Clicky

Jump to content
Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Subscribe to our YouTube channel for lots of appliance repair tips and help! Subscribe to our MST Radio podcast to learn secrets of the trade. Sign up for our free newsletter and keep up with all things Appliantology.

Blogs

Featured Entries

  • Samurai Appliance Repair Man

    Multi-tech Operators: Grow your business with Master Samurai Tech

    By Samurai Appliance Repair Man

    The problem in the appliance repair trade today is that we have too many parts changers and not enough technicians. Even many experienced techs don't know the fundamentals and technology we're working with on modern appliances today. I'm talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.  What this means is this: you're probably not going to find techs to hire with the skills you need to grow your business.  Solution: hire based on character and then add the technical skills cost-effectively with Master Samurai Tech online training.  Many multi-tech businesses are successfully using our innovative training to grow their businesses. Here's just one example from Todd Daganaar, President of Nebraska Home Appliance, a successful appliance repair company with 9 technicians and growing!   
    • 0 comments
    • 913 views
  • Samurai Appliance Repair Man

    The Master Samurai Tech Alumni Program

    By Samurai Appliance Repair Man

    Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it. Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program. If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no annual fee. Yes, as in FREE. You heard that right. You would be a Master Samurai Tech Alumnus at Appliantology with the same level of access and all the benefits of a Professional Appliantologist member (read all the benefits of PA membership here). That’s a $197/year value-- FREE! What’s the catch? No catch but there is a small difference between PA and MST Alumnus membership. PA members can continue to renew their membership at the annual rate and can download and request all the manuals they need regardless of how much or how little they participate in the forums. The MST Alumnus membership is also annual but instead of paying with money, you “pay” with participation in the forums. Each year when your membership comes up for renewal, you need about a 2:1 post to download ratio to renew [UPDATED]. That means that as a general guideline, you need to have made two posts for every download. This is super easy to do and active Appliantology members are already far exceeding this ratio without even trying. The idea here is not to place a burden (because it’s not)-- it’s to discourage people from getting the MST Alumnus membership and simply downloading manuals without interacting with the other members. This really is a killer deal and a special perk for certified Fundamentals graduates! Why are we offering such a great deal? Simple: We want to encourage more techs to successfully complete the Fundamentals course and get certified. This helps them be better techs and helps the trade in general. Certified Fundamentals grads tend to be top tier techs who bring interesting questions and good problem solving insight to the forums. They are skilled techs and potentially valuable content contributors. This deal is retroactive meaning that if you’re already a certified graduate of the Fundamentals course, you are eligible for this deal. If you’re already a PA member and a certified Fundamentals grad, we can move you to the MST Alumnus deal. So how do you get started on this gravy train? Easy: just fill out this short form, we’ll review it and set up your MST Alumnus account here at Appliantology mo’scratchie (that’s Samurai-speak for “quickly”).   * Certified means that you meet all currently required quiz and exam score requirements for the course; see this page for details.
    • 4 comments
    • 3,132 views
  • Samurai Appliance Repair Man

    Appliantology is Your Key to Appliance Repair Service Call Success!

    By Samurai Appliance Repair Man

    The Old Skool method of doing service calls was to go out on the call and pray to the pot bellied Buddha that the tech sheet was still hidden somewhere on the appliance. The plan being that, if the tech sheet was still there, you could stare at the lines and squiggles long enough to convince the customer you had reached a definitive and scientific conclusion about the problem.  My friends, I'm here to tell you that the Internet has made this Monkey Boy way of doing bidness obso-frikkin-lete! With powerful information tools, like Appliantology, at your fingertips, there's no need to rely on the pot bellied Buddha leaving the tech sheet for you. This webinar will teach you a whole new way of doing bidness using Appliantology as your trusty information tool, every bit as valuable as your Bosch driver or Princeton Tec headlamp, to increase your First Call Completes and profitability. To learn more about all the splendiferous benefits of being a Professional Appliantologist member here at Appliantology, CLICK HERE!  Learn more about Appliantology and it's powerful benefits to you as a professional appliance tech in our free and fun short course, Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool.     
    • 1 comment
    • 2,018 views
 

Finding service manuals for Kenmore model numbers in the Downloads section of Appliantology

Here's a quick tip for finding service manuals for Kenmore model numbers in the Downloads section here at Appliantology.  Let's say you have a Kenmore model number like 796.31512210. The site search doesn't play nice with special characters like the "." in the model number. Easy workaround: Use the search wild card character, "*" to replace the model number prefix including the "." like ahso: *31512210 Copy and paste that search term into the search bar at the top of the page. In the search box, be sure to specify the "Files" section of the site otherwise you'll search the entire site and get a bunch of results that don't help. Sometimes, you'll need to click "More options" in the search box choices in order to see the "Files" selection.  In cases where the model number also has a trailing part of the model number with another ".", do the patented double wild card search. Example: Model number: 795.51022.010 Replace both the prefix and suffix with the wild card: *51022* Search as instructed above and you'll find it. 

