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Don't Get Tricked By This Common Electric Dryer Heater Problem...


Let's take a look at a problem that can stump a lot of techs, especially ones who aren't as confident troubleshooting circuits. The scenario: a no heat complaint in an electric dryer. Let's pull up the schematic and take a look at the heater:

Screenshot_2026-01-30_at_11_51_56 PM-7.png

Pretty standard stuff -- that's a dual heater element, but that doesn't affect our troubleshooting too much.

As always for an electric dryer, the heater is a 240 VAC load. So it needs to get both L1 and L2 to function. L1 and L2 each have 120 VAC with respect to Neutral, but they have 240 VAC with respect to each other.

Here's the power supply for this circuit sketched out. The meter that's drawn in there should read 240 VAC, since you're reading the voltage drop across one of the heater coils.

Screenshot_2026-01-30_at_11_51_56 PM-2.png

Now, to our scenario: since you have no heat, you decide to check the voltage supply to the heater. You decide to check each leg one at a time, measuring it with respect to Neutral. Here's our first test, where we're intending to check L1 to Neutral...

Screenshot_2026-01-30_at_11_51_56 PM-8.png

...and you read 120 volts. Good! That's what you would expect. We're using the loading function on our meter, as you should almost always do when testing AC circuits.

Let's check the other side to Neutral!

Screenshot_2026-01-30_at_11_51_56 PM-9.png

This measurement also reads 120 VAC. That is also what you would expect! Again, in a 240 VAC circuit, you should have 120 VAC with respect to neutral on each side of the load.

So is this just an open heater? Well, let's check the voltage across the heater. If it's open, we would expect to see 240 VAC across it.

Screenshot_2026-01-30_at_11_51_56 PM-3.png

With this test, we get a reading of 0 VAC.

Huh? But I thought that if we're reading from L1 to L2, we should have 240 VAC? How could we have both legs of the power supply on either side of the heater, but no voltage difference between them?

Well, our question leads us to what must actually be the case: one of the legs of our 240 VAC power supply is missing. This makes sense of our previous findings -- when we measured from each side of the heater to Neutral, we were just measuring the same leg of the power supply to Neutral both times.

If you're having trouble visualizing that, let's imagine the problem is an open safety thermostat. In that case, you would simply have L1 on both sides of the heater, like so:

Screenshot_2026-01-30_at_11_51_56 PM-10.png

Okay, we're zeroing in on the problem! We just need to figure out how to identify which leg of the power supply is missing -- L1 or L2

The easy way to do this is by half-splitting the problem. That just means dividing the circuit in half somewhere. Let's do that by unplugging the bottom terminal of the heater, like so:

Screenshot_2026-01-30_at_11_51_56 PM-11.png

And now we just repeat our voltage measurements to Neutral.

Our measurement on the L1 side of the circuit (above the disconnection) reads 120 VAC.

Our measurement on the L2 side, however, reads 0 VAC.

That's different from last time! We have now identified that this no heat problem is caused by an open somewhere in the L2 side of the heater circuit. All that remains is to figure out which component has failed. Our prime suspects are the safety thermostat, hi-limit thermostat, and the centrifugal switch.

Normally at this point in your troubleshooting, there's nothing for it but to disassemble right down to each component and check across it with your meter to see if it's open. But to round out this troubleshooting odyssey, let me leave you with one more trick you could use to check components from the control board instead.

Because of the sensing line on YL3, we can actually read through the heater and the safety thermostat right from the control board, like so:

Screenshot_2026-01-30_at_11_51_56 PM-6.png

And there you have it -- enjoy never getting tricked by this 240 circuit head fake again!

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  • Like 9

11 Comments


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joshsappliance

Posted

I'm still confused because of you've removed the connector at the heater, why wouldn't we just text the components instead of through the board since they're all right there anyway?

  • Team Samurai
Son of Samurai

Posted

3 hours ago, joshsappliance said:

I'm still confused because of you've removed the connector at the heater, why wouldn't we just text the components instead of through the board since they're all right there anyway?

