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Rjkd12

Frigidaire Dehumidifier FFAD7033R10 F0 Error Code Troubleshooting

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EvanM

Hi all, new user here

Bought this dehumidifier two months ago from Amazon (and added the Square Trade 2yr warranty). Got the F0 error last week.

Electrolux customer service quickly sent out a replacement, great... except they sent the shi**y 2013 704DWD model. It is UGLY, less energy efficient, louder, and costs FORTY dollars less at Home Depot right now up the street. The manager said to me "We reserve the right to give you something comparable..." Bait and switch at its finest.

While I file various complaints, I am interested in this thread. I have some questions if anyone has the knowledge! An Amazon reviewer actually posted a picture of moving the sensor to the bottom elbow, which I did and it quit throwing the code. Now I am going to unhook the hose to see if its actually filling the bucket and how fast.

1. Im gathering that frost/ice is good? That means it is doing its job- it freezes humid air, and then it melts and fills the bucket?

2. If it was working right, would the whole rectangle be covered in frost? Mine is frozen along the bottom 1 inch, along with that elbow, which is a solid ice block (with cover off at least).

3. Furthermore, does 1 inch of ice mean low refrigerant? If so, can that be added or is it a sealed throw-away system?

4. What exactly is this temp sensor looking for? Is it expecting to get really cold and then say 'time to defrost?' And in our case, it is still too hot after awhile, so it throws a code and shuts off?

Thanks and appreciate any expertise.

Evan

 

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Ville80
On 10/2/2018 at 3:16 PM, Ville80 said:

Wow thank you everyone! I just kept unplugging it and finally researched leading me here. Sat watching it compressor kicked on and off no change.

Called Electrolux directly. Said my area was qualified for 2-5 year field system error service. She didn't even ask details what was wrong. Receiving auto replacet letter within a week.

Letter never arrived. So Called Electrolux. This time told to call Frigidaire. After all the options, was forwarded to Electrolux... she emailed me the letter.

Cut the cord and took a pic, attached serial tag to letter to scan, and forwarded Best Buy email receipt. 

Will be mailing me a new one.

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Rjkd12

Hi Evan,

I am by no means an expert at all, just a guy who likes to tinker with stuff and googles troubleshooting tips on the internet. I just know a little from what I recall when troubleshooting my own years ago, and in general from troubleshooting similar devices (AC/Refrigerators). I'll take my best guess at your questions below. Hopefully someone else with more knowledge can confirm/deny.

On 10/6/2018 at 12:00 PM, EvanM said:

Hi all, new user here

Bought this dehumidifier two months ago from Amazon (and added the Square Trade 2yr warranty). Got the F0 error last week.

Electrolux customer service quickly sent out a replacement, great... except they sent the shi**y 2013 704DWD model. It is UGLY, less energy efficient, louder, and costs FORTY dollars less at Home Depot right now up the street. The manager said to me "We reserve the right to give you something comparable..." Bait and switch at its finest.

While I file various complaints, I am interested in this thread. I have some questions if anyone has the knowledge! An Amazon reviewer actually posted a picture of moving the sensor to the bottom elbow, which I did and it quit throwing the code. Now I am going to unhook the hose to see if its actually filling the bucket and how fast.

1. Im gathering that frost/ice is good? That means it is doing its job- it freezes humid air, and then it melts and fills the bucket?

I don't think its good. It is good that you're getting cold, but ice buildup means that the fan isn't moving enough air across it. You should get condensation and then have it drip into the bucket before freezing. If its freezing, you're operating it in too cold of an environment or not enough air is moving past it. You can check the fan and your filter to make sure they are working properly.

2. If it was working right, would the whole rectangle be covered in frost? Mine is frozen along the bottom 1 inch, along with that elbow, which is a solid ice block (with cover off at least).

Maybe some frost, is OK with the cover off, but it should be condensing air and dripping into the pan. Big frost chunks or ice aren't good. You are geting frost since you have some kind of air flow restriction (question above) and its only at the end since you're low on refrigerant (question below).

