Begin your journey to appliance repair mastery...

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
AlexM

JennAir Single Wall Oven model# JJW8130DDB, Beeps

7 posts in this topic

This Jennair single wall oven model# JJW8130DDB  makes two quick beeps every 60 seconds.  The customer cooked a baked potato one day, the next this beeping started, she turned the breaker of to get it to shut up. Does anybody have a manual for some sort of test sequence or is it a board replacement?  Thanks

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Gotta have a fault code, it doesn't just beep for no reason.

Share this post


Link to post
Share on other sites

I have been sent on many wild goose chases by board diagnostics and service manual recommended fixes suggesting board replacement only to find a bad thermal fuse or malfunctioning probe. So now I always check fuses, probe and door switches on all oven repairs before I replace a board. It can be a pain but can save time and the embarrasment of putting in a board only to find out it was a thermal limit fuse. No matter if you show the customer the service manual or error code advising board replacement, he will start to second guess your expertise as you give him the refund.
(ps... you can always tell the customer it needed a fuse as well as a board...but you may wind up in the seventh circle of appliantological hell so we won't ever do that now would we? :devil:)

Edited by DurhamAppliance

Share this post


Link to post
Share on other sites
No matter if you show the customer the service manual or error code advising board replacement, he will start to second guess your expertise as you give him the refund.

(ps... you can always tell the customer it needed a fuse as well as a board...but you may wind up in the seventh circle of appliantological hell so we won't ever do that now would we? :devil:)

 

Excellent pernts, Brother Durham.  I would just offer that when I'm in situations where the manufacturer does not give detailed enough tech info for me to distinguish between a bad board or something else, I will replace both the board and the other component in question and quote the job up-front as such.  My rationale is that 1) if I replace just the board, the peripheral component in question may take out the board again a short time later and 2) if even the manufacturer doesn't know enough about the circuitry (or isn't bothering to tell me in the available tech info) then who am I, a mere appliance field warrior, to attempt to get into the smokey mind of the ganja engineers who designed the rat trap I'm working on?  and 3) avoiding needless loss of customer confidence, as you pointed out.  

Share this post


Link to post
Share on other sites

Great advice! About a month or so ago I responded to a post about self-diagnosing boards and I discussed a repair where one oven board in diagnostic mode said "replace ecm". No codes but in plain english. Showed customer and I ordered a board. I posted that before I replaced the board and I did not post a follow up. Here's the follow up..

Of course, the new board gave the same suggestion because the original board was fine. The problem was a bad limit. The customer and I both called the board " a lying sack of sh@t" and he began to laugh. I was able to join in the laughter, relieved in the knowledge the new board was purchased through Repairclinic. The customer, however, opted to keep the new board and save one as a backup.

Next time Ifollowing your sage advice, I will tell the customer that the board is a "HALF-lying sack of sh@t" because we need to replace both the board and the limit.

Edited by DurhamAppliance

Share this post


Link to post
Share on other sites

Once again, I'm amazed at the collective wisdom of the group.  Thanks!

Share this post


Link to post
Share on other sites