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Do the Evaporators in Whirlpool Dual Evaporator Refrigerators have Leak Problems?

Samurai Appliance Repair Man

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We're starting to hear lots of reports of frequent instances of leaking evaporators in the newer Whirlpool dual evaporator refrigerators. Brother PDuff brings this Whirlpool Service Pointer to our attention:

There's something going on with these dual evap units, and Whirlpool is aware of it. Per Service Pointer W10666205A dtd March 2014:

Symptoms:

Slow Ice/No Ice

Warmer than normal freezer temperature

Long/Constant run time

Partial frost pattern on the freezer evaporator

discoloration or deterioration of the refrigerator evaporator housing

Note: The first symptom a customer notices is usually a decrease in ice production followed by a noticeable temperature increase in freezer and longer than normal cooling cycles.

Correction:

1. Verify the above symptoms with customer.

2. Check and record freezer, refrigerator and ice box temperatures.

3. Run tech sheet diagnostic test #4 (Compressor/Condenser fan/Evaporator fan) and #56 (I/M error codes) and record the results. Call the Techline (Authorized Servicers Only) from the customers home for further instructions.

Affected Serial Numbers: K217XXX - K335XXX

And Brother CubbieBear84 reports this:

We have scraped 3 of these fridges already. I've heard there's holes in the evap. Tech-line will record all the data and if it fits within their set criteria they give a concession number and send a new one.

Something to keep in mind if you're called out on one of these with a warm compartment complaint.

Source: model WRF989SDAF00 whirlpool frig.



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I've installed 2 fresh food evaps since Friday. We will see how it goes. The new ones did have a black coating.

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