 

For those tests that I show right at the heater, I’m just showing what the tech who I based this article on did. That’s not necessarily the most efficient way to troubleshoot this problem, which is why I showed how to test from the board at the end.

  • Like 2
MisFixIt

Posted

It’s worth noting that the thermostats in L2 are in a closed position in standby mode (with no heat) and that the YL3 sensing line is receiving neutral from the control board though it’s not shown, which you can infer because the other side of the hi limit thermostat is L2.

One slightly confusing thing is, is the  centrifugal switch normally closed in standby mode making the L2 to neutral measurement possible? 

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Son of Samurai

Posted

13 minutes ago, MisFixIt said:

One slightly confusing thing is, is the  centrifugal switch normally closed in standby mode making the L2 to neutral measurement possible? 

The centrifugal switch in the heater’s circuit is normally open — so it would be open during standby. If you wanted to do any meaningful voltage testing at YL3, you would need to do it with the dryer running.

  • Like 2
MisFixIt

Posted

16 minutes ago, Son of Samurai said:

The centrifugal switch in the heater’s circuit is normally open — so it would be open during standby.

Ok. So if the centrifugal switch is open in Standby you must run the dryer to conduct meaningful electrical measurements where L2 is on the other side of the centrifugal switch. 

 

23 minutes ago, Son of Samurai said:

If you wanted to do any meaningful voltage testing at YL3, you would need to do it with the dryer running.

YL3 is a totally separate issue from the centrifugal switch. In your measurement above, you would not need to run the dryer to measure neutral from YL3 because you are measuring L1 to neutral, it never passes through the centrifugal switch. 

MisFixIt

Posted

I haven't checked Grok but ChatGPT disagrees that the centrifugal switch is typically open in standby. 

centrifugal switch ChatGPT.png

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Son of Samurai

Posted

40 minutes ago, MisFixIt said:

YL3 is a totally separate issue from the centrifugal switch. In your measurement above, you would not need to run the dryer to measure neutral from YL3 because you are measuring L1 to neutral, it never passes through the centrifugal switch. 

Ah, if you’re referring to the last image in the post, that’s actually a resistance measurement, not a voltage measurement. I’m not reading from L1 to Neutral — I’m just measuring the ohms between those two points.

In fact, YL3-3 is not at Neutral potential. If it were, you would have a dead short through the board from L2 to Neutral. Rather, the circuitry in the control board measures the voltage potential at YL3-3 relative to Neutral, just like you might with your meter. So that’s why I didn’t show making a voltage measurement using YL3-3 as the reference.

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Son of Samurai

Posted

7 minutes ago, MisFixIt said:

 

I haven't checked Grok but ChatGPT disagrees that the centrifugal switch is typically open in standby. 

 

Remember that there are two separate switches in a centrifugal switch. You have the switch in the start winding’s circuit, and the switch in the heater’s circuit. The switch in the start winding’s circuit is normally closed, and the one in the heater’s circuit is normally open. We’re looking at the heater circuit, so the normally open one is what’s of interest to us.

MisFixIt

Posted

57 minutes ago, Son of Samurai said:

Remember that there are two separate switches in a centrifugal switch.

This is news to me. The way it is taught in master samurai tech is that the motor has 2 switches not the centrifugal switch.  The centrifugal switch opens the closed start winding which kicks off or closes the open main winding. 

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Son of Samurai

Posted

2 hours ago, MisFixIt said:

This is news to me. The way it is taught in master samurai tech is that the motor has 2 switches not the centrifugal switch.  The centrifugal switch opens the closed start winding which kicks off or closes the open main winding. 

Glad we have the chance to clarify it, then! Both of the switches I've circled below are centrifugal switches. This two-switch configuration is pretty much universal in dryers — one switch for the motor windings, and the other for the heater circuit:

IMG_8408.jpeg

  • Like 1
MisFixIt

Posted

On 2/6/2026 at 9:48 AM, Son of Samurai said:

In fact, YL3-3 is not at Neutral potential.

Right, I see how I was wrong here because the hi limit thermostat is a switch not a load. 

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