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domestic goddess

Kenmore Refrigerator leaking inside

21 posts in this topic

I have a Kenmore refrigerator - model 363.9762811 and it is dripping water inside the refrigerator, back by the temperature control box, specifically right under the freezer control knob. I pulled the fridge out to check the tube drain on the back, which did not appear to be blocked or clogged. All other functions appear to be working fine. Surely it must be a simple fix (hope hope hope) but I'm just not sure how to go about it - thanks for your help :huh:

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Need appliance parts? Call 877-803-7957 now!

This is a G.E. frig. with the Kenmore name on it.  Perhaps your defrost drain is stopped up either in the freezer drain trough or further along is the drain system.  Start by removing everything in the freezer and removing the panel that covers the evaperator coil to see if the drain trough under the coil is blocked with ice, if it is clear the ice and make sure the drain is clear to the pan under the box by running hot water  with bleach thru the line. It could also be blocked in the area in the food compartment right under the freezer area, where the drain line drains into. This gets clogged with gunk as well.

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Thanks so much for your help.......I took everything out of the freezer, removed the panel etc etc and couldn't see any ice in the drain trough but flushed it with the hot water and bleach for good measure - which immediately flooded into the refrigerator :headbang: so I proceeded into the fridge. I removed the contol box but was unable to access the drain line to attempt to clear it. It's below the freezer compartment, but above the food compartment!?! Please forgive my oh-so-evident refrigerator ignorance, but how do I access that line drain? Thanks for your continued help! :drowning:

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It's up top, inside the beer compartment, item 226.

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Oooooooh, Aaaaaaaaah, schematics!!!!! Very helpful - at least now I see what part I'm after. Soooooooo, to get to it (I'm looking at my fridge) do I have to take out the bottom of the freezer eg parts # 606, 604, 603 and does it require removing the freezer door to do that? Or do I have to remove the kegger again to get back to the control box(item 306)?!!! I remain in humble awe of your expertise!!!!

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No, much simplier then that, just remove the control knobs and remove the cover ref#306.

Then you will have direct access to part ref#226, which will just pull straight out. You will probably find it plugged with some nasty gukus mold substance, very common to find on this style of Whirlpool refrig.

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OK, I MUST be doing something really wrong - I pulled of the control knobs and the cover (306 ) but the top of the fridge (508 or 608 hard to tell from the small print) is just about flush with the back of the fridge - there is only maybe a 1/2inch gap that is sealed with some black foam. There is no direct access to 226.- what am I missing??!!! Thank you for your continued patience:?

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Sorry about that ignore my last advice, I missed the info that this was a Kenmore built by G.E., from the picture I was assuming Whirlpool built.

You are correct, the bottom pan that seperates the freezer and refrig section is part ref#608.

There's a good chance that something has blocked the drain then from the water not going done the plugged drain the styrofoam divider block may very well be saturated with frozen water.

You will have to remove the back panel of the freezer again. Then you will have to remove the doors and the center divider strip to pull out the freezer/refrig divider to get to the defrost drain cup.

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Somehow I knew it wasn't going to be that simple!!! But, under your excellent tutelege and armed with my drill and star driver I was successful in my quest to get to the drain - #226. I am way more intimately familiar with my refrigerator than I ever dreamed or desired! When at last I pulled out the drain piece, I was in for a surprise - it was not that gunky - not enough to warrant the leak. I was in one way happy because I was afraid of being so disgusted and wretching at the sight I made sure I had not eaten for hours before - but yet I realize that means that I have not fixed my problem. I tried pouring some water down the drain to see - it took a little before it backed up and started overflowing the drain cup. So, it appears to be blocked just below the drain - (will this madness ever stop?!) is there anyway to access that and clear it? I am determined now - Thanks so much!!! :samurai:

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:rocker::pint:

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Don't fail me now - it's almost fixed!!!! According to the schematics, the drain continues out the back of the fridge - 315 and 314 - can I just pull that off and clean it and/or is there a trick to that? Thanks again!

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I have a Kenmore also. About three years old. 18cubic foot.

I had the same problem. Except it was leaking into the main compartment right where the drain pan (topside main compartment) and the cold air intake window from freezer...right where they separate. I had to take the lightbulb/cold air window/drainpan compartment off. The problem was that the plastic molding had separated a little from the white foam form that directs the cold air into the main compartment. Water from the drain pan input was able to leak down into that separation. The solution was to take plastic tape and seal the separation.

I don't know if this will help in your case but for future references it may be good information.

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Appreciate the input, Paul. I don't think that's my problem - but good to know! Thanks for your response!