3. Furthermore, does 1 inch of ice mean low refrigerant? If so, can that be added or is it a sealed throw-away system?

I do recall reading something that ice near the end of the coils means low refrigerant. This is a throw-away system as far as I can tell. Its definitely not set up like a house AC unit where its user-friendly to add some. Thats not to say its not impossible, but if a person isn't sure if you can add refrigerant I think its safe to say they should not.

4. What exactly is this temp sensor looking for? Is it expecting to get really cold and then say 'time to defrost?' And in our case, it is still too hot after awhile, so it throws a code and shuts off?

My compressor got really hot when it wasn't working properly and I wasn't getting any cooling. I didn't have frost anywhere. After a while, it would shut off the compressor, and allow it to cool. My *guess* is that if you aren't getting cooling, the compressor is working non-stop and will overheat. So this sensor is to shut off the compressor if cooling isn't happening. Lowering the sensor allows it to get a "cold" measurement (indicating everything is working), allowing the unit not to trip off while your unit is dying or had a temporary leak. I say temporary leak only because some people have reported that the unit works for an extended period of time after they moved the sensor. To me that means they either rarely use it or its not constantly leaking refrigerant.

Thanks and appreciate any expertise.

Evan

 

 

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evetS

Just got off phone with Electrolux and after a short discussion, I am now waiting for an email with instructions for a replacement unit. So thankful I found this thread.

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evetS

Just received new dehumidifier today. Appears to be updated model of the one that failed. Build date 04/18.

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EvanM

Because I made a big stink, they took back the 704DWD and upgraded me to the Gallery Wifi version of it. Not the sleek modern item I wanted, but it has a higher value and the wifi capability to offset my annoyance. 

The original one was definitely out of coolant and would not do anything but freeze the bottom. The only water was from that inch of ice melting when it shut off. Threw it away

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Ville80

I received the exact same model.

Assuming I keep documentation to go through the process again in a couple years?

Such a waste to keep trashing the units. I hope they fixed the issue. One difference I can't hear a difference when the compressor kicks on.

It ran 2 days straight to get it to drop 5%. But water is dripping out. It now cycles on and off occassionaly. 

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Matt H.

Today I was able to follow the process from Frigidaire to have my dehumidifier replaced.  Called the Frigidaire C/S number ant told them I have a F0 code.  They asked the questions about the room temp, and electrical outlet voltage.  Then started the replacement process.

I received the return letter within 2 minutes of the phone call.  I have attached the S/N lable to the letter as requested. and initialed that I don't have the original receipt.  They have asked that the power cord be cut and a picture taken, or the cut end returned.  I have taken a picture.

The letter and the picture have been scanned and sent into the email on the letter.  Will see how long it takes to get a new unit.  Will try to remember to report back.

 

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RBH50

Great website!  First-time poster.

My Frigidaire Dehumidifier (Model FFAD7033R1E0) purchased June 13, 2018 began displaying an F0 code in November 2018 after having worked flawlessly for 5 months. Came to this thread and WOMBAT’s post of May 11, 2018 was the perfect answer for me.  I called Electrolux Customer Service (877) 435-3287. “Iva” the robotic CS Asst. asked for my telephone number, address, name, model number, serial number, and date of purchase.  I was unable to input the serial number correctly due to an error on my part (I’ll explain below).  After three attempts “Iva” moved on and told me to wait for the Electrolux CS rep to come on the line.

I was then placed on hold until a live CS rep. came on (15 minutes later).  Very polite and helpful rep. she asked what problem I was experiencing.  I said, “I’m getting an F0 (FO?) error code on my Frigidaire dehumidifier.”  She asked me to go to the dehumidifier so I could “walk around it.”  As I was outside and away from the unit I replied that I had the serial number in hand if that was what she wanted.  I gave her an 8–digit number and she said it was incomplete. I looked again and the 8 digit number is preceded by an “IN” which is part of the serial number. So, it’s two letters followed by eight digits. She asked where I bought the unit.  "Amazon," I said.  She did not ask the purchase price .