Samurai Appliance Repair Man

Samurai Appliance Repair Man

 

Secrets of the Ten-Step Tango™ Troubleshooting Method Revealed!

I've been working with appliance techs online for over 20 years. One of the biggest changes I've seen in the tech community during that time is a steady decline in competence in troubleshooting electrical circuits. It's to the point today that many techs don't even know what real troubleshooting is or looks like. A common misunderstanding is that pattern recognition and parts changing are what constitute "troubleshooting." 

Real troubleshooting starts with a succinct problem statement that answers one or both of these questions: 1) What is the appliance doing that it should NOT be doing? 2) What is the appliance NOT doing that it SHOULD be doing? 

Using the problem statement and the schematic, a skilled technician will identify the load of interest (LOI), analyze the LOI power supply circuit, and then proceed to kick some appliance ass. I've codified this analytical troubleshooting technique into the Ten-Step Tango™ Troubleshooting Method. 

I've posted multiple webinar recordings demonstrating the Ten-Step Tango™ on various appliances, from simple to complex, from wall ovens to refrigerators and everything in between. Today, I want to call your attention to just three of these. 

In these three enlightening webinar recordings at Appliantology, each about an hour and a half long, the Samurai unveils the secrets of his own troubleshooting technique: The Ten-Step Tango™. In ten clear, easy to follow steps, you'll learn how to apply this structured troubleshooting procedure to diagnose ANY electrical problem, whether it's an appliance, home solar power system, or anything else electrical. And you'll troubleshoot it with precision and competence. No more guessing and hoping to get lucky.

If you're a premium tech member at Appliantology (Professional Appliantologist, Appliantology Fellow, or Master Samurai Tech Alumnus), you can watch these webinar recordings at Appliantology on-demand, 24/7. Access to videos like these are one of the many perks of a Professional Appliantologist membership at Appliantology. You can become one today by clicking here.

This first video walks you through the Ten-Step Tango™, then shows how to apply it by working through several scenarios based on real-life service calls. This next video gets into some more advanced troubleshooting kata with even more exercises. If you hadn't quite gotten the hang of the Ten-Step Tango™ in the last video, this one will really lock it in for you. Without a solid troubleshooting plan and schematic know-how, the refrigerator problems in this video might have made a parts-changing monkey out of you! Luckily, you've got the Ten Step Tango™ on your side. You'll find all three parts of this webinar series here on the webinar recordings index page at Appliantology. Beyond that, there's over 30 different videos -- that's over 40 hours of content -- all covering fundamental appliance troubleshooting and technology. The knowledge in this treasure trove will serve you well, no matter what kinds of appliances you service, because at Master Samurai Tech, we teach the fundamental technologies that are common to all appliances. Learn more, earn more.    
 

Pricing Service in a Small Service Company

From the latest USA newsletter: Pricing Service in a Small Service Company By David Oliva

While doing research for this series of articles the topic that came up most frequently was pricing.  How do I know what to charge, what pricing structure should I use, what’s “fair”, what’s the value of our service, should I be cheaper than my competitor, etc?  Appropriate and profitable pricing is one of the most important parts of running a successful small service company (SSC).  It’s also one of the most difficult. Most SSC owners, me included, have no formal business training and so we struggle with issues like this.  Many SSC owners undervalue their skills by quite a bit because of this lack of training and so are sometimes extremely underpriced.  This creates a variety of problems such as not having enough extra income to cover the cost of necessary training and an inability to expand or improve the company due to lack of funds.  It also creates a problem for the industry as a whole because it undermines professionalism and creates an atmosphere where customers are taught not to value our profession as they do other professions.

Let’s start at the beginning. The foundation for all pricing starts with your cost of doing business (CODB).  Without knowing your CODB setting prices is a guessing game. United Servicers Association has a great, free, CODB calculator on their website.  What it will allow you to do is input all of your expenses and calculate your CODB on an hourly basis.  Knowing how much it actually costs you simply to be open for business each hour of the day is invaluable and, at least the first time you do it, eye opening. It was a big shock to me when I ran those numbers about 5 years ago.  I had no idea we had to spend so much money just to be open.  Once you have that number you can begin planning a pricing structure.   

