The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
Can you believe there are techs out there who use an o-scope to look at the output from a sound mixer and conclude this is how Line voltage works? The output of a sound mixer is the output of a summing amplifier (Google it). It is an electronically modified signal. To look at this output and assume that Line voltage behaves this way is the height of stupidity. I call it "Idiot with an O-scope syndrome."
Household power supplies in North America use what's called a split-phase system. The t
Hello, my Ameedican infidel friends. I would like to share with you today a snippet of my life here in the beautiful Afghani mountains.
After arising at 4am, my four wives and 17 children begin our usual morning prayers to Allah, the Compassionate and Merciful, with three hours of Afghani devotional throat-singing. Then we must tend to the yaks and camels, for throat singing terrifies them so they require much comforting. This is most efficaciously done by blowing copious amounts of the sm
Greetings and As-salāmu ʿalaykum to all my Ameedican infidel friends!
You have seen me posting in these venerable forums from time to time in the past but please allow me to introduce myself. My name is Moostafa Hakahallah and I am writing to you from my tent in the mountains of my native Afghanistan.
I have known the Samurai for several decades, dating back to his work with the CIA while I was in the elite and fearsome Appliance Repair Corps of the Mujahideen during our resistance t
Had some great conversations in the Appliantology Chatroom today!
First, had a very interesting conversation with Brother smee about carbon monoxide, measurements, standards, production and health effects. We pulled up this excellent training presentation from GE, that demystified a lot of the confusion about CO, and looked at it together:
Might make a good topic for a future Office Hours.
Next, had a good conversation with Mr.Pro-- to be continued-- as we tracked down a
Some people say that a technician is only as good as his test instruments. I strongly disagree! In fact, just the opposite is true: a test instrument is only as good as the technician using it.
You can have the best, most expensive, fanciest test instruments in the world, but if you don’t know how to interpret what that instrument is telling you, what good does it do you?
Some techs are using an oscilloscope in appliance repair. Now, I’m all into cool toys but I don
Do whatever you want with this one, but think about this: I can go buy a new washer with a 1 year warranty for $400. Why would I pay $200 for a 20 year old washer with a 30 day warranty? My recommendation is a minimum of 90 days, with a maximum of 1 year. I currently sell all of my pre-owned appliances with a 6 month warranty. I also have a "refurbished appliance" section which is the same exact merchandise, tested in the same manner as my pre owned stuff, just they are alway
So you found the perfect space, now is the time to fill it up? But how? First, and best choice, find the guys who deliver for new appliance stores. You see them on the side of the road, pull over, give them your phone number. These guys are the lifeblood of your business. There is no better resource for appliances than these guys. Often you will get stuff that just works, where the customer was simply upgrading. Needless to say you still need to go over them, but you save huge on the parts
The internet has been a game-changer for the appliance repair industry. But it only works for you if you know how to work it!
Information is key. Professional appliance repair techs work on so many brands and models that access to manuals for disassembly info, schematics, and specifications is a big factor in the success of the repair.
And with the increase in computerization of appliances, war-gaming the service call ahead of time has become critical for increasing first-call complet
I thought I would expand a bit more on some of the points in my first entry. This part will focus strictly on location, and set up of your space.
First, Ill tell you where my store is located. My place is located on a main corridor; you can drive clear through town on my street. I am about 50 blocks away from downtown, in a poor/working class urban area. 15 years ago when I started, it was a proper ghetto, however, in the last few years my neighborhood has begun to gentrify. I
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Wassmatta, Boopie-- got the Don't-know-my-ass-from-that-hole-called-the-Internet Blues? Well, unfurl thy brow and unbunch thy panties, my Internet-bungling friend for the Samurai shall shine the light of wisdom upon thee and make straight thy cyberpaths. And for FREE! Yes, my sweet-- the Internetology Course is our latest electronic offering to the Great Virtual Universe and we bequeath it unto all posterior unto the ages of ages. Amen.
[Read more about the Free Internetology course here]
Fantastic web meeting last night with many assembled Brethren! This was one of the weekly web meetings that we have every Monday evening for Professional Appliantologists and Mast Samurai Tech Academy students.
