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How to fix an LG front loading washer that won't complete final spin gives UE error

Samurai Appliance Repair Man

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The UE error code is an imbalance error. If you've recently moved the washer from one location to another, then you have to think about transport and new working location for the washer.

Transport: See this post ==> All about those elusive shipping bolts that come with LG front loading washers

New Location: Brother john63 catechizes us in his latest sermon. Let's listen:

<<<The tub does shake excessively at times>>>

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Inspect the STRUTS (similar to car shock absorbers).

Remove the rear access panel and with a bright flashlight---verify that all 3 STRUTS are still in their correct position.

When moving a front load washer without the SHIPPING BOLTS---there's a risk of one or more STRUT separating (it's a 2 piece design).

If a STRUT was found to be separated---it's very likely that the FRICTION PADS fell off and are missing. Simply reconnecting the STRUT without the FRICTION PADS will cause the same symptoms as NOT having a STRUT at all.

An LG washer that remains "stuck" on 9 minutes remaining is usually caused by an imbalance-condition (hence--the "UE" error).

If the STRUTS are fine---then the WOOD FLOOR is likely the culprit. Leveling the *front legs* during a SPIN RAMP-UP is the only way to *minimize* excessive shaking & annoying "stuck on 9 minutes/wet laundry" complaints.

Your washer was made in August 2007.

Beginning November 2008---all LG washers are designed for WOOD FLOOR use (anti-vibration components were added).

Depending on the condition/stoutness of the WOOD FLOOR---it may be impossible to remove excessive SPIN VIBRATION entirely.

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<<<it sounds like a pump is starting to run then I hear gurgling from the drain hose then the pump sound shuts off.>>>

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Normal.

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<<<Could the main board have been messed up with the water that was spraying allover left rear area of the internals?>>>

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No.

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<<<Most of the time it will sit at 9 minutes remaining with the tub slowly spinning one direction, stopping, then spinning slowly in the other direction then a UE error appears.>>>

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The MAIN BOARD is detecting excessive tub shake/wobble----and is attempting to re-distribute the laundry load in the tub before making another HIGH SPEED SPIN ATTEMPT. If the tub cannot be made to be stabilized on **ramp-up**---the MAIN BOARD will **abort** the fast-spin portion of the SPIN CYCLE. Eventually---the MAIN BOARD will default/time-out and end the cycle leaving laundry wet.

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<<<I will check the levelness of the unit>>>

**************

Once the washer has been leveled----put the LEVELING TOOL away. It will *never again* be needed for the washer (until the washer is moved again).

Leveling a washer is more for ***cosmetic reasons*** than for maintaining a smooth spin performance.

A front load washer that is slight lower on the left side (but all 4 legs of the washer are flat on the floor) will perform just as smoothly as a washer that is truly level.

A front load washer with the front of the washer slightly raised/higher on the front---will offer the same spin cycle smoothness as a washer that is dead level (as long as all of the legs are flat on the floor).

The cause of excessive vibration (delayed spin cycle) is from other factors such as WOOD FLOOR/disconnected STRUT/etc.

My gut feeling in your case is that---possibly one of the STRUTS came apart during shipping/handling.

Good luck!

Source: LG WM2487HWM won't complete final spin gives UE error