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No Power: Kenmore Washer 49032 Front Load

12 posts in this topic

My 2011 Kenmore front loading washer (model #49032) will not power on. There is power to the outlet. It was purchased two days ago. It washed three loads of clothes and then stopped working. No power, no lights, no response. Any suggestions would be greatly appreciated.

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Need appliance parts? Call 877-803-7957 now!

An LG-built washer (model number can be found when opening the door).

Possibly a failed MAIN BOARD and/or ELECTRICAL NOISE FILTER.

Usually caused by power outage/surge.

Other possibillity (though unlikely)---loose plug connection at the MAIN BOARD.

If the washer is less than 1 year old---covered under warranty.

Contact Sears for an authorized servicer---but do NOT divulge any information or mention of power outages/spikes/etc (if any occurred).

NOTE: If your home is "off-grid"---may need a LINE CONDITIONER to prevent Main Board damage.

Edited by john63

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Thank you. There was no power surge I was aware of, and no other appliance indicates this. However, if there was a surge, or something else, how do I test to see if the main board is faulty/damaged?

Also, the model number is 4903, not 49032.

Many thanks.

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You are correct. The correct model number is 402-4903. However, the full model number on the back of the machine is 402-49032012. It is tricky for a newbie to interpret the actual model number from the printed model number from the model number on the receipt. I need a model number decoder ring.

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If you read the commandments, you will know not to look at any papers for the model number - the one that you fetched from the back of the machine sounds right - seems to come up as a Samsung built machine

. It was purchased two days ago.

I would be calling for Warranty repair

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The problem with your washer could be similar to the one I encountered on this recent service call ==>

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... model number on the back of the machine is 402-49032012.

... I need a model number decoder ring.

1) 402 = Kenmore built by Samsung

2) Model Number Decoder Ring

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<<<seems to come up as a Samsung built machine>>>

*******************

Wow---never saw one of those Kenmores yet :)

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Sears in Canada has had Samsung building their Kenmores for a couple of years now, also many LG models up until awhile ago

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Hmmm---that's interesting.

I read a business news article some time ago---maybe 2 years ago---that Sears & LG had signed an agreement to sell LG appliances under/with the Kenmore label.

Apparently things are so fluid/chaotic at Kmart/Sears that this agreement may have been altered.

A rumor is circulating that LG may be expressing an interest in purchasing the Kenmore brand.

A snippet from another article...

<<<Another expert, Jack Hendler, president of Net Worth Solutions, said he believes “it will be necessary” for Sears to sell its most valuable brands — Kenmore, Craftsman, DieHard and Lands‚ End — after many years of speculation about such a move. Sears Holdings has already started licensing certain items from the DieHard and Craftsman lines to rivals‚ stores.

“Each of the brands has value unto itself,” Hendler said.

Hendler speculated that South Korean appliance companies, notably LG Electronics, “would hit a home run” with a Kenmore acquisition.>>>

More here...

http://www.thestreet.com/story/11355873/1/sears-suppliers-ready-to-pull-back-in-2012.html

Edited by john63

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