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    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   11/07/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
    • Son of Samurai

      [Webinar] Appliantology Workshop   11/09/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   

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Appliantology Newsletter: Front Load Washer Washouts

Samurai Appliance Repair Man

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Appliantology Newsletter
Front Load Washer Washouts
October 1, 2012
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Presents...
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The Wisdom of Master Samurai and Appliantologist, Miyamoto Mushashi
One thing I've learned after years of being an appliance repair Samurai is how to pick your battles. You don't want to engage in hand-to-appliance combat with an appliance that's not worth repairing, such as with a front loading washer with a failure in either the inner basket or outer drum.
An inner basket failure is a corroded or broken drum support spider assembly, like this one:
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See this page for examples and further explanation.
The most common outer tub failure is a bad drum bearing, but it can take other, more subtle forms.
"But, wise and besotted Samurai," you ask incredulously, "what is it about these particular failures that makes even you, a seasoned veteran of the Appliance Wars, slink away from these battles like a ninja in the night?"
Ahh, Grasshoppah, in the words of my venerable Master, Miyamoto Mushashi, "You must understand that there is more than one path to the top of the mountain [of Appliantology]."
The parts alone for these repairs can run well over $500 and can take several hours to repair, sometimes requiring a second man. And then there are other things that can fail in the washer at a later time: motors, motor control boards, door boots, etc. So I ask you, Grasshoppah, would you rather spend your precious time, blood, and money resurrecting a machine that has given up the will to live or would you rather spend about the same amount of money and far less time purchasing a new washing machine?
What appears to you as running away from a fight is in reality another path to the top of the mountain of Appliantology. And to get there, you must learn to, "Perceive that which cannot be seen with the eye," as my Master taught.
To help you "Perceive that which cannot be seen with the eye," I have assembled three videos from my various encounters with these types of catastrophic failures in front-load washers to help you discern the situation and make a wise decision. Watch and learn, Grasshoppah...
Diagnosing a Broken Drum Support Spider
In this first video, you'll hear the noise that a broken drum support spider makes at low RPMs. The customer called in with the complaint that the drum would bind while running, stalling the cycle and causing the control to flash an error code. Watch and learn the distinctive noise this particular failure makes:
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Diagnosing Bad Drum Bearings
Bad drum bearings in a front loading washer can manifest in a variety of ways. In this case, the customer called with the complaint that her Whirlpool Duet (Kenmore-labelled) washer was stopping during the cycle and, upon further questioning, also showing the F06 error code. The F06 error code is a tachometer error which, as it turns out in this case, was actually being caused by the drum bearings binding and interfering with the drum rotation. I could hear the bad drum bearings when I ran the washer in a spin cycle.
Bad bearings can make a variety of noises depending on exactly how they are failing; you could hear a roaring noise like a jet engine or a clanking noise like in this video. But they all have one thing in common: they originate from the back of the washer and manifest audibly during the spin cycle. Had she reported that the washer was making this noise during spin, I could have saved her a service call fee!
BTW, this particular washer is only 5 years old. Her daughter has the exact same washer, same age, and reports the same problem. An all-too common story with the Whirlpool Duet line of front loading washers.
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Diagnosing Outer Tub Failure
This video is a great illustration of why it's so important to properly identify cause and effect when troubleshooting. In this case, what the customer saw as the problem, a twisted door boot (or gasket), was actually an effect of an underlying, catastrophic cause: outer drum failure. You want to make sure you're fixing the actual cause and not the effect.
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Oh, Canada!
Finally, after years of travail and miles of paper work trails, we are now shipping parts to our cool neighbors in the Great White North! Same great prices, same awesome one-year, hassle-free return policy as we've always offered our customers here in the (once upon a time) Land of the Free! Come git you some using the Smart Parts Search Box at The Appliantology Academy:
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Wisdom from The Oz Man
Heed the wisdom of The Oz Man and don't let the beauty of this Autumn pass you by: get up off your duff, get outside and take a hike!
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Samurai Appliance Repair Man, www.Appliantology.org
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