Personally, I think it was the best one yet-- lots of interactivity and discussion about all kinds of different appliance repair topics. It was a especially great because we had the audio under control so other people besides just me were able to talk. Mrs. Samurai even joined in t
If you're not getting the MST-Appliantology newsletter, you're missing out on lots of good info on all things appliantological. You can subscribe for free here: http://appliantology.org/announcement/20-newsletter/
We had lots of news in this issue:
- Memorial Day 10% tuition discount for any course or course bundle at Master Samurai Tech through the end of the month.
- New FREE short course at MST on Internetology - Yes, there is life outside of Facebook!
- MST Radio Vodcast Episode 1
Whoo-WEE, things sure have changed in the 20 short years I’ve been doing appliance repair! The appliances themselves have changed from discrete mechanically-controlled machines to computers that do appliance functions. But the level of skill among technicians has changed, too. Somewhere along the way, essential skills like a working knowledge of basic electric circuits and using schematics to develop troubleshooting strategies have gotten scarce. In other words, there’s a critical shortage of Ci
Today, science tells us that the essence of nature is freedom. The planet is radiating sonar energy. Serenity is the driver of inseparability.
We are at a crossroads of spacetime and dogma.
The cosmos is calling to you via frequencies. Can you hear it? How should you navigate this unlimited universe? If you have never experienced this source undefined, it can be difficult to exist.
The world is approaching a tipping point. It is a sign of things to come. This journey never en
1. Location: Probably one of the most important decisions. You must think about who buys the most used appliances. Typically you want to seat yourself in an urban area, ideally in a poorer community. This has 2 benefits: A: rent, or purchase of space is cheap, B, you are near most of you clientele. Most of your customers will be lower income, nearing poverty level. Finding a location that is generally around other retail stores is a bonus.
In order to make a decent living selling us
Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode:
- Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members here at Appliantology.
- Webinar recordings available for both students and PA members.
- Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding.
- Live Tech Help at Appliantology.org!
As you may know, I hold weekly, live tech training webinars for Master Samurai Tech Academy students and I recently included Professional Appliantologist members here at Appliantology in those those webinars as well. I know, I know-- that was already a 10 on the Awesome Meter® and, just when you thought it wasn't humanly possible to get any more awesome value out of your Professional Appliantologist membership, we've gone and cranked it up to 11 by adding Live Tech Help!
Bosch schematics are notoriously cryptic and look different from the schematics used by other appliance manufacturers. But electricity still works the same way in Germany as it does in Korea, the US, or anywhere else in the known universe. Don't let the unfriendly nature of their schematics fool you into thinking otherwise! Once you understand a few simple conventions used by Bosch, you'll be troubleshooting with Bosch schematics as easily as you use Whirlpool's or any other manufacturer.
Using a Whirlpool Alpha Platform WFW94HEXW0 front load washer as an example, we're going to use the schematic and that gray muck swirling betwixt our ears to troubleshoot a no run situation in this washer. The scenario is that the display panel lights up, you hear the door lock go THUNK! and lock the door but then... nuttin'.
Learn how to troubleshoot using schematic analysis like a real appliance technician at Master Samurai Tech.
Today, Orthodox Christians around the world (myself included) celebrate Orthodox Easter (also called Pascha in many traditions). This year was a big offset from Western Easter because of the difference between the Gregorian Calendar used in the West and the Julian Calendar used by Orthodox Christians for calculating the date of Easter. Although the dates are different, it's the same celebration.
The traditional greeting used by the Orthodox during the Paschal Season (from Easter to Penteco
We all want to grow our companies, but finding and keeping qualified techs or just finding anyone that posseses even the slightest work ethic is a difficult, near impossible task. This song laments this sad state of affairs but also is a tribute to the recent passing of one of the greats.
Scroll down, start the video, scroll back up and sing along!
Whirlpool Drain (or if Prince was an Appliantologist looking for good help)
Maybe you never meant to cause me any sorro