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      Webinar Recordings Index Page   10/03/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length 1:09:09) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
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      Having laid some theoretical groundwork in the last webinar, we're going to focus on practical considerations in this one. That means quick n’ dirty techniques for diagnosing sealed system problem using strategically chosen and skillfully interpreted temperature measurements.  Review homework from the first session on 10-2-2017. Home refrigerator practical design and operating rules-of-thumb useful for troubleshooting Practical application exercises Troubleshooting scenario exercise Techniques for making system temperature measurements for determining superheat and subcooling Sealed system diagnosis homework assignment (to be reviewed in the next webinar in this series) If you attended the first webinar in this series, this is your payday! We’re going to apply that keen, penetrating insight you now possess into money- and time-saving shortcuts you can use to diagnose real-world refrigeration systems on service calls. See this calendar event for more details                   
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      [Webinar] Appliantology Workshop   10/22/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   

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Troubleshooting Clumping Ice in an Ice Maker Bucket and not Dispensing Properly

Samurai Appliance Repair Man

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If your refrigerator has an ice and water dispenser, one of the things that may happen is that the ice in the bucket stops coming out the chute when you push the ice lever in the dispenser. This problem can be a real head scratcher to track down and Brother DurhamAppliance offers some sagacious tips and tricks for whuppin' up on it:

Finding the reason for clumped ice in an ice maker bucket is not always an easy thing. If you are lucky, the issue may be apparent otherwise you have to look for certain clues and use process of elimination.

This is how I would tackle your problem, it may not be elegant but it works for me.

First I would see if there is any obvious signs of problems like incomplete ice cubes, frost build up around the door or ice maker chute. This would give me a clue that the problem may be related to outside air. If not frost, as in your case, I may only do a cursory glance at the ice chute door, gasket and sealing capability of the freezer door. I do this on all fridge calls anyway. More than likely there is no air leak if I don't see frost. I then quickly see if the freezer door closes okay and engages the light switch.

Since I did not see any frost, my main focus would be on the ice maker and water valve. There is hopefully a perceptible leak so then I would start a harvest cycle with the ice maker. Most of the time If no frost is present, I start a harvest cycle even before I check the door, gaskets etc as mentioned in the previous paragraph since it's just a cursory check and I can complete it before the water valve engages. Btw with regards to your question about starting a harvest cycle ...no... only the whirpool style ice maker requires jumping. Your ice maker is started one of two ways depending on the type. If it has a white paddle, turn the ice maker off for about 10 seconds, turn it back on and press the paddle in three times within 6 seconds. If it has the metal bail arm, lower the arm and grab about two or three of the ejector "fingers" and gently but firmly pull then to you in a clockwise rotation. After a few seconds of doing this, release them and the harvest cycle will start. BTW the "fingers' as you call them on this style, are not in an up or 2:30 position like the whirlpool modular style when at rest. Remember this distinction as pulling the whirlpool style ejector fingers may destroy the ice maker.

After a few minutes, the ice maker will energize the valve. Water will enter the fill tube and run into the ice maker receiving cup. I'll look closely for leaking. If the tube or cup is partially frozen, water may fall in to the bucket. If so, problem found ..clear the ice buildup. If not, I'll look under and around the ice maker to check for any perceptible leaks. If a leak is found, I have to determine if it is coming from a crack or is the ice maker simply over flowing with water. If the latter, it may be possible to adjust the water fill level through an adjustment on the icemaker. This adjustment, however, usually adds or subtracts only about one or two tablespoons of water at the most. If this adjustment doesn't stop the overfill situation then I have to replace the valve.

If I still haven't found the problem then we have the dreaded (*&@#$!) imperceptible leak. That leak only shows up during lunar eclipses, on the 31st day of February or when you are not looking. It could be the ice maker unnecessarily energizing the valve or the valve itself. There's several ways to handle this. Replace them both or one at a time. This depends on how much time/customer's money you want to spend.

If the ice maker is more than five years old or has peeling Teflon coating, I would replace it first as it needs to be replaced anyway and see what happens. If leak continues after a few days, then it's time for a new valve.

If the ice maker is relatively new, I would replace the valve first since it is generally less expensive. If I get them from repair clinic I can always return the part that did not fix the problem.

There is also a neat test that can be done on the valve to see if it is the problem. Remove all ice and water from the ice maker, remount it but do not connect it. no...simply turning it off aint good enough. Keep it disconnected (or disconnect the ice maker side of the valve). If, after a few days, there is water in the ice maker, then undoubtedly we have a leaky water valve.

Other things to consider, ice maker mold heater not turning off, very high/low water pressure at the spigot, water filter issues and an out of sync ice maker, Whew! I need to start charging more for this repair. I'm exhausted just pretending to do it and I am certain I missed a thing or two. Anyhow, by now I should have solved the problem and it's time for a brewski. But no, can't since I'm pretending to be at work! All I can do is quietly celebrate by putting another victory notch on my screw gun.

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Source: GE refrigerator not dispensing ice