Begin your journey to appliance repair mastery...

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
  • Announcements

    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   07/27/2017

      One of the benefits of your Professional Appliantologist membership is that you can attend the regular, live training webinars and you have access to the recordings as well. So if you can't make it to the live webinar, catch the recording at your convenience. The webinar recordings are conveniently listed for you on the Webinar Recordings Index Page.   

Samurai Appliance Repair Man's Blog

  • entries
    819
  • comments
    1,046
  • views
    2,421,737

Kitchenaid Dishwasher Runs about 10 minutes and then Stops: Service Bulletin

Samurai Appliance Repair Man

3,255 views

Bad model#, but:

Control-Board-W10380685-01505766.jpg

Customer Concern: Dishwasher stops approximately 10 minutes into the cycle, “cancel drains” and goes directly to standby mode (off).

Cause: Testing has determined that cycle stopping may result from a software error that can cause a false error code that cancels the cycle. Techs will see a 6-1 error code recorded in service diagnostics. This issue is very sporadic, and is affected by the location of the household and region of the country. Other conditions that may also cause this “cancel drain” cycle are: siphoning through the drain hose, severe sudsing, and debris in the sump.

Correction:

If the customer experiences a “cancel drain” issue, first check the following:

1. Make sure the dishwasher is installed according to installation instructions provided with the unit.

2. Check for water siphoning out through the drain hose. Ensure that the drain hose end termination point is above the water level in the tub. The drain loop attached to the side of the tub is not sufficient to prevent siphoning.

3. Check for severe sudsing or a malfunctioning Rinse Aid dispenser.

4. Check for locked rotor in wash pump.

5. Check for and remove debris in the bottom of the sump/chopper area.

6. Check for water supply and proper water level in the dishwasher.

7. If all the above checks are OK, then the control will need to be replaced with one that has the upgraded software designed to handle any additional power variation.

Verify new board is Control Board W10380685, the upgraded part.

Source: kitchenaid dishwasher KUDS301X runs only for 10 minutes then stops

  • Like 1