The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.
My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete
Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it.
Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program.
If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or earned Master Certification at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site,
We offer 4 different ways for professional appliance techs to participate in the Appliantology tech community. Three of the memberships are premium, and one is limited. The features and benefits of each option are summarized in the table below:
Click the links below for details:
1. Professional Appliantologist: the easy, instant premium membership for less than $4 per week. Unthrottled, lightning fast downloads.
2. Fellow Appliantologist: this free premium membership is earn
It's tough for appliance techs today. Our biggest competition is from cheap replacement machines. The proliferation of pricey electronic boards in appliances means that if you can't quickly do a slam-dunk diagnosis, you are at risk of losing customers and your profitability.
Meanwhile, electrical troubleshooting is largely a lost science. What exactly have we lost? The Old Skool troubleshooting techniques that us old timers learned way back. And guess what: these same Old Skool troubleshoot
We troubleshot a GE Advantium Speedcooker from the control board for a no convection bake problem and determined that either the convective heating element or the TCO had failed open. Testing each component individually required uninstalling the oven with special equipment. So on our second visit, we returned with both parts-- the convection heating element and the TCO. The specific failure turned out to be the non-resettable TCO that had failed open.
Watch how I used the schematic to sele
Recently RD Appliance Service was briefly confounded by a Miele washer, a W1918, not exactly the latest model. The complaint was that the washer would not spin out the clothing at the end of the cycle, it would leave them sopping wet. Sometimes, if the customer re-ran the cycle the washer would spin. So, armed with all of the necessary technical documentation and diagnostic equipment I ventured out to the home. Upon arrival I opened up the service manual on my tablet, placed the machine into ser
Here is a quick video on how to use a watt meter to test a defrost circuit
I should have shown the meter reading while the heater was running....
Source: Video-How to use a Kilowatt watt meter to test defrost.
I recently had a customer whose washing machine would not drain. I attributed this problem to the excess of suds in the tub. The customer seemed skeptical of this diagnosis and so this problem seemed like a good topic to delve further into. Oversudsing issues are very common in washing machines and dishwashers. Using the incorrect type, or an excess, of detergent can cause an oversuds situation. This often leads to drainage problems. The drain pump cannot pump out overly sudsy water. But why not
Online training courses have become a huge benefit to adult learners by bringing a vast array of opportunities within reach of learners in every field imaginable — all you need is access to a computer, some time, and the determination to succeed in your chosen topic. Like every other endeavor in life, success in your online training program depends as much on what you put into it as in the coursework itself. Even the best-designed, most comprehensive online program is only as good as the effort
"Emissivity is the measure of an object's ability to emit infrared energy. Emitted energy indicates the temperature of the object." That definition is from an article on Rayteks website titled Emissivity of Most Common Material. I only recently learned what emissivity meant, and because of that I've been using an infrared (IR) thermometer for over a decade and it seems that only now am I able to use it properly. IR thermometers measure surface temperature, not air temperature, and so it is impo
Just got back from the best-ever ASTI in New Orleans. Reconnected with old friends, made new ones, met many of my Appliantology brethren and several of my Samurai Tech Academy students in person. Not being a city person myself, I was surprised at how much I enjoyed New Orleans-- fantastic food and lots of fun in the French Quarter. For example, here's a plate of the best soul food you'll ever eat at a place called Mother's: Pictured above is Blackened Ham Red beans and rice Turnip greens with h
Being a “Certified Appliance Repair Technician” sounds impressive and can open doors with employers and customers. But when people look into where your certification came from, will it pass scrutiny? Read on as we explain how to evaluate the merit of Samurai Tech Academy certification: http://mastersamuraitech.com/samurai-tech-academy-certification-standard-excellence/
Recently got a call for a Samsung washer door lock replacement. I Pre-screened the call and looked at the door lock assy and it looked just like the Part number: 8182634 (except color)I have always used the whirlpool lock assy on Samsung washers. They have fit perfectly and have worked like a charm also increasing my FCC. Being able to stock one lock for many brands makes life much easier. Well, I got to the home and went to install the latch and the electrical molex plugs were different.
Training is THE hot topic in the appliance repair trade these days. Experienced techs want to up their troubleshooting game and keep up with the newer models, and many new folks are looking for training in a skilled trade so they can get a job or start a business. Manufacturers and multi-truck operations have an ongoing virtual manhunt for skilled appliance repair techs. But they just don't exist because new technicians are not entering the trade at the same rate as old servicers are retiring. [
Do you use appliantology from your smartphone or tablet instead of a desktop. I know I do. Want to post those nifty APP links but don't have the ability from your mobile device? Well here is how you do it. All you have to do is just type this code in when posting. [ app ] Your Partnumber [ /app ] No spaces between any of that. This all the APP button does on the desktop site. So now your just inputting it manually. I'm posting this from my tablet Part number: 341241
Here's an excerpt of a 20-minute training video now available in the Fundamentals of Appliance Repair training course on how to use the schematic diagram and timing chart to troubleshoot a problem with a washer drain pump that would not operate. The drain pump itself was good and getting voltage. Turns out that the problem was an open neutral.
The full training video explains these important troubleshooting concepts in detail: - how to break down a complicated schematic and read it to solve th
Recently, someone posted a bogus, malicious review about our appliance service business on Yelp. We had never worked for the reviewer nor had a service call that went anything like what he described. We think it may have been posted by a competitor. But this doesn't stop Yelp from posting it or allowing it to remain. There are two ways to deal with such reviews on Yelp, both of which are focused on perception damage control and so are written with the potential customer in mind. But they are ver
Things are hopping at the Samurai Tech Academy as we now have a steady stream of students, and quite a few enthusiastic graduates already. Here's a new presentation video for the Samurai Tech Academy that we created for the Sample Course page at the Academy site to introduce the course to prospective students. My two sons, Stephen and Sam, put together the presentation and wrote the script and I'm the big-mouth talking it through. Check it out!
This Christmas, give the gift of learning to some