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      Webinar Recordings Index Page   03/02/2018

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) Appliantology Peer Group web meeting, Feb 25, 2018 (Length: 1:47:30) Appliantology March 2018 Peer Group Meeting (Length: 1:59:58) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
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      [Webinar] Appliantology Peer Group   04/24/2018

      Bring something you'd like to share with your brethren in the craft: it could be photos, a tech tip, new insights gleaned from recent training -- anything having to do with the business or technical sides of the appliance repair trade. If you've got something to show, we'll let you share your screen and give you the opportunity to teach us all something new. And of course, Team Samurai will be there to answer any questions you might have about how to use Appliantology.  

GE GSS25KGPEWW Refrigerator Service Manual request

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I've had the water dispenser freeze up a few times in the past (inherited fridge), but this time it has lasted for 5 days.  I tried reducing the freezer, and refrigerator, thermo a bit, rearranged the freezer to open up some space around the area of the door where the tube is located.  Nothing.

I get the click and hum when the despenser is activated; ice maker works, and ice/crushed ice come out fine.  All symptoms point to frozen dispenser tube.

I'm thinking about opening up the door, cleaning out the tube (we have very hard water, so I suspect the tube could be a bit obstructed, making the freeze up more frequent), and trying to insulate the tube better.

A service manual and/or schematic would help a bunch.


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Need appliance parts? Call 877-803-7957 now!


Pegi wrote:

GE Consumer & Industrial

Service Bulletin







Moisture migration into door foam may cause dispenser tube to freeze, resulting in no water dispensed.


All metal liner SxS production built January 2003 through January 2007 (serial numbers AF through AM):



Install service kit WR49X10173, dispenser heater


hvacdrd wrote:

A common problem with these GE units. Come and get the Dispenser Heater Kit GE came up with to solve a poor design. I didn't think this would work but used it on my 4 year old GSL25 unit that was froze up for 2 months (and I fix stuff all day for other people) - mine was thawed out in less than 6 hours and works like a charm.

It would be worth a call to GE to see if they will send one out for free. GE p/n WR49X10173

Also check out this post and a picture of the heater. It is the foil tape piece.


click on picture


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Thank you for the reply!

OK, I contacted GE about getting the service kit. They gave me the run around for a while, transferring me to different people; everyone feigned ignorance about the problem. Finally, I got a hold of someone that put me on hold, came back and again said that no one knew anything about the problem.

I finally read them the text of the Service Bulletin shown above. Whoa! Suddenly, they are taking down my name and address and sending the part to me.

I will wait until the part arrives and I have it installed, then I will check back here with the outcome.

Thanks RegUS_PatOff and Pegi.

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OK My free part arrived. Yes, FREE! :bananadance:

However, while it includes instructions on how to splice it into the wiring, there aren't any instructions on how to remove the board and cradle assembly.

Does anyone have instruction on how to do this, or the service manual for this refrigerator?


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31-9072 link PM'd

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With the service manual, I was able to get the panel apart, thouroughly clean everything inside (there was some nasty stuff in there), and install the FREE heater kit GE sent.

In less than 3 hours, the purified waters were again flowing.

A big thanks to RegUS_PatOff and Pegi!  Plus a sumo sized arigato to our Fermented Grand Master of Appliantology for having these wonderful forums!

A donation to your Flavorite Charity will be forthcoming.

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