Samsung Refrigerator Service Bulletin: Air leaking into the Ice Room

Product:
Refrigerators
Bulletin Date:
08/18/2014
Bulletin Number
ASC20140818002
Models:
RF23HCEDBBC/AA RF28HFEDTBC/AA RF28HFEDTSR/AA RF28HFEDTWW/AA RF28HFPDBSR/AA RF30HBEDBSR/AA RF30HDEDTSR/AA
RF31FMEDBBC/AA RF31FMEDBSR/AA RF31FMEDBWW/AA RF31FMESBSR/AA RF323TEDBBC/AA RF323TEDBSR/AA RF323TEDBWW/AA
RF32FMQDBSR/AA RF32FMQDBXW/AA RF34H9950S4/AA RF34H9960S4/AA RF23HCEDBSR/AA RF23HCEDBWW/AA RF24FSEDBSR/AA
RF263BEAEBC/AA RF263BEAESP/AA RF263BEAESR/AA RF263BEAEWW/AA RF263TEAEBC/AA RF263TEAESP/AA RF263TEAESR/AA
RF263TEAEWW/AA RF28HDEDBSR/AA RF28HDEDTSR/AA RF28HFEDBBC/AA RF28HFEDBSR/AA RF28HFEDBWW/AA

SUBJECT: Air leaking into the Ice Room from a gap between the wall and the ice room floor. (Direct Contact Ice Makers only)
Symptom: Frozen water on ice room floor, ice on bottom of ice maker, water dripping into the fresh food section.

Factory Solution: All new production units now undergo an improved inspection to identify and correct the gap. The new process has been in effect since March, 2014.
Field Repair: Apply a bead of RTV Epoxy to the gap to improve the seal between the ice room and the wall.