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scgms1

RF32FMQDBSR/AA Refrigerator Not Cooling Correctly

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scgms1
We purchased this refrigerator, as well as a Samsung range/oven, microwave, & dishwasher 10/17/2013 from Best Buy. We took delivery 11/16/2013. It's worked fairly well up to about a week ago, although I would expect that from an upper end refrigerator. That is -
 
Other than the ice maker, which sucx's...We had solid blocks of ice around the ice maker. That went out shortly after the warranty period expired and I never bothered to fix that, and it was turned off, It would have been nice, but...
 
About a week ago it was noticed that we had some food spoil in the refrigerator. I just checked the temperatures and the refrigerator is now set to 34* F and the freezers are set to -10* F, the actual temperatures are - refrigerator is 54* F and the freezers are -5* F. The freezer is pretty close, the refrigerator is not.
 
I called Samsung and they walked me through resetting the refrigerator and checking for error codes. There were no error codes. The guy on the phone told me to set the temperatures to -2* F on the freezers and 36* F on the refrigerator. Prior to this when the doors were opened the display read -10* F and 49* F on the refrigerator. This was all day yesterday. This morning the actual refrigerator temperature reads 51.6* F, but the display shows 36* F.
 
So, obviously this will need to be repaired, or replaced. Some of what I read it sounds like some consumers have been through the ringer with trying to get this model serviced, and it appears to be a fairly common problem. I take what I read on the internet with a grain of salt, so...Part of that is due to the 'Law of Numbers.' Samsung sold 5 million of these and I see 100 posts with similar faults. That looks like a huge problem, but considering the amount sold...
 
Here's the warranty information on this model -

One (1) year Parts and Labor on Refrigerator

Five (5) years Parts and Labor on sealed Refrigeration system only*

Ten (10) years Parts and Five (5) years Labor on Digital Inverter Compressor

(*Compressor, evaporator, condenser, drier, connecting tubing)

A few questions -
 
Should I take my chances with calling Samsung for service? I'm thinking there's a temperature sensor that is not reading correctly and the refrigerant levels are correct due to the freezers getting cold, is this a correct assumption?
 
Is this something I can tackle myself with the correct service information? I fix cars for a living, so I'm familiar with testing electronics and have the equipment for the electrical system, but not the refrigeration side of this.
 
Am I better off finding a professional in my area? Any experienced techs in the 92587 area?
 
 

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scgms1

I understand this site is mostly responded to by working professionals that are taking time from their busy day to help people they don't even know. I'd appreciate any replies.

At this point I'm thinking this won't be anything covered under Samsung's warranty and I'll probably take my chances on a local company that says they work on that brand.

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lvasquez11

On model tag .

do you see R600 as refrigerant.

Propane units are non serviceable .

Samsung to replace unit under manufacturer warranty.

Edited by lvasquez11

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johntech
6 hours ago, lvasquez11 said:

do you see R600 as refrigerant.

Propane units are non serviceable .

R600 unit are serviceable if you have the right tools. I would reccommend service thru Samsung. At least that way you know you are getting a trained tech that has access to all the bullitens and data available. If it is something under warranty they will be able to take care of it and if it's not repairable for some reason it will be documented and there may be other options available then if it were an independent servicer.

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scgms1
11 hours ago, lvasquez11 said:

On model tag .

do you see R600 as refrigerant.

Propane units are non serviceable .

Samsung to replace unit under manufacturer warranty.

Thanks for the reply. I've done a little more research on this. Our refrigerator was built before 6/2014. Samsung prior to that time used R-600a on the fridge compressor and R-134a on the freezer.

I pulled the bottom cover and the freezer compressor is dirty and might be leaking. The fridge compressor was clean. This doesn't match with the fridge is warmer than normal and the freezer is close to normal.

4 hours ago, johntech said:

R600 unit are serviceable if you have the right tools. I would reccommend service thru Samsung. At least that way you know you are getting a trained tech that has access to all the bullitens and data available. If it is something under warranty they will be able to take care of it and if it's not repairable for some reason it will be documented and there may be other options available then if it were an independent servicer.

That's the direction we ended up going. I called Samsung and have this scheduled to be looked at tomorrow. The lady that called me from the service center last week said she thought it was a fan for the fridge condenser. Maybe?

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