ericoppel1 Posted May 20, 2013 Share Posted May 20, 2013 Hi, I need the service and the owners user manuals for the LG 8013F front load washing machine please if they are available.My machine is shaking and I'm guessing it is the shock absorbers so I want to make sure I know what I'm doing before attempting this repair. Link to comment Share on other sites More sharing options...
Team Samurai Samurai Appliance Repair Man Posted May 20, 2013 Team Samurai Share Posted May 20, 2013 Moved to the Service Manual Request Forum. Link to comment Share on other sites More sharing options...
Team Samurai Samurai Appliance Repair Man Posted May 22, 2013 Team Samurai Share Posted May 22, 2013 Doesn't appear to be a valid model number. Read it right off the tag on the washer. Model Number help here: http://www.repairclinic.com/General/Help-Me-Find-My-Model-Number Link to comment Share on other sites More sharing options...
ericoppel1 Posted May 22, 2013 Author Share Posted May 22, 2013 Here are all the numbers exactly as printed on the label..............Model No. 8013FSer. No. 209KW00037App. No. 15991P/No. 3850ER3039D Here is a pic of the machine..... http://www.gumtree.com.au/s-ad/randwick/washing-machines-dryers/lg-intellowasher-7kg-front-load-delivery-warranty-/1019640866 I have been able to get only the users manual but not the service manual from the LG website here.... http://www.lg.com/au/support-product/lg-WD-8013F Washer is about 9 years old and location is Australia.Thanks for your help. Link to comment Share on other sites More sharing options...
ericoppel1 Posted May 22, 2013 Author Share Posted May 22, 2013 I have emailed LG asking them what is the difference between WD-8013F and WD-80130F as they list both model numbers so must be different machines?Awaiting their reply. Link to comment Share on other sites More sharing options...
Team Samurai Samurai Appliance Repair Man Posted May 23, 2013 Team Samurai Share Posted May 23, 2013 Okay, this is an Oz model. Ask them if they can cross the model over to the Ameedican peeg-dog equivalent model. Oops! Channeled Moostafa there for a second. Feeling better now. Link to comment Share on other sites More sharing options...
ericoppel1 Posted May 24, 2013 Author Share Posted May 24, 2013 Have given up on trying to get any answer out of LG.No replies to emails and have spent forever on hold on the telephone.They don't return phone calls either. Just get a recording telling me how busy they are.Will never ever buy another LG appliance! Link to comment Share on other sites More sharing options...
RegUS_PatOff Posted May 24, 2013 Share Posted May 24, 2013 WD-8013Fthat's a valid model number,but all of my searches for that model service manual results:WD(M)-80130Fhttp://appliantology.org/files/file/888-lg-washer-3828er3013a/ Link to comment Share on other sites More sharing options...
Team Samurai Samurai Appliance Repair Man Posted May 24, 2013 Team Samurai Share Posted May 24, 2013 Jolly good show, Sir Reginald! Is that manual for Oz-only models or does it apply to Ameedican models, too? Link to comment Share on other sites More sharing options...
RegUS_PatOff Posted May 24, 2013 Share Posted May 24, 2013 I think it was from an .au website 1 Link to comment Share on other sites More sharing options...
ericoppel1 Posted May 26, 2013 Author Share Posted May 26, 2013 Thanks you so much for your help with this problem. Much appreciated. Good to see there is intelligent life here at Appliantology, as there is certainly none to be found at LG.Despite it being listed on their own website, LG claims there is no such model as the WD-80130F.Very strange!!!!!!!!!!! Also, of course they give the usual line about service manuals only being available to technicians.Oh, and it was also sent from an email address that does not accept replies. What terrible customer service! Below is LG's reply for all to see, so everyone can have a laugh at LG's lack of knowledge & incompetence regarding their own appliance models. Good afternoon Eric, Thank you for emailing LG Electronics Australia and New Zealand Pty Ltd. They are not separate models, the correct model number for this machine is WD-8013F - the second model you have mentioned does not exist. We cannot provide the SVC manual, this is for technician use only. Should you have any further questions regarding your LG product, please do not hesitate to contact us either via email, or alternatively you can call the LG Customer Information Centre on 1300 542 273 or 0800 542 273 for New Zealand customers, which operates 7am - 7pm AEST, 7 days per week for your convenience. I hope this has been of some assistance. Kind regards, Hiba A Customer Correspondence Officer LG Electronics Australia Pty Ltd | ABN 98 064 531 264 PO Box 212 Horsley Park NSW 2175 P: 1300 542 273| F: 02 8805 4243 Website: www.lg.com.au <http://www.lg.com.au/> or for NZ customers: www.lge.co.nz <http://www.lge.co.nz/> Please consider the environment before printing this email. This email, including any attachments is a confidential communication between the sender and the intended recipient. It may contain legally privileged or copyrighted information. You should not read, copy, use or disclose the content without authorisation. If you are not the intended recipient or if you have received this email in error please contact the sender immediately by return email and then delete both messages. ---------------------------------------------------------------------------------------------------------------------------------- Received Date : 23-05-2013 08:40 54 The type of inquiry : Specification Product/Model No. : Front Loader/WD-8013F Please tell me what is the difference between models WD-8013F and WD-80130F. Also, please tell me how to obtain the service manual for WD-8013F. Thank you.Click here if you have more questions The following survey will be used for the improvement of LG service only. Please feel free to give us your frank feedback. How would you rate the e-mail response on the following? Very dissatisfied Dissatisfied Moderate Satisfied Very satisfied Link to comment Share on other sites More sharing options...
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