From the blog "Samurai Appliance Repair Man's Blog"

Great turn out for this webinar-- had over 30 people on! That means there are lots of techs who recognize the need for help with these skills. This is good because they can be easily learned by anyone who wants to learn them! This webinar lays out a road map for you to declare your independence from tech lines. Professional Appliantologist members may watch the webinar recording here: Appliance Service Call Structure and Troubleshooting Strategies Master Samurai Tech Academy students may watch here: Click here to go to the webinar! Mr. Appliance® Academy Bundle 1 students may watch here: Appliance Service Call Structure and Troubleshooting Strategies   This recording has also been added to the ever-growing Webinar Recordings Index Page.