Whirlpool Gold WRF989SDAM00 Fridge Water Dispenser Stopped Working

[myname]

Hi,

Whirlpool Gold WRF989SDAM00 (SN K22303903) - water dispenser stopped working yesterday.  

I was filling a cup with water using the 'measured fill' feature and while water was flowing... I heard a pop, and the water stopped.  I could smell something burning, not sure if it was electrical (like a board) or a motor.  Have tried to use the paddle and measured fill options to dispense water - with each I hear a click and the light comes on and buttons on control panel light up but no water. 

Over night the ice maker made ice.  

One other bit of info...  after a previous issue with this refrigerator (ice maker stopped working), I disconnected the deli drawer board (it was fried due to condensation dripping from the ice bin onto it).  I replaced the ice maker and all has been fine since then (with the deli board disconnected).  that was about 3 years ago...

Any guidance would be much appreciated!  

Thanks,
Jeff

 

[MrApplianceMatt]

It's very possible the dispenser board has failed. Not too difficult to remove and examine for failed component on the board if you got a noticeable pop-and-fizzle. About 300-350 for replacement board.

[myname]

Thanks for the response.  I don't have the service manual...  youtubed it and I guess the dispenser board is the board behind the touchscreen?  The touchscreen works fine...  checked the board and didn't see or smell any burn on it.  I'll keep digging and try to locate it.  

Thanks! 

[Budget Appliance Repair]

Dual water valve in ceiling of refrig section could have shorted the water valve coil to door side of valve - that would cause no door water but ice to still work.

Part number: WPW10341329

[myname]

Thanks for the response!  That makes sense...  I'll crack into it and see if that's the culprit.  

Thanks for the help!

Jeff

 

[myname]

Well... it was a relatively cheap try but changing out the dual water valve didn't fix the issue.  I guess the only other possibility is the dispenser board...  which I assume is the same as the touch screen control board?  

Thanks,
Jeff

  

[MrApplianceMatt]

Check the wiring going into the door at the hinge. These have a bad habit of developing harness damage in the door causing all sorts of ice/water issues even if temperature and display functions appear to function normally.