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OK, well, just in case someone else out there has the same dilema, there is a solution! The goddess has conquered the mongol hordes of dripping water and defeated the discouragement of lack of ability, experience and expertise!!! No one was responding - but being one not easily daunted, I decided to tackle it on my own. (Hoping I wouldn't make it worse!!!) As it turns out, on the back of the fridge there is an "S" shaped part above the long straight drain line - looking similar to the pipe under the sink on a smaller scale. I gently removed the long drain line from this part and discovered that if I turned this part a quarter turn, it came out quite easily. This part was the culprit! It was totally clogged! This was remedied in short work, reinstalled and I now have a drip free refrigerator!!!! WooooWhoooo! Hope this saga helps others - even if just to show that it can be done by even the most appliance challenged among us!

:party:

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Hi, I would like to reactivate this thread.

     It seems I may have the same problem with my GE refrigerator. How do you access the S tube. From inside the fridge? did you have to remove the metal box which cover the electrical wires?

Thanks

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Hello fellow fridge fixer -

The S tube is located on the back of the fridge - VERY easy access - if yours is like mine you don't even need a screwdriver - just gently disengage it from thetop of the long drain tube, turn a quarter turn or so and it should slide right out.  Try that first - hopefully that is the problem, even if it isn't it could always use a cleanning out anyway. Hope it will save you the hours of struggle and strife I went through!!

:samurai:

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I love it-- grasshoppers helping grasshoppers. That's the synergy of the forum. Nice work! :therethere:

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Holy Saki Samuri Man!

Maybe you hear this all the time but it will be therapuetic to relay my story..

Short form:

Google, You and this Forum are FAR FAR Superior than GE Answer Line Support! (Their answer was of course: 'Call Service')

Long story:

My refrig is a early 90's GE top mounted freezer model and water has been collecting under the veggie bins for the past few months. We sopped up the water for a while attributing the problem to the high humidity summer we were experiencing. But the problem did not stop. So we dried the puddle and shut off the ice maker to see if that was the source, only to find the kids kept turning it back on... Finally we were successful in finding the maker was not the problem and turned off the water to it as a just in case. Still no joy. I had already suspected some sort of defrost problem but my owners manuals (which I save and actually reference now and then)  had absolutely nothing refering to the defrost system in them.

So I call the GE Answer line.. after mistepping in the phone maze once the agent transfered me directly to where I need to get to. Meanwhile I find a support faq at GEAppliance.com and find  my symptom and  problem  'Clogged Defrost Drain' with the following notation:

Most top freezer models require some disassembly to access the defrost drain tube. We recommend that you contact service. If you would like to schedule a service appointment, please contact GE Consumer Service..

Well now at least I knew what to ask the agent at the help desk. A polite rep answered and looked into 'How can I get at my drain tube' and came up with the same answer. Ugh. He claimed he had no schematic showing the part either ugh ugh.

As was about to call my local service guy when I thought to try google and found this thread. I pulled the box away from the wall andd Voila! There the tube and elbow '315'ish were. Fantastic. I separated the tube blew into it and dislodged who-knows what :yikes:

I was about to put it back together and figured I'd check the elbow and took out after removing the 2 stainless screws. This is when things got really ugly :poison::yikes: 'cause now I could see what was there.  Not pretty and I have not the foggiest how that <stuff> could have circulated thru my freezer!

I can only take solice in the fact that this is the first time I have had to clean it in the 15yrs I had it.

Thanks for this tremendous resource. I will be back.

Please accept a virtual 'Asahi', 'Kirin' or both as a small token of my appreciation!

Dan

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Hi,

I finally got myGE Frig fixed!

I have tried myself all the solutions suggested here on this site (thanks you so much everyone!!) but to no avail....

Finally, the repairman came. He had to completely remove the back and the front part of the freezer. That means removing the frig and freezer door. Then removing all the parts that cover the inside of the freezer. Finally it turned out that the water cone collector of the defrost system was displaced !!!(How the hell it get displaced is a mystery).  He put back in place and taped it!

No more water leaking. My wife stop bothering about buying a new frig.

Cost me ~CAN$120

Thanks again everyone.

Great site:D

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 Hi,

I seem to have a similar problem with my GE TFX27PRXB, small/slow dripping by the control area in the back of the fridge which causes icing/frost and icing on sides of fridge and bottom (area on top, back, inside fridge where controls are is covered with ice; freezer seems OK, except colder than expected).  Tried cleaning and drying and lowering settings in fridge and freezer (ice cream was rock solid and vegs were frozen) to no avail.  Today I had the service man come and he opened the doors a couple of times, looked inside and told me $235 "needs a new timer".....seemed high to me and I decided to try google (wish I had done it before the service charge!).  Now, I read here that 'similar' problem was solved differently...????

Before I start changing parts and/or doing something wrong, can I get some advice?

Thank you in advance

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Hi

I saw your post on this thread about the leaking GE fridge.  I think I need to get at the drain cup inside the temperature control box--how do you get the dang thing off?  It has a funky screw/bolt thing on one side.  I know if I can get in there, I won't have to pay those repair pirates a fortune to fix something so simple.....Help, anyone, please!!!:shock:

My model is the tbx21maxfrww (top freezer)

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