Troubleshoot modern appliances with confidence…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
  • Announcements

    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   11/07/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length: 1:09:09) Refrigerator Sealed System Thermodynamics, Part 3 (Length: 1:11:56) Refrigerator Sealed System Thermodynamics, Part 4 (Length: 37:45) Refrigerator Sealed System Thermodynamics, Part 5 (Length: 16:35) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
    • Son of Samurai

      [Webinar] Appliantology Workshop   11/09/2017

      Information is the name of the game in the appliance repair trade today. Appliantology is a powerful information tool for the professional appliance repair technician. But just like with any of the more capable tools in your tool bag, many of the more powerful features are hidden from you unless you "read the manual." Ugh! Who wants to do that? Well, this is one time when you don't have to! In this webinar, Team Samurai will personally walk you through the site and show you many of the useful and powerful features that even long-time users probably never knew existed.   
wsdad

Maytag Neptune MAH4000 Replaced motor. Now it stops midcycle. Water in tub, top of clothes dry.

Recommended Posts

wsdad

Hello,

The washer stops with water in the tub.

The original complaint was that the washer was making a funny noise and not finishing the cycle. I observed the motor trying to start but then erratically changing directions, just for a split second, as it sped up. Also, the belt had fallen off. I found one of the windings on the motor had gone bad. I replaced the motor and the motor control board (it came with the motor). The belt looked OK so I reused it.

Now the lady says it stops midcycle with water in the tub but the top of the pile of clothes are dry, as if it hadn't tumbled them. She says it stops somewhere just after the Regular Light Tumble area of the dial - indicated by yellow in the attached diagram. When I got there, I found it had stopped in the red area with water sitting in the tub. It had been several hours, so all the clothes were damp to the top of the pile - no way to tell if they had been tumbled.

The motor tumbles and spins every time I test it.

Also tested:

Belt tension

Drain pump

Door switches and wax motor

Level switch, hose and bell

Wire routing and loose connections

Fill valves for seeping and adequate volume

Resister R11 on the machine control board in the console is not burnt.

Suds (motor has to turn to detect them).

Timer motor moves the dial every time it's on.

I'm out of ideas. Any help?

post-6041-0-30297700-1353417599_thumb.pn

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Samurai Appliance Repair Man

Belt falling off and noisy spin are telltale signs of bad drum bearings and/or broken drum support spider. Here's a simple test:

  • Like 1

Share this post


Link to post
Share on other sites
wsdad

The new problems are:

1. It has water left in the tub.

2. The lady says it stops midcycle and the top of the clothes in the tub are dry. I haven't been able to duplicate symptom #2 but she seems rational and I have no reason to believe otherwise. I have observed symptom #1.

Many thanks, oh great Fermented Grand Master. However, your humble servant would like to point out that the belt no longer falls off after replacing the motor, which was switching directions due to a bad winding. The tub was never the source of the noise. It was caused by the erratic motor. All weird noises have gone away after replacing the motor. Your humble servant begs forgiveness for not being clearer.

All that motor, belt and noise talk was just background history that may or may not be related.

The new problems are:

1. It has water left in the tub.

2. The lady says it stops midcycle and the top of the clothes in the tub are dry. I haven't been able to duplicate symptom #2 but she seems rational and I have no reason to believe otherwise. I have observed symptom #1.

Thank you for your further thoughts on the problem.

Share this post


Link to post
Share on other sites
Samurai Appliance Repair Man

The new problems are:

1. It has water left in the tub.

Check for 120vac to the pump during the drain cycle. If present, then either gookus in the pump suction boot, jammed pump, bad pump, or clogged drain hose. If not, then track down the missing voltage.

2. The lady says it stops midcycle and the top of the clothes in the tub are dry. I haven't been able to duplicate symptom #2 but she seems rational and I have no reason to believe otherwise. I have observed symptom #1.

Customer problem descriptions are only useful in so far as they can be duplicated and witnessed by you.

Share this post


Link to post
Share on other sites
Scottthewolf

If the machine doesn't fill with enough water in 2 minutes it will shut down.

  • Like 2

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now