Bintiwangu Posted April 17, 2019 Share Posted April 17, 2019 Manufacturer: Samsung Type of Appliance: French door fridge Model Number: RFG296HDRS Have you validated the model number at an online parts site like Repair Clinic? (yes or no): Yes Have you watched the video on how to search for manuals and have you searched the Downloads section prior to posting this request? (yes or no): Yes I did the Wild Card search and even expanded out from files into everything else. Are there any Tech sheets or manuals for this please? I can find 295 and 297... but no 296. Customer says the ice in the door is not working. Thank you! Link to comment Share on other sites More sharing options...
Team Samurai Son of Samurai Posted April 18, 2019 Team Samurai Share Posted April 18, 2019 3 hours ago, Bintiwangu said: I did the Wild Card search and even expanded out from files into everything else. Are there any Tech sheets or manuals for this please? I can find 295 and 297... but no 296. Customer says the ice in the door is not working. Thank you! There's a service manual for exactly your model in the Downloads -- search the Files section like this: RFG296HD* Your manual should be the first result. Link to comment Share on other sites More sharing options...
Bintiwangu Posted April 18, 2019 Author Share Posted April 18, 2019 I apologize for messing this up Sam. I started with the full number, and then did something like RFG* to expand the search wider than RFG296HDR* Is that unworkable in the search system? Or did I just somehow miss the one I was looking for? At any rate, many thanks. Kevin Link to comment Share on other sites More sharing options...
Team Samurai Son of Samurai Posted April 18, 2019 Team Samurai Share Posted April 18, 2019 No worries! The best way to use the wildcard is to strip off characters one or two at a time. You'd start with the full number, and if that doesn't pull up what you need, you would try RFG296HDR*, then RFG296HD*, then RFG296H*, etc. Link to comment Share on other sites More sharing options...
Team Samurai Samurai Appliance Repair Man Posted April 18, 2019 Team Samurai Share Posted April 18, 2019 And be sure you’re searching just the Files section of the site and not the entire site or else you’ll get a lot of other results that don’t have the file you’re looking for. Link to comment Share on other sites More sharing options...
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