This thread was so helpful! ?  The CS rep wanted me to re-cycle the machine by plugging it into another wall outlet.  I informed her I had re-cycled the dehumidifier a dozen times with the same F0 code coming up after 25-30 minutes.  I told her the line voltage was correct (115V) and ambient temp was within limits (65 degrees-basement). I did as she asked and plugged it into another outlet (Ha--on the same line.)  It immediately came up 50% humidity and ran for a minute without going into the F0 code.  I told her I had done this a dozen times already and each time it ended with the same F0 code.  That did it.  CS rep said, “I will send you a letter with instructions for a replacement unit. You’ll get it in 8-10 business days.”  WISH I HAD ASKED HER TO SEND IT VIA EMAIL.  She said to follow the instructions in the letter for a replacement unit.  I'll post again with the results.  A good sign -- she confirmed my shipping address.

In short. (1) If you haven't already done so, register your dehumidifier. (2) Call the Electrolux Customer Service (877) 435-3287 (3) Have Model and Serial numbers ready and purchase date. (4) Mention the "F0" code up front (5) Be able to confirm line voltage and temps are OK and within limits.  Thanks, all. - RBH50

 

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MiguelF

I have had two units work fine for 3 summer months, then when I restarted them in the Spring the compressor would not turn on.  Cleaning the sensor did nothing

The unit was replaced by Electrolux but now the replacement unit is malfunctioning as well.    There is something like a slow refrigerant leak in these units, and I would ALWAYS try to get a retund and buy a different brand.

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Al_in_NY

I am yet another person with the F0 error code on a FFAD7033R1 dehumidifier. I would like to try cleaning the temperature sensor since my unit is 2 years old and out of warranty. I removed all of the rear panel screws including the two behind the filter, and the screws on the sides near the bottom. When I pull on the panel the sides and bottom are loose but the top edge seems stuck under the top panel. Can someone tell me what I'm missing, how do I take off the rear panel? I'm afraid to just pull harder, that might really damage the panel if I am missing a disassembly step. Thanks!

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jlyn
On 5/10/2019 at 2:15 PM, Al_in_NY said:

I am yet another person with the F0 error code on a FFAD7033R1 dehumidifier. I would like to try cleaning the temperature sensor since my unit is 2 years old and out of warranty. I removed all of the rear panel screws including the two behind the filter, and the screws on the sides near the bottom. When I pull on the panel the sides and bottom are loose but the top edge seems stuck under the top panel. Can someone tell me what I'm missing, how do I take off the rear panel? I'm afraid to just pull harder, that might really damage the panel if I am missing a disassembly step. Thanks!

I have this exact same question, can anybody answer it?  Thank you --

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motorman

I fixed my dehumidifier FO fault code by just installing a 24 hour timer that is set to shut the power off every 2 hours for several minutes.  this recycle the computer and works the same as unplugging the unit.

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jlyn
20 hours ago, jlyn said:

I have this exact same question, can anybody answer it?  Thank you --

I found this Amazon thread with instructions for getting the back off -- https://www.amazon.com/gp/customer-reviews/R1CJD8C3IDLG27/ref=cm_cr_dp_d_rvw_btm?ie=UTF8&ASIN=B006JNL87G#wasThisHelpful -- and using an old thin metal spatula as a pry tool (and with only a *little* effort) managed to get the back off.

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Al_in_NY

I finally figured out how to take off the back cover, and just as I came back to this site to post I found the new info. Thanks! The back cover sort of plugs into the top cover so you have to gently pry the top of the back cover straight backwards. I used two small flat blade screwdrivers. I pulled the sides of the back cover a little bit to reveal a gap then inserted a screwdriver as close to the top as I could. I pried gently which increased the gap a little bit further up. I inserted the second screwdriver there and pried. I slowly worked my way to the top edge, and eventually the top of one side started to detach from the top cover. I then repeated the process on the other side. Once both sides had started to detach from the top cover I gently pried each side completely loose. Then the entire back cover came off with a light pull.

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Compdr59

I have the same F0 code.  I cleaned the sensor but only the lower right corner was cold.  The unit ran for a day and the compressor wouldn’t stay on and very little water was collected.  I called Frigidaire to file a warranty claim.  

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