Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Troubleshoot modern appliances with confidence…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
marwoods

Kenmore FL 417.44072300

6 posts in this topic

Greetings,

 

We have a Kenmore 417.44072300 front loader that has a broken shock on the left side (looking from front of machine).  For a while, the spin cycle was pretty rough (before we knew about the broken shock) which we attributed to the machine being on a raised plywood platform which had too much give. Even so, the machine completed all wash cycles normally.  We moved the machine to the concrete floor in order to stabilize the platform and in the process, the machine got a good jolt as it slid off the platform (4 inch drop). We decided to run a load while the machine was still on the concrete and now the machine fills, lightly agitates for a up to 5 minutes and then just stops.  This happens for all wash cycles. After a while, it times out with an error code F04.  We can cancel the wash cycle and start drain/spin cycle. The drain/spin cycle counts down from 15 minutes and proceeds exactly as required (drains then spins at full speed with strong vibration due to broken shock, then spins/agitates at very low speed) until 1 min. is left in the cycle, when it stops counting down and won't complete the cycle (though for all practical purposes, the clothes are damp dry and ready for the dryer).  We unplugged the machine overnight hoping it would reset.  We only discovered the broken shock after taking the front bottom and rear panels off to try to discern the cause of the F04 error.

 

We've done a bit of reading about F04, but it all seems geared for broken motors. Our motor clearly works.

 

Can a broken shock cause the symptoms I've described and error F04?  We will replace the shocks asap.

 

However, we're concerned that there may be more going on here, as the F04 literature keeps referring to the possibility of the motor control board being bad. We are aware that there are also several connections and a fuse that could be affecting the motor control board and our suspicion is that the problem may lie there rather than the board actually being bad.  What we do not know how to do, though, is how to locate and check the fuse or exactly where the motor control board is so we can check connections.  The Kenmore tech sheet that came with the washer even has diagnostic tests for voltage, which we can perform, but we are unclear which plugs/pins we need to test (their actual locations in the disassembled machine).

 

Any insights into our problem is appreciated.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

F04

check and re-seat the Connector Plug at the Timer

may have gotten jostled loose

Share this post


Link to post
Share on other sites

We will try your suggestion. Can you pinpoint where the timer is and the location of the connector plug?  We see so many connectors, we don't know which one it is.

Share this post


Link to post
Share on other sites

sorry, that model doesn't have the mechanical Timer I was thinking of ..

Usually, if the Motor does the Spin function OK,

then the Motor, Motor Controller and Fuse are OK.

But there still may be a damaged wire or connector somewhere ..

Share this post


Link to post
Share on other sites

Thanks for all the advice. Washer is working as it should after shocks were replaced.  In order to replace the shocks, we had to remove the motor control board for access and if there had been a loose connection somewhere, we presume it was taken care of when the motor control board was re-installed.

 

In the end, it seems the broken shock was the culprit causing the F04 error.

Share this post


Link to post
Share on other sites