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bciman

ge ice dispenser doesn't work

5 posts in this topic

I have a 2-3 yr old GE GSS25LGMB  side by side fridge whose ice dispenser stopped working.  The control panel in the door seems to work, as it will dispense water OK and it will active the dispenser chute when cube or crushed is pressed, so I don't think the door panel or the hinge wiring is the problem (I hope).  When I open the door, take out the ice tray, which is full, so the icemaker is working fine, and hold in the door closed switch/sensor on the lefthand side of the freezer, and then press the cube button, a solenoid activates to the left of the auger drive forks, but the auger drive forks themselves do not turn.  Also, if I try to turn the fork by hand, it will not move, but I have not really forced it...it just seems immobile.  Also, other than the solenoid activation at onset, there is no noise other than the freezer fan.  Is the motor gone?  Is there a fuse somewhere?  Or is it some mysterious combo of faults on one or more control boards.  How does one check and isolate?  I have a DVM and other tools.

Any trouble shooting suggestions and diagrams would be much appreciated.

 

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Need appliance parts? Call 877-803-7957 now!

    You can start by pulling and de-icing the auger motor with a hair dryer.  In some chronic cases where the auger motor freezes more than once I've been known to put a zip lock bag around the motor after blow drying it bone dry.  Just push the shaft and motor terminals through the bag and reinstall it.  I save the bag for chronic cases cause I'm sure the bag isn't UL approved.

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OK, that sounds like a plan.  Can you send me an exploded diagram of the back of the freezer compartment so I have an idea on how to disassemble the thing (or point me to a URL that has it)?

Thanks.

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     Your model number does not compute.  You'll have to use the force.  Pull the ice bin Assembly and empty the shelf below it.  Now look where the fork is. You'll see two or three screws around the outsides holding the panel in place. remove them. don't remove any of the darker colored screws toward the middle.  As you take  off the last screw grab the assembly by the fork.  Be ready.  It's kinda heavy for its size.  Set it on the shelf below.  It will still be connected to the fridge by its wiring harness.

     Let the force and your eyes be your guide on how to remove the wiring harness.  I remove the fork by sticking my 10 inch adjustable wrench in it sideways and turning it to the right.   The rest should be a piece of cake.

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Defrosting the motor was the bomb.:D  Many thanks for the help.....I never would have guessed that a motor installed in the open in the freezer would be suceptable to frostbite!!  Just to avoid doing this again I bagged it, so we shall see.

Thanks again, your connection to the force has proved invaluable;  you are a true Jedi Knight.

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