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    • Samurai Appliance Repair Man

      Webinar Recordings Index Page   10/03/2017

      On-demand appliance repair training videos for Professional Appliantologist members Over 30 hours (and growing!) of original, high quality appliance training webinars developed and given by yours truly are at your fingertips, on topics you won't find anywhere else. Fill in those knowledge gaps, strengthen those areas of uncertainty, and boost your skills. Watch on mobile or desktop at your convenience whenever, wherever.  Ultra Short Primer on Basic Electricity, Circuits, Ohm's Law, and Schematic Reading (Length: 1:04:48) Basic Refrigerator Troubleshooting (Length: 1:10:45) Schematic Reading Workshop, 10/2015 (Length 1:19:08) Troubleshooting Strategies for Computer-Controlled Appliances (Length: 48:34) Semiconductors and PN Junctions (Length: 1:04:37) Appliance Temperature Sensing Devices & Technology (Length: 1:27:33) Voltage Measurements, Meters, Ghost Voltages, and Triac-controlled Neutrals (Length: 1:29:32) Troubleshooting with Tech Sheets, Part 1, 4/2016 (Length: 1:09:26) Troubleshooting with Tech Sheets, Part 2, 4/2016 (Length: 1:21:11) Tech Sheet Review, 4/9/2016: Bosch Speed Cooker, Amana Refrigerator, GE Glass Cooktop Range (Length: 1:22:58) Pulse Width Modulated (PWM) Switches used in Samsung Switched Mode Power Supplies (SMPS) (Length: 27:07) PWM Computer Cooling Fan in a Whirlpool Refrigerator (Length: 14:53) Understanding AC Split-phase Household Power Supplies (Length: 52:41) Troubleshooting a Samsung Electric Dryer without Disassembly using Live Tests and the Schematic (Length: 22:47) Troubleshooting a Bosch Dishwasher No-Heat Problem using the Schematic and Live Tests (Length: 15:38) Linear Motors and Linear Compressors (Length: 55:54) Bi-directional PSC Drive Motor Systems in Whirlpool VM Washers (Length: 56:52) Appliance Service Call Structure and Troubleshooting Strategies (Length: 1:00:16) The Ten Step Troubleshooting Tango and Workshop Exercises (Length: 1:35:39) Troubleshooting Ten-Step Tango Advanced Workshop (Length: 1:32:06) Ten-Step Tango Troubleshooting Workshop: Refrigerators (Length: 1:35:57) Whirlpool Duet Washer Schematic Analysis & Whirlpool Dryer Moisture Sensor System (Length: 1:03:04) Neutral Vs. Ground, Inverter Microwave, Digital Communications, Loading Down in DC loads, and more! (Length: 1:14:45) Gas Oven Service Call After a Parts Changing Monkey (Length: 36:04) AFCI and GFCI Circuit Protection Technology (Length: 41:26) Troubleshooting Samsung Refrigerators and more (Length: 1:29:58) 3-way Valves and Dual Evaporator Refrigerators (Length: 1:15:45) Split-Phase Compressors and PTC Start Devices (Length: 1:11:57) Gas Dryer Ignition Systems (Length: 53:50) Refrigerator Sealed System Thermodynamics, Part 1 (Length: 43:07) Refrigerator Sealed System Thermodynamics, Part 2 (Length 1:09:09) To access these webinars and all the other info-goodies here at Appliantology, become a Professional Appliantologist today. If you need cost-effective, time-flexible, state-of-the-art appliance technical training, check out the Master Samurai Tech Academy.
    • Samurai Appliance Repair Man

      [Webinar] Samurai's Sealed System Sleuthing Secrets - 10/30/2017 @7PM ET   10/19/2017

      Having laid some theoretical groundwork in the last webinar, we're going to focus on practical considerations in this one. That means quick n’ dirty techniques for diagnosing sealed system problem using strategically chosen and skillfully interpreted temperature measurements.  Review homework from the first session on 10-2-2017. Home refrigerator practical design and operating rules-of-thumb useful for troubleshooting Practical application exercises Troubleshooting scenario exercise Techniques for making system temperature measurements for determining superheat and subcooling Sealed system diagnosis homework assignment (to be reviewed in the next webinar in this series) If you attended the first webinar in this series, this is your payday! We’re going to apply that keen, penetrating insight you now possess into money- and time-saving shortcuts you can use to diagnose real-world refrigeration systems on service calls. See this calendar event for more details                   
DurhamAppliance

A world without GE Appliances?