Link to USA free CODB: https://www.unitedservicers.com/codb-calculator

There are two basic structures for pricing, hourly or flat/job rate.  An hourly rate is self explanatory but a job rate structure may be unfamiliar to some.  A job rate structure will typically have between three and ten rates, which will vary from the simplest jobs to the most involved and complex. With a job rate system the time it takes to complete a repair is only one factor out of many used to determine the price. Job rates systems are generally the most profitable way to price repairs in our industry.  The benefit to the independent SSC of a job rate system is the ability to capitalize on experience and skill. With an hourly rate the better and faster one gets the less money they will collect on each job, making it necessary to complete more jobs to make the same amount of money. With a job rate system the faster you are the more you make because the price of the repair is not tied to time. Job rate systems reward skill and efficiency.
 
What is fair? This is a contentious point in our industry. Many SSC owners feel that we should not charge professional rates for the work we do or that job rates are “unfair” to the customer because they tend to increase the overall repair price.  I believe this stems from a lack of respect for the work we do, even from people within our industry.  This attitude, as stated above, undermines the industry as a whole.  There is no reason why we should not be well paid for the service we provide to our customers.  Fairness is subjective and so it is a meaningless concept in regards to pricing.  Pricing in an SSC, which typically does a low volume of repairs relative to larger companies which can take advantage of high volume, should be fundamentally based on two points.  The first, and most important, is CODB.  Without covering your CODB you will fail, this is simple math.  If your CODB dictates rates that you feel are “unfair” then you either need to reduce your CODB or let go of the idea that prices can be fair or unfair.  The second point is your market.  After you’ve calculated your CODB you can then feel out your market for profit maximization.  The old school method for feeling out maximum price still holds true, if you’re not getting at least a few complaints about your prices you can charge more.

Value is also subjective, and so ideal customers may be those that place a premium on quality service and are willing to pay for it.  If your market is a large metropolitan area then chances are high end brand appliances are plentiful in your service area.  Typically customers with these brands will value quality over price and be willing to pay higher rates for better service.  In such a case why try to compete by having the lowest price?  Why not offer the highest level of service available and charge appropriately for it? Competing on price is often a race to the bottom and in the current economic climate lowering your prices may not be a viable option. Compete on quality, not price.

The biggest obstacle to higher rates, and higher profits, is often psychological.  It’s very common to hear SSC owners say “I can’t charge that! No one will pay it. My competitor only charges $10.”  This is a myth based on nothing but fear.  I was once browsing the racks of luxury retailer Neiman-Marcus and came across a shirt from the designer brand Givenchy.  This was a simple sweatshirt with a screen printed Rottweiler on it. This shirt was priced at $900. You may not be interested in designer fashion, but LVMH Group, the parent company of Givenchy, made about $5.7 billion in profit in 2017. The point being that customers are willing to pay almost anything for what they perceive to be valuable.  And this is where value comes from, a product or service is valued at whatever people are willing to pay for it.  If you can set up your company to be perceived as more valuable than your competition then you can command higher rates. 

This industry is full of people who love what they do, and are very good at it.  They treat their customers with respect; they provide quality service and honor their warranty.  The go out of their way to help people who need help.  And so why shouldn’t they make enough money to drive a new service vehicle, have excellent health insurance and take a great earned vacation now and then?  Why shouldn’t they value their skills the way other trades and professions value theirs?  Why shouldn’t there be enough extra profit to provide for a great retirement, another topic of great interest to SSC owners?  The answer to all of those questions is they should, and there should be.  Pricing appropriately will ensure that and we need to focus more on this, and in greater depth, especially for the SSC owners, since we are the ones who need the most help with it. 

LI-NY Tech

LI-NY Tech

 

