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    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   11/07/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
    • Son of Samurai

      [Webinar] Appliantology Workshop   11/09/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   

Samurai Appliance Repair Man's Blog

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How to install the upper rack stops and rack rollers in a Whirlpool-KitchenAid dishwasher

Samurai Appliance Repair Man

2,677 views

Both the upper rack stop and roller assembly in the Whirpool-KitchenAid dishwashers are amazingly simple to install... IF you know the trick. Ain't that the way it always is in appliance repair: it's all a cake-walk IF you know what you're doing. And that's a big fat IF.

Problem is that most people don't know what they don't know but they THINK they know it all. Case in pernt:

Had a customer call me yesterday (Saturday) because the upper rack in their dishwasher came out. They insisted that I come right out. I told them that upper racks in dishwashers don't just come out on their own; great pains are taken during the design and manufacturing process precisely to ensure that this doesn't happen. Can you say, "class action lawsuit?"

I advised my customer that something had broken in the upper rack assembly to cause this unhappy condition, typically the rack stop or the rack rollers in the Whirlpool-Kitchenaid designs, and there was no reason for me to come out right away because I didn't have the needed parts but could order them and come out early next week. They insisted that I come right out because they KNEW nothing was broken.

So, in an effort to provide good service and giving the benefit of the doubt, I agreed to go out told them that they would be charged extra if it turned out that a part was needed that I didn't have (but knew would be needed).

And what did I find? Low and behold but the upper rack roller was had broken clean off!

They were appropriately contrite and embarrassed, paid for my service call fee for that day and will also pay full price for the repair when I return early next week with the needed rack roller.

Here's the part link to the upper rack rollers and how to replace them: http://click.linksynergy.com/fs-bin/click?id=uScxPlJWEIw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fwhirlpool-wheel-adjustable-mount-8268743-ap3043711.html

And here's the part link to the upper rack stop, incase you need that instead: http://click.linksynergy.com/fs-bin/click?id=uScxPlJWEIw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fwhirlpool-stop-8565925-ap3886370.html