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DurhamAppliance

They may be considering divesting their appliance division!

http://www.bidnessetc.com/21555-eneral-electric-company-nyse-ge-news-analysis-looks-to-divest-from-less-profitable-business/

If this really happens, this may be the avenue Haier is looking for to increase its market share.... ugh.. a Samsung built Haier/GE dual evap fridge? My service prices went up just thinking about this.

Edited by DurhamAppliance
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Need appliance parts? Call 877-803-7957 now!

Thirstytech

They've tried before but found no takers.  I do agree that a company like Haier would take a look at them.  Total turn key operation with service network already in place, a rare commodity these days. 

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Budget Appliance Repair

It's Electrolux!!!!!  They just purchased G.E.,$3.3 bn for all that GE® imagination at work

 

Here's the news story: http://www.bbc.com/news/business-29106335

Edited by Budget Appliance Repair
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Patricio

Does this mean that Electrolux parts are going to become as expensive as GE or GE quality is going to become as sorry as Electrolux as if GE is not sorry enough.

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DurhamAppliance

Maybe they will be called Gelectrolux but we probably call them Geeitsux

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Thirstytech

Wonder if they'll keep the GE in house field service or sell it off?

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B4UTRUST

That was a big worry from GE from what I heard, especially with those in their Louisville office. I don't see them getting rid of the field service, at least not right off the bat, though if they have areas where ELux and GE are both concentrated with multiple techs there could be layoffs. Of course by doubling their appliance market control they've effectively doubled their problems as well, so effectively double the service calls, warranty issues, etc. So depending on the increase in field problems from the acquisition the tech numbers could remain the same but I doubt it. Usual case in this situation is to reduce it to the bare number of people required to do the work then reduce that number by about a quarter to screw the people who are left, but remind them that they're still damned lucky to keep their jobs so quit your bitching. 

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Scottthewolf

I see Electrolux laying off ALL GE Factory Service technicians and giving it all to the independent servicers. I see Sears wanting a huge share of the service. It looks like it's going to be very messy.

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DanInKansas

The GE guys are all union, so laying them all off at once might be a red flag to the NLRB as a "refusal to bargain."  That said, when I was running E-lux warranty calls, they were paying $73 flat rate labor.  

 

So $73 per call to an independent contractor, or hourly plus pension plus health plan plus truck plus insurance plus workman's comp.... I would be shocked if E-lux didn't begin a "transition program" and encouraging current techs to take early retirement, start firing people for dress code violations, etc. 

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B4UTRUST

But wouldn't that give ascs a stronger bargaining position to get a higher fee since we're now covering both of their problem children?

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Spannerwrench

NO. Because if a good service provider won't do it cheap, Joe Bloe will. To them it's the bottom line dollar amount, not how good of a service the consumer gets.

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DurhamAppliance

I understand that GE did not sell its appliance parts division. If that's true, then we have more proof there's a sucker born every minute.

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B4UTRUST

Spanner, I saw that with LG but there's a problem with that. It ends up biting the company on the ass in the long term. Because the fuckwit ASC goes out there and screws up the job, the customer calls back to them and they get nowhere so they end up calling back to the manufacturer. Manufacturer starts trying to deal with ASC to no luck either so they end up having to dispatch out someone else, for a second payout, or a third payout. Plus additional parts, etc. Meanwhile the customer is exceedingly irate and the company has lost a customer. 

 

So I guess you can look at it as a short term profit at the cost of a long term customer relationship. But quarterly earnings reports are more important now than customer retention so fuck it? I would figure(stupidly I suppose) that being willing up front to pay a little higher cost would ensure a better quality of service for their customer which would improve their outlook on the company which would result in repeat business. Of course anymore it seems neither customers nor manufacturers want to pony up good money for good repairs. 

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PDuff

I somewhat suspected it would have been one of the South Koreans' that would have grabbed GE's appliance division, despite earlier legal hissyfits.  I hope our friends at Appliance Park fare well during the transition.

 

I call "dibs" on the neon GE sign when Comcast yanks it from the top of 30 Rockefeller Center.  It's too big for the living room but should make one hell of a night light for the patio.

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DurhamAppliance

Well those Korean companies are huge, bigger than GE... Especially Samsung, they didn't get that big by being stupid... 7 billion dollars and still have to go through GE for parts?

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