Running A Small Service Company

I wrote this for the USA Newsletter a while back.  Thought some people here might find it interesting.   Running A Small Service Company Small service company (SSC).  An SSC is a company made up of less than 5 employees.  The Small Business Administration statistics for 2013, the latest available, show that businesses of this size make up approximately 80% of appliance repair companies in the United States.  Businesses in this category often consist of just one person. Most of the people I know in this industry either run or work for an SSC,  I run an SSC.  Although this size business has a lot in common with larger companies operating a very small service company has unique challenges that larger companies may not share. Most SSC owners are also full time technicians.  As techs and business people we have a wide variety of responsibility that might be delegated in a larger company.  Not only do we have to run service calls all day, attend technical training every few months and re-stock our trucks on a daily basis, we also have to meet with the accountant, run payroll and review the performance of other techs in our company.  Not only do we have to research field service software, check up on payments collected by employees and wait on hold to talk to customer service for our ISP, we have to package and return parts, email the manufacturer service manager about that recurring warranty issue and so on, ad infinitum.  And also be home in time for dinner, because why do all of this otherwise? Balancing this technical, business and personal responsibility can be a challenge. As with any size business the ultimate responsibility lies with the owner.  But in an SSC day to day, almost every problem, no matter how small, almost every decision, no matter how trivial, is in the hands of the owner.  So what can we do to alleviate the stress that comes with that responsibility? I’m sitting here on a Sunday evening writing this.  We spent the day in New York City at a food truck festival with the kids, they loved riding the subway.  It was a fun day.  But it’s 9pm and I feel like I need to get back to work.  This is the way it is.  This business is my life and vice versa.  My wife and I are both a part of it, so is my father, my children come to work with me sometimes and hold the flashlight.  There is very little separation between business and personal life, and this is what we’ve chosen.  Business is discussed in the same conversation as family vacations.   I spent most of Friday evening thinking, and discussing with my wife, about an email I sent to the president of an ultra premium appliance brand as we try to work out an arrangement for my company to service their products.  Was it worded properly?  Are the rates I submitted calculated correctly?  And this was over a beer on parents night out.  But it wasn’t a burden, we enjoyed it, it’s simply another part of our lives. I don’t have a service manager, that’s me.  I don’t have a parts department or a technical support team for my technicians, that’s me.  I don’t have someone to manage inventory, that’s me.  And I like it that way.  And that’s the way many SSC owners feel.  With what seems like a constant push for growth from all sides many of us are happy with the way things are.  We are doing well.  We are agile and quick to make necessary changes because we can, because we are small.  Everyone structures their lives differently but all of us are totally invested in this on an excruciatingly personal level. With the overwhelming majority of US appliance repair companies being very small and not planning on growing I think we need to take some time to consider how we can improve and professionalize this segment of the industry.  Some of our companies are having trouble competing with larger service providers, what can we do that they can’t?  Some are having trouble keeping up with technological changes, what can we do to improve access to information, and education on how to find information?  Some are concerned with rising overhead costs and lower appliance sales prices, what can we deduce about the future of the SSC from those two trends?  These are questions that need to be answered if companies of this size want to continue to operate profitably into the future.  Let’s answer them.

LI-NY Tech

LI-NY Tech

 

MST Radio Episode 28 - The Biz of Selling New Appliances

Special guest, Justin Duby, with Just-in Time Appliance Repair in Grantspass, OR ( @applianceman97 here at Appliantology) joins us to talk about his experience selling new appliances and offer tips and advice for anyone thinking of adding this to their appliance service business. Also, at the end of the show, we give an update on the developing Facebook data-selling debacle that's unfolding. More info on this in my previous blog post.   You can subscribe and listen to the audio-only portion of the podcast here: http://mstradio.com  
 

