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Kitchenaid Agitator spins one way(KAWE755VALO)

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Kitchenaid (Model number KAWE755VALO) agitator will only spin in one direction during the wash and rinse  cycle and is making a loud noise.  Sounds sort of like RUMMMP.  Since it is only spinning in one direction the clothes also get wrapped up around the agitator real bad.  Im afraid its the transmission but I'm hoping its something much simpler. 

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Need appliance parts? Call 877-803-7957 now!

If the whole agitator is spinning one direction the tranny is broken, this transmission has a 5 year warranty.

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