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EI27EW45KW3 electrolux double wall oven not heating correctly

8 posts in this topic

Inherited this service call from another tech that I've gotta go out on. Cust states unit not reaching correct temp, cooking about 25 degrees low in both ovens. Unit had both temp probes replaced already.

 

Any ideas on this one? I'm leaning towards a ctrl board but without knowing more I can't be sure.

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25 degrees is within the +/- 35 degrees that you can program into the control. The use and care guide usually has the procedure for this.

What procedure are you using to determine the oven cell temperature?

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Haven't yet, haven't gone out yet. Any suggestions on best method for this unit?

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Most guys use a thermocouple attached to the center rack with aluminum foil.  I'm old school and still use a mercury oven thermometer.  Should be able to calibrate + or - 35 degrees by pressing and holding the Bake key for 8 seconds, adjust increase or decrease using the numeric keys, and press Start to lock it in.

 

The fact that this complaint is for both ovens leads me to believe it may be a customer use issue.  When measuring temps, allow the unit to cycle 5 times to ensure a proper reading.  It may be necessary to advise the customer to allow an additional 5 minutes after the preheat cycle is complete.

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Thanks guys. I've got a temp probe for my meter that I used. It was working fine. Lady had old spring type thermometer in there and it wasn't reading 350 as soon as preheat was done

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Word of unsolicited advice: if you haven't looked at a machine yet, don't start thinking about what part you might need.  That is a really efficient way to generate callbacks for yourself.  What happens is you start looking for reasons that the part you brought with you is the part you need, and you'll overlook hints that the unit is giving you. 

 

Enter the house with an open mind.  

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Advise the customer on proper preheating of the oven, when it dings doesn't mean it's dong.

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Another problem that you need to instruct the user on when using the spring style thermometers is though they maybe pretty accurate they do not react to the change of temp very quickly.

 

So when the oven is done pre-heating to 350 degrees the thermometer may take a couple more minutes to actually catch up and read the true correct temp.

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