The Facebook Zuck n' Jive

Unless you’ve been living under a washing machine all this time, you’ve undoubtedly heard the kerfuffle where Facebook was recently caught selling the personal information of over 50 million people to a marketing firm. I'm not surprised-- saw this coming a long time ago. So did Facebook Dear Leader and CEO, Mark "The Zuck" Zuckerberg. Here's an exchange between The Zuck and a friend shortly after founding Facebook: [Source: https://www.zerohedge.com/news/2018-03-25/dumb-f-ks-julian-assange-reminds-us-what-mark-zuckerberg-thinks-facebook-users ] Hello? Is this thing on? And, not to say I told you so but… I TOLD YOU SO! Yep, Master Samurai Tech Radio Episode 23, February 8, 2018, I called out all of this and more. I explained that Facebook is scraping all your personal content and interactions with the site in order to build a marketing profile on you and sell this to big marketing companies and government intelligence agencies. THAT’s why it is “free.” In reality, it’s not free. That’s because you’re giving up tons of personal, private information about yourself. Yep, I explained all that right here, starting about 35 minutes into the show (the video below will start playing at that time):   In other words, you are whoring out your personal information so you can watch your niece's dance recital or yak with your "friends."   At Facebook, YOU are the product. By the way, this is generally how the Internet works: if you’re not paying for it, YOU are the product. And I’m here to tell you, what you’ve heard on the news about Facebook is only the tip of the iceberg. People with lots of degrees and initials after their names get paid Big Bucks to design the Facebook platform to psychologically manipulate you and keep you addicted and interacting. Even what you do and say in “private groups” becomes part of your profile and is used to compile a dossier on you. This can be used for all kinds of nefarious purposes ranging from political campaigns to “outing” people for having opinions that are deemed unacceptable or politically incorrect by The Powers That Be. Consequences could include the loss of your job, negative affects on your business, legal harassment, jail or, in the future, "re-education."  Some police departments around the country are already using artificial Intelligence (AI) to mine data and predict crime. And guess what: they suck at it! Unfortunately, the consequences of a mistaken SWAT raid are rarely benign.  But it may even go way beyond that, as I explain in the podcast-- there are credible reports that they’re also manipulating you physiologically by modulating the electromagnetic field (EMF) of your smartphone to influence your brain waves. Who knows what will come out in the next 5 years. You heard it here first! Facebook’s recent data dump scandal is actually damage control covering for something far worse. It's a controlled release of some bad information in order to avoid fessing up to the really bad shit they’ve been doing. People with the inside tech scoop are deleting their Facebook accounts leaving the naive on the plantation. Has the exodus has begun? Let’s hope so. And I’m doing my small part to get the word out. In the words of the Prophet Jeremiah, "Come out of her, my people!" Is Facebook ZUCKing itself into oblivion? It's not unthinkable. Remember that failed Facebook predecessor, Myspace? The graphs below shows how the search volume at Myspace reached a peak and then drifted off into oblivion. Could it happen to Facebook? Well, so far, things are looking pretty similar: After Facebook, another vogue social media plantation will come along that unsuspecting victims will flock to. And what’s the product on all the social media plantations? YOU: your data, your preferences, your fetishes, your biometrics… your mind. Nothing on the Internet is really free-- you are paying somehow. If not with money, then with personal information. That’s why you pay for premium access at Appliantology. Appliantology is part of the free-range Internet (meaning we're off the corporate plantation): no data harvesting, no profile scraping, no compiling dossiers, no selling you as a product to big marketing firms. If you still choose to have a Facebook account, do so with the understanding that they are trying to Zuck you. It’s called the Zuck n’ Jive.  
 

KitchenAid KGRS505XWH05 Range Mysteriously Refuses to Bake or Broil

What do you do when an appliance, despite all appearances of normality, simply refuses to do its job? The Samurai and I were forced to answer this very question today. The culprit: A KitchenAid KGRS505XWH05 double oven all gas range. The complaint: The customer told us that neither the top nor the bottom ovens would ignite, but the cooktop worked fine. The customer's description turned out to be about right (for once). The upper oven broil and lower oven bake ignitors would glow for 10-20 seconds, and then the control board would shut them off -- you could hear the relay clicking each time it did this. No gas, no flame, no nothing. In addition, the upper bake ignitor wouldn't glow at all. We go ahead and pull out the range to test the gas valves and the ignitors. Gas valves test good (electrically, at least). But the upper bake ignitor is reading megaohms of resistance. Way out of spec, so that explains why it wasn't glowing at all. The other two ignitors, however, are reading about 3.3 amps of current during run. That's borderline, but they should still be capable of igniting the burner. And it doesn't explain why the board is shutting them off after they've started glowing. Just replace the bad ignitor and slap in a new board, right? That'll fix all the problems! Not so fast. While lesser techs might have gone full PCM, we instead cracked out the tech sheet to see how to speak this board's language.  This model actually has a pretty nice service mode. You can manually activate each load, check for error codes, do a control reset, all kinds of stuff. We found that when we manually activated the functional ignitors, they would glow, and the board wouldn't shut them off by itself. Progress! We just confirmed that the board is, for some reason, making a decision to shut off these ignitors during normal operation. But they're perfectly capable of staying on if you manually activate them. So what now? Maybe the error codes can give us some more info. We retrieve the error codes and, lo and behold, there is one: F1 E0. That's a MICOM communications error, and you know what the tech sheet says to do about it? "Replace the control." Okay, so now you replace the board, right? The tech sheet is telling you to! We weren't satisfied with that answer. Surely, there's more to be found here? We decided to take advantage of the tools provided by the machine's service mode and do a control reset. Then, we cleared that F1 E0 error code and cycled power to the range. The question to be answered here was this: was that error just a one-time deal, or will the control generate it again? After power was restored, we retrieved the errors again: no codes. We've proven that the error wasn't a recurring one! One last time, we test those upper broil and lower bake ignitors. They glow. We hold our breath. Nothing. And then, those beautiful blue flames. What happened here? Well, we don't really know what caused that F1 E0 code in the first place. It's possible that a power surge scrambled the control's brains a little. Whatever the case, just the presence of that communications error code prevented the board from wanting to run the ignitors. Why it would be programmed that way escapes me. But then again, the addled minds of Whirlpool's engineers are mysterious, aren't they? The control reset might have helped as well, so I recommend you do that in addition to clearing the error code if you encounter this problem yourself. The lesson here is this: always be thorough and logical in your troubleshooting. Figure out how the board thinks and how to talk to it -- replacing it should always be a last resort.

