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KitchenAid dishwasher KDTE104ESS1 won't start

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Customer has KitchenAid dishwasher Model KDTE104ESS1. It will fill and just sit there. No humming or anything. Then in a few minutes will drain. Control panel will light up and beep when touched. I don't know how to put it into diagnostic mode or where to begin. Any help would be greatly appreciated.

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In the simplest terms, you need to know if the control is sending voltage to the wash motor during that pause after it fills... 

Sometimes just wiggling the motor plug will get it going, then you know it is just a bad connection. If the motor is receiving no power to run it incriminates the control board, if it is getting power but isn't responding, it is the motor.

To invoke the Diagnostics Cycle, perform the following while in standby:

■ Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between key presses. ■ The Service Diagnostics Cycle will start when the door is closed.

■ To rapid advance 1 interval at a time, press the Start/Resume key. Rapid advance may skip sensor checks as some checks require 2 complete intervals. NOTE: While you are in the Diagnostic Cycle, the Start/Resume feature is turned Off (for example, Auto Resume after door interrupts) and the Start/Resume key becomes an interval advance key.

■ Invoking Service Diagnostics Cycle clears all status and last run information from memory and restores defaults. It also forces the next cycle to be a sensor calibration cycle. ■ Drain and wash motors will pulsate on and off.

■ Last run cycles and options returned to default. ■ Last run delay returns to the lowest delay increment.

■ Calibration cycle may force an extra rinse to occur prior to Final Rinse (to assure clear water), then calibrates the OWI and the fill amount during the final rinse.

■ Operating state returns to Standby upon completing or terminating the Service Diagnostics Cycle.

■ Reference the “Service Diagnostics with Error Codes” section for details.

The flashes for the error codes will be in this format, get back to us with the number and frequency of flashes and I can look up what the error is...


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