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Samurai Appliance Repair Man posted a blog entry in Samurai Appliance Repair Man's BlogYou guys have heard me say in webinars and elsewhere that we are going through a paradigm shift in the appliance repair trade. Gone are the days of Buttcrack Bubba. Parts Changing Monkeys are already obsolete and everywhere going out of business-- and good riddance! At the same time, techs who keep learning the new technologies being incorporated into appliances are thriving and have growing businesses. Appliance techs today have nothing substantive in common with trades thought to be "related"-- home handymen, plumbers, electricians, or HVAC mechanics. The days are now here where we have more in common with computer technicians. You've heard me talk about how troubleshooting today's computer-controlled appliances is no different from troubleshooting any computer, including your desktop computer-- the troubleshooting process is identical. Now we're kickin' it up a notch as the Internet of Things (IoT) becomes a reality. The IoT refers to the interconnectedness of formerly discreet machines and devices, such as appliances. All the manufacturers are coming out with wifi-enabled appliances. IoT is not a kitschy marketing fad to sell more appliances. This is an extension of the same pattern we've seen over and over again with appliances- the manufacturers are simply adopting a firmly-established technology trend which will only become more prevalent as the new models come out. The response of too many appliance servicers is to whine and complain about electronics in appliances. Word: Get over it. Adapt or die. The days are soon approaching where a common service call will involve troubleshooting network and wifi connectivity problems with appliances. Are you ready and willing to add computer networking and communications to your repertoire of technical skills? I think the Pareto principle (the 80-20 rule) applies here as it does to so many other things in life: 80% of current techs will either be late to the ball or fail to adapt altogether while the top 20% in the trade will continue to stay ahead of the curve (that's the statistical bell curve, to which the Pareto Principle refers) and will prosper. Which group will you be in? We have guys here at Appliantology who don't know how to search, don't check their email inboxes (even after they've sent me an email to which I've replied), don't know what a link is, can't figure out how to log in, can't even get a model number right... where will these guys be in 5 years? Where will you be? Infographic Source: http://www.pennywell.ie/
I know from comments on my previous blog post on The Future of Appliance Repair: a Profession or an "Idiocracy"? that many appliance techs are bemoaning the increasing computerization of appliances. For most of these techs, it's because they have no idea how to troubleshoot them and so feel threatened. Many are even thinking, wishfully but incorrectly, that the increasing use of electronics in appliances is just a fad and will go away. Nyet, tovarish! Computers in appliances are not only here to stay, they're evolving and, for many techs, getting "scarier." Rather than complain about them and wax nostalgic for the "good ol' days," smart techs are learning the skills they need to stay current and successfully repair them, zooming ahead of their competition and reaping the benefits of increased income. The infographic below gives a nice summary of where appliance technology is today and where it's going in the very near future. If you need the mental tools to effectively compete in the appliance repair market of today and tomorrow, learn these skills cost-effectively and conveniently in our online training courses at the Master Samurai Tech Academy. Learn more, earn more! Cool infographic courtesy of HalfPrice.com.au http://www.halfprice.com.au/products/roller-shutters/