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Jenn Air Expressions Cook Top: Knobs for burners won't turn

6 posts in this topic

My sister in law has a Jenn Air Expressions cooktop, Model # CVGX2423Q.  She just called and told me that none of the burner knobs will turn.  I suspect that there must be some probelem with the ignition system and that there is a safety feature that prevents the gas from flowing (i.e., blocks the knobs from turning) when the igniters are non-functional.  She says the cooktop has power.  Any ideas?

 

Thanks.

 

Mark

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Need appliance parts? Call 877-803-7957 now!

Has this Cooktop worked OK at this location until now ?

CVGX2423Q  c.1997

from the user manual:

Push down the control knob and tum immediately counterclockwise to the desired setting.

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Has this Cooktop worked OK at this location until now ?

CVGX2423Q  c.1997

from the user manual:

Push down the control knob and tum immediately counterclockwise to the desired setting.

Yep - it has been working fine for years until now, though she said that she thought last week it seemed a little harder to turn the knobs.  Not sure if that is real or imagined.  Seems odd that suddently none of them can be turned....

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This has to be a user error because the chances of all surface burner valves going bad at the exact same time are somewhere between zero and nada.

 

How old is your sister-in-law?  I have lots of elderly customers who one day suddenly forget how to use an appliance they've used for years.   I can personally attest that this same phenomenon afflicts middle-aged folks, too.

 

As Brother Reginald has pointed out:

 

...from the user manual:

Push down the control knob and tum immediately counterclockwise to the desired setting.

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This has to be a user error because the chances of all surface burner valves going bad at the exact same time are somewhere between zero and nada.

 

How old is your sister-in-law?  I have lots of elderly customers who one day suddenly forget how to use an appliance they've used for years.   I can personally attest that this same phenomenon afflicts middle-aged folks, too.

 

As Brother Reginald has pointed out:

Hmmm - very strange.  She is only 50 and doesn't usually begin drinking until after 5:00  ;)

 

I'll have to call her and interrogate her some more.  She's sharp and i doubt it is her - she has been using this cooktop everyday for a long time.  I completley agree that all of them going at one time would be virtually impossible - hence my suggestion that it might be a protective measure.  Since that isn't it, I may have to suggest she call a repairperson (horrors).

 

Thanks.

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Something got spilled, or boiled over ..............

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