Son of Samurai

Son of Samurai

 

Appliantology March 2018 Peer Group Meeting

Fantastic Peer Group meeting last night! We had 5 presentations (including mine) and I want to thank the other presenters for doing such a fantastic job! We had almost 20 techs in attendance who stayed the full two hours. Good presentations, good discussion, good times!  Here's a listing of the presentations and presenters: Network marketing for your business, @Ed V New AHAM Guidance for Safe Servicing Appliances with Flammable Refrigerants, @KaveMan Dealing with Customer Personality Types: the Good, the Bad, and the Ugly, @Jim Westfall Wi-Fi Basics and Internet Connected Appliances, @Son of Samurai Two Refrigerator Troubleshooting Case Studies, @Samurai Appliance Repair Man Thanks again to all the presenters! I've uploaded some of the presentation PDFs here. Tech members at Appliantology can watch the full-length video recording of the webinar here.
 

MST Radio Episode 27: Online Appliance Repair Schools- the good, the bad, and the scams

In this special international episode, the Samurai is in Fiji at Samurai International Headquarters, while Mrs. Samurai is in the Team Samurai New Hampshire pavilion. Although halfway around the globe from each other, Team Samurai comes together through the miracle of the Internet to deliver you this timely and crucial information in this episode of Master Samurai Tech Radio. We compare and contrast three online training options with the Master Samurai Tech Academy.      Subscribe or listen to the audio-only podcast here: http://mstradio.com
 

A Day in the Life: A Tale of Two Refrigerator Service Calls

In this first video, we troubleshoot a warm beer compartment (fresh food) in a Frigidaire Gallery french door bottom mount refrigerator. The video illustrates the importance of following a cardinal rule of troubleshooting: Fix the obvious problem first.  In this case, the customer simply reported that the FF compartment was warm but the freezer compartment was good. We verified these temperatures upon arrival. But then the customer points out that the lights in the FF compartment were stuck on and melted a hole in the liner at the top-- you'll see this in the video.  So, in keeping with step one of the Ten Step Tango™ troubleshooting procedure, what is our problem statement? Warm FF compartment? Or... It may have started out that way but now, with this new observation, the problem statement evolves to "lights in the FF compartment stuck on."  We then show how to verify this in diagnostic mode and using the video record function on the your iPhone. Then we show how to use the schematic on the tech sheet to deduce the cause of the problem.  BTW, we had already tested the door switch in diagnostic mode and it was correctly reporting the open/closed status to the UI so we ruled that out.  This case study reveals how imperative it is for the sharp shooter tech to avoid getting tunnel vision based on the customer problem statement and to look for and respond to realtime observations at the service call.    In this next video, we take you inside the defective damper assembly in a GE Profile (Arctica series) side by side refrigerator and shows you a common way these dampers fail, allowing too much cold air into the beer compartment.    Fun Fact to Know and Tell: Four out of five astrophysicists agree that the smartest and best appliance techs in the galaxy hang out at Appliantology.org!  
 

MST Radio Episode 25: Sears tech attacks customer

Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals.  Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/    
 

