The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means is this: you're probably not going to find techs to hire with the skills you need to grow your bu
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no a
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week.
2. Fellow Appliantologist: this free premium membership is earned by being an active participant in th
Here's an excerpt of a 20-minute training video now available in the Fundamentals of Appliance Repair training course on how to use the schematic diagram and timing chart to troubleshoot a problem with a washer drain pump that would not operate. The drain pump itself was good and getting voltage. Turns out that the problem was an open neutral.
The full training video explains these important troubleshooting concepts in detail: - how to break down a complicated schematic and read it to solve th
Recently, someone posted a bogus, malicious review about our appliance service business on Yelp. We had never worked for the reviewer nor had a service call that went anything like what he described. We think it may have been posted by a competitor. But this doesn't stop Yelp from posting it or allowing it to remain. There are two ways to deal with such reviews on Yelp, both of which are focused on perception damage control and so are written with the potential customer in mind. But they are ver
Things are hopping at the Samurai Tech Academy as we now have a steady stream of students, and quite a few enthusiastic graduates already. Here's a new presentation video for the Samurai Tech Academy that we created for the Sample Course page at the Academy site to introduce the course to prospective students. My two sons, Stephen and Sam, put together the presentation and wrote the script and I'm the big-mouth talking it through. Check it out!
This Christmas, give the gift of learning to some
This is a picture from a recent service call I did. That white/translucent plastic tubing you see coming out of the floor and connecting to the gray PEX tubing on the refrigerator is a big No-No. That's a flood waiting to happen. Think about it: that plastic tubing us under household water pressure 24/7-- that's 40 to 60 psi. Combine that with with the fact that it gets hot behind a refrigerator that's pushed back against the wall, especially in summer. Heat... plastic... brittle... cracked or b
As if lifetime access to all the comprehensive training packed into the courses at the Samurai Tech Academy wasn't enough of a benefit, we've gone one better and turned it up to 11! Now, students enrolled in any course at the Samurai Tech Academy get a huge discount on the Professional Appliantologist membership fee here at Appliantology. Get the scoop here.
This is the first in a series of short video tips. First up is a tip passed on to me from Applianceman97. It's info he recently acquired in a training class. Even with all the knowledge bro A97 has, he continues to train and attend classes. A superior tech who continues to up his game is an unstoppable force. We're lucky to have him share his knowledge on appliantology, even if he is still so young he has to ask permission to leave the porch.
Wow, It's been 3 years since I wrote this one...and since then I can't believe I've made nearly 4000 posts and done countless repairs! Time sure flies when I'm having fun but I, as well as us all, must take a little time to give thanks. Once a year is certainly not enough but making this day special helps us remember to give thanks, always: In my best Lawerence Welk voice (young uns, look him up on youtube)...., "This time, a short Thanksgiving tribute to those of us who sacrifice family holida
I recently went out on a repair where the customer had already attempted to fix his machine (ugh, we know all know how that goes. Anyway, he had diagnosed the problem to be his CCU and ordered the part himself and installed. After installation his main error he was receiving was fixed but the display was not correct. The display showed 37 minutes for all cycles except Whitest Whites and Clean cycle. They just showed - - (double dashes). Because I got thrown into this repair late I kinda got scre
You may have noticed the recent files added to the Downloads section of the site have a funny ending not seen here before: Evernote enex ZIP. There's a not very long and maybe less interesting story about these files. I'll also tell you how to use them. Periodically, I run across paper service bulletins (actual paper! I mean who does that?) that are worth storing for later retrieval. A great source of these is the MSA World magazine where they include lots of manufacturer service bulletins in th
An interesting tool that supposedly makes it easier to remove boards from those pesky plastic stand-offs. see:http://appliantology.org/topic/46833-circuit-board-standoff-tool/?hl=%2Bstand+%2Boff+%2Btool#entry281824 My thoughts before getting it: 1) Expensive 2) I could make one 3) Limited use My thoughts after receiving it: 1) This thing is nicely built 2) Looks very professional, 3) I can't wait to try it My thoughts after using it: 1) Love it! 2) Makes removing boards a snap 3) I'd buy on
Having the right technical document with you on a service call and knowing how to use it are the two key ingredients to getting an appliance properly diagnosed and repaired. Does that mean that you should try to find a mobile device that is already pre-loaded with appliance repair technical documents? There are several downsides to this approach, including the fact that you don’t know how current or relevant the pre-loaded docs are. Instead, you can easily create your own information arsenal usi
Info from Brother Adirondack Bob, Per Tech Line from a call I had a couple months ago- Voltage to the washer was lost for whatever reason. When power is re-applied the Drain Pump will run for 6-9 minutes. If washer is unplugged and plugged back in, pump will start over and run for 6-9 minutes again. Solution is to let pump run until it shuts off on its own. Source: Whirlpool Coin Op VMW Washer Model CAE2743BQ0