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RB195BSSB/XAA freezing food in refrigerator and slow ice production

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Customer has a Samsung Refrigerator RB195BSSB/XAA. I would like to force defrost to check, but not too sure on diagnostic mode entry on this machine. I'm quite green on the Samsung brand.


I'm guessing thermistor, control, or maybe even defrost issue, but want to be sure. Ideas?



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