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Showing results for tags 'customer relations'.
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Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals. Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/
The Samurai and Mrs. Samurai talk about the Biz of appliance repair and other topics: Customer relations and strategic market targeting Culture of dumbass among some techs Free Appliance repair expos like in the HVAC industry Upcoming Appliantology Peer Group web meeting