Isn’t it time to know what you don’t know?

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
  • Announcements

    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   11/07/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
    • Son of Samurai

      [Webinar] Appliantology Workshop   11/09/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   
sbdivemaster

GE GSS25KGPEWW Refrigerator Service Manual request

Recommended Posts

sbdivemaster

I've had the water dispenser freeze up a few times in the past (inherited fridge), but this time it has lasted for 5 days.  I tried reducing the freezer, and refrigerator, thermo a bit, rearranged the freezer to open up some space around the area of the door where the tube is located.  Nothing.

I get the click and hum when the despenser is activated; ice maker works, and ice/crushed ice come out fine.  All symptoms point to frozen dispenser tube.

I'm thinking about opening up the door, cleaning out the tube (we have very hard water, so I suspect the tube could be a bit obstructed, making the freeze up more frequent), and trying to insulate the tube better.

A service manual and/or schematic would help a bunch.

Arigato.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

RegUS_PatOff

Pegi wrote:

GE Consumer & Industrial

Service Bulletin

OCTOBER 2007

REFRIGERATORS REF 10-07

METAL LINER SIDE-BY-SIDE MODELS

BUILT JANUARY 2003 THROUGH

JANUARY 2007 (AF-AM MODELS)

WATER LINE FREEZING

Moisture migration into door foam may cause dispenser tube to freeze, resulting in no water dispensed.

MODELS AFFECTED

All metal liner SxS production built January 2003 through January 2007 (serial numbers AF through AM):

Models BSS, DSS, ESH, GSH, GSS, GST, HSS, SSS

REPAIR/RESOLUTION

Install service kit WR49X10173, dispenser heater

ge-serial-number-decoder.jpg

hvacdrd wrote:

A common problem with these GE units. Come and get the Dispenser Heater Kit GE came up with to solve a poor design. I didn't think this would work but used it on my 4 year old GSL25 unit that was froze up for 2 months (and I fix stuff all day for other people) - mine was thawed out in less than 6 hours and works like a charm.

It would be worth a call to GE to see if they will send one out for free. GE p/n WR49X10173

Also check out this post and a picture of the heater. It is the foil tape piece.

attachment.php?id=2731

click on picture

00377407.jpg

Share this post


Link to post
Share on other sites
sbdivemaster

Thank you for the reply!

OK, I contacted GE about getting the service kit. They gave me the run around for a while, transferring me to different people; everyone feigned ignorance about the problem. Finally, I got a hold of someone that put me on hold, came back and again said that no one knew anything about the problem.

I finally read them the text of the Service Bulletin shown above. Whoa! Suddenly, they are taking down my name and address and sending the part to me.

I will wait until the part arrives and I have it installed, then I will check back here with the outcome.

Thanks RegUS_PatOff and Pegi.

Share this post


Link to post
Share on other sites
sbdivemaster

OK My free part arrived. Yes, FREE! :bananadance:

However, while it includes instructions on how to splice it into the wiring, there aren't any instructions on how to remove the board and cradle assembly.

Does anyone have instruction on how to do this, or the service manual for this refrigerator?

Thanks.

Share this post


Link to post
Share on other sites
RegUS_PatOff

31-9072 link PM'd

Share this post


Link to post
Share on other sites
sbdivemaster

IT WORKED!!

:party:

With the service manual, I was able to get the panel apart, thouroughly clean everything inside (there was some nasty stuff in there), and install the FREE heater kit GE sent.

In less than 3 hours, the purified waters were again flowing.

A big thanks to RegUS_PatOff and Pegi!  Plus a sumo sized arigato to our Fermented Grand Master of Appliantology for having these wonderful forums!

A donation to your Flavorite Charity will be forthcoming.

  • Like 1

Share this post


Link to post
Share on other sites