Free Tech Membership at Appliantology

I’m going to explain how you can get a free tech membership here at Appliantology, the premiere online tech support community.  Hot on the heels of two, free tech memberships here at Appliantology that we announced recently-- the Master Samurai Tech Alumni and Senior Appliantology Fellow programs-- today we're rolling out yet another free tech membership program! This membership gives verified techs free access to most of the tech-only forums and downloading privileges from the Appliance Repair Manual Pot Luck Supper with over 4,300 service manuals and tech sheets (and growing!).  "Sounds too good to be true. What's the catch?" you ask, warily. No catch but there are a few limitations. It's easiest to explain this by comparing and contrasting the two tiers of tech memberships here at Appliantology.  There are two tiers of tech membership at Appliantology: Limited and Premium. Limited tech members are in the member group Legacy Tech. They have access to the tech-only forums with the exception of the technical training webinar recordings (although they are invited to attend the live webinars). Legacy Techs can download service manuals from the Appliance Repair Pot Luck Supper but they can't post service manual request in the Appliance Service Manual Requests forum and the download speed is limited. Also, Legacy Techs can download only one manual at a time but there is no limit to the number of consecutive downloads. Legacy Techs also have limited access to the private message system. Other than these differences, they are full tech members here at Appliantology. Premium tech members are in the member groups: Professional Appliantologist, Senior Appliantology Fellow, and Master Samurai Tech Alumni. These groups all have the same access and privileges: unthrottled and unlimited simultaneous downloads, requesting manuals and tech sheets not already in the Downloads section, full access to all tech-only forums including webinar recordings, unlimited access to the private message system and some other goodies.  "Okay, but why are you giving this away? What's in it for you?"  My, my-- suspicious much? Call it a dietary vitamin C deficiency compounded by long, sunlight-starved winters in New Hampshire. Call it early onset Alzheimers. Call it coo-coo for Cocoa Puffs. But I hope you're not so coo-coo that you don't recognize a good deal when it's slapping you upside the head!  My thought in doing this is that it gives professional appliance repair techs a better look at what Appliantology has to offer, and I hope that you'll like what you see enough to stick around and either pay for a Professional Appliantologist membership or earn an Appliantology Fellowship by participating. Plain as that.  "Okay, how do I hop on this gravy train?"  I thought you'd never ask! First, register for a free Grasshopper (non-tech) account. Then send in the form below to request a free upgrade to a Legacy Tech account. <a data-cke-saved-href="https://mastersamuraitech.wufoo.com/forms/qyisdb70vd2d3e/" href="https://mastersamuraitech.wufoo.com/forms/qyisdb70vd2d3e/"> Fill out my Wufoo form! </a>    
 

The Senior Appliantology Fellowship Program

Hot on the heels of the Master Samurai Tech Alumni program that we just announced, we're launching yet another way that professional techs can earn a free, full-tech membership here at Appliantology.  You may have seen some of the brethren here at Appliantology whose member group is "Senior Appliantology Fellow," such as Brothers @john63, @Budget Appliance Repair, @AccApp, @sh2sh2 and others. These are a select few members who have a long history with Appliantology and have been prolific posters, helping other tech members solve appliance problems. We've never had a really formal structure for gaining this vaunted status but we've come up with something that I hope you'll like.  Here's the two-step tango for requesting a Senior Appliantology Fellowship: You have been a tech member at Appliantology for at least one year You have at least 1,000 total posts If both the above are true, then fill in the short form at the end of this post and we'll get that going for you mo'scratchie (that's Samurai-speak for "quickly").  Questions and Answers: Q. What does being a Senior Appliantology Fellow membership get me and why should I bother? A. It's a full tech membership with all the same privileges as a Professional Appliantologist member (a $197/year value-- FREE): access to all tech forums unlimited manual downloads with no download speed throttling access to webinars and webinar recordings Q. Why are you doing this? A. Because we're awesome and we think you are, too. Q. Do I need to make 1,000 posts every year to keep my Fellowship active? A. No, this is just the "bar to entry" to apply for the Fellowship program. Q. Why 1,000 posts? A. Because experience and history have shown that this is enough to 1) show the value of the member's knowledge and posts and 2) ensure that the member thoroughly understands how to use Appliantology. Also, at least some of your 1,000 qualifying posts should be recent to show that you're currently active at Appliantology. In other words, if you have over 1,000 posts but your last post was a year ago, get active again before applying for a Fellowship. Q. Once I get a Fellowship, is this a permanent deal? A. Few things in life are permanent but this is pretty close. As long as you stay active at Appliantology (meaning you help answer questions or upload files when you can) then your Fellowship is secure. This doesn't mean you need to post every day. On the other hand, it does not mean you can stay away for months at time, not posting or only coming around to download manuals. Make Appliantology one of your regular haunts for appliance repair info and tech camaraderie and you are good to go.  Q. Why are you calling it a "Fellowship?" Seems kinda gay. A. It comes from academia where visiting scholars are often given a Fellowship for sharing their wisdom with the University. So, although many modern scholars may, in fact, be gay, the genesis of "Fellowship" is absolutely not. Most famous scientists and engineers in history, for example, were awarded a Fellowship at a prestigious institution early in their academic careers. This tradition persists in modern science and engineering today.    <a data-cke-saved-href="https://mastersamuraitech.wufoo.com/forms/q1pmvkjs191vicb/" href="https://mastersamuraitech.wufoo.com/forms/q1pmvkjs191vicb/"> Fill out my Wufoo form! </a>
 

Troubleshooting a Samsung Gas Range E OE Error Code with Rats Nest and Yapping Little Dogs

In this glimpse into the glamour life of an appliance tech, we troubleshoot an E-OE error code on a Samsung gas range with the added twist of rat infestation and yapping little dogs. It's winter in New Hampshire and rodents will seek out warm places but this place was a literal rats nest. The smell of rodent piss was gagging us (me and @Son of Samurai) as soon as we walked in the door. It would have been stronger if it was actually warm inside the kitchen but it was probably only about 45F which kept the stench at sub-gag level. And then, to make our joy complete, we were serenaded by yapping Jack Russell terriers the entire time. (Isn't it about time we outlawed little yapping dogs? How 'bout at least make it legal to shoot them on sight?) Really, what the hell is wrong with people today?  
 

