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    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   11/07/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
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      [Webinar] Appliantology Workshop   11/09/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   

Samurai Appliance Repair Man's Blog

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Appliance Tech Certification: What does it mean? And who cares?

Samurai Appliance Repair Man

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I get asked frequently about technician certification and there’s a lot of misunderstanding and confusion out there in the tech community about it. So I wanted to offer some thoughts that may help you think more clearly and realistically about this topic.

The number one question you should ask yourself about any certification is, “What does it mean?” 

Does it mean that someone simply paid a fee to take and pass a test? If so, is the person certified in this way a better technician as a result? No, all this type of certification says is, “We certify that this person was good at taking our test.” 

The other meaning of certification is that a person has completed a structured and specialized course of study and instruction and has demonstrated high comprehension of the information throughout the training course(s). This is the meaning of certification as traditionally used by colleges, professions, other skilled trades, and at the Master Samurai Tech Academy

Merely taking and passing an exam has no possibility of producing a competent technician. It may vouch for a tech’s prior experience and training but, without knowing what the exam is actually testing for, you don’t know what exactly is being validated. 

On the other hand, successfully completing a detailed training course taught by industry-recognized experts is a proven method of producing skilled technicians. 

Specific appliance technician certifications of various kinds have zero consumer recognition. Customers may like to know, in a general sense, that you are certified (by someone) but they have no knowledge of or interest in the specific certification and what it really means. 

You know who is interested in the single exam-type certification? Let's be honest: it's techs trying to impress each other. This goes right to the next question you should ask yourself about appliance tech certification... 

“Who cares?” 

Are you wanting certification so you can have initials after your name and a patch on your uniform, thinking this will impress customers? Here’s a newsflash: customers don’t give a rip about initials after your name and a patch on your uniform. 

You know what customers do care about? You getting it fixed right the first time without swapping parts like a monkey and hoping to get lucky. 

Or are you wanting certification as a testament to your real acquisition and mastery of technical and troubleshooting skills? Who cares about this? I'll tell you...

  1. Any employer would care about this in their technicians and prospective hires.
  2. Owner/operators whose livelihood depends on successful repairs would care about this type of certification. 

The last question you need to ask yourself is “What do YOU want out of certification?” 

Do you want to sport initials after your name and a patch on your shirt to impress your friends and yourself? Or do you really want to be able to troubleshoot and repair appliance problems that other techs have tried and failed to fix? 

Do you want to be the guy with initials after his name but can’t fix the tricky problems any better than the guy without initials?  Or do you want to be the go-to tech who can think through problems and that other techs seek out for help?

I’ve offered you some of my thoughts on this issue of certification to hopefully help you think clearly about what it is and what it is not. I hope that this will help you make a decision about certification that’s consistent with your career goals. Let me know what you think.



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AlboGator

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Current state of "certifications"

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