will create a custom training website exclusively for Mr. Appliance