Master Samurai Tech Radio Episode 23 - ASTI 2018 Wrap up and More!

In this epic episode: - Wrap up of the 2018 Annual Service Training Institute (ASTI) held in St. Petersburg, FL
- Technical and business training at the ASTI
- Travel tips to avoid getting sick
- Fun facts to know and tell about how social media manipulates you and gives you brain damage
  You can subscribe to the podcast and just listen to the audio portion here.
 

Master Samurai Tech Radio Episode 22: How big is the Samurai's ego?

In this special episode, we explore the question of size of the Samurai's ego. Turns out that it's so massive that we needed a whole episode devoted to it. Yes, size does matter!  Also: 
- Upcoming ASTI in St. Petersburg
- Tech training challenges
- Three stumbling blocks to becoming a better tech
- What makes Appliantology so great? 
- MST Alumnus program   Subscribe to the podcast here.  
 

The Master Samurai Tech Alumni Program

Training at the Master Samurai Tech Academy is already a killer deal: comprehensive, state-of-the-art training that’s online and on-demand at tuition low enough that anyone can afford it. Well now we’re kicking it up to 11 with the Master Samurai Tech Alumni program. If you have been certified* in the Fundamentals course at the Master Samurai Tech Academy or at the Mr. Appliance Academy (Bundle 1 only), you can get full tech access to our tech support site, Appliantology.org, with no annual fee. Yes, as in FREE. You heard that right. You would be a Master Samurai Tech Alumnus at Appliantology with the same level of access and all the benefits of a Professional Appliantologist member (read all the benefits of PA membership here). That’s a $197/year value-- FREE! What’s the catch? No catch but there is a small difference between PA and MST Alumnus membership. PA members can continue to renew their membership at the annual rate and can download and request all the manuals they need regardless of how much or how little they participate in the forums. The MST Alumnus membership is also annual but instead of paying with money, you “pay” with participation in the forums. Each year when your membership comes up for renewal, you need about a 2:1 post to download ratio to renew [UPDATED]. That means that as a general guideline, you need to have made two posts for every download. This is super easy to do and active Appliantology members are already far exceeding this ratio without even trying. The idea here is not to place a burden (because it’s not)-- it’s to discourage people from getting the MST Alumnus membership and simply downloading manuals without interacting with the other members. This really is a killer deal and a special perk for certified Fundamentals graduates! Why are we offering such a great deal? Simple: We want to encourage more techs to successfully complete the Fundamentals course and get certified. This helps them be better techs and helps the trade in general. Certified Fundamentals grads tend to be top tier techs who bring interesting questions and good problem solving insight to the forums. They are skilled techs and potentially valuable content contributors. This deal is retroactive meaning that if you’re already a certified graduate of the Fundamentals course, you are eligible for this deal. If you’re already a PA member and a certified Fundamentals grad, we can move you to the MST Alumnus deal. So how do you get started on this gravy train? Easy: just fill out this short form, we’ll review it and set up your MST Alumnus account here at Appliantology mo’scratchie (that’s Samurai-speak for “quickly”).   * Certified means that you meet all currently required quiz and exam score requirements for the course; see this page for details.
 

It's not too late to claim this tax deduction

2017 is quickly coming to an end, and the new year is just around the corner. This is your last chance to get in some tax deductible business expenses, and an enrollment in one of our enlightening and empowering appliance tech training courses at Master Samurai Tech is just the thing! 

Most of you reading this will be in either the 15% or 25% tax bracket. Training costs for your employment or business are tax deductible. If you claim your tuition as a deduction on your 1040, this is effectively like getting our top-notch, online appliance repair training at a 15 to 25% discount! 

If you have already enrolled this year, be sure to claim your tuition as a business expense. If you haven't yet enrolled, you can still claim this deduction on your 2017 taxes if you enroll by the end of the year. 

Why let the government take more of your money when you can spend it on empowering, knowledge-packed courses that are sure to level up your appliance repair business? 

From all of us here at Team Samurai, we wish you and your family a healthy and prosperous 2018!

Team Samurai
The Master Samurai Tech Academy

Samurai Appliance Repair Man

Samurai Appliance Repair Man

×

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.