The internet has been a game-changer for the appliance repair industry. But it only works for you if you know how to work it! Information is key. Professional appliance repair techs work on so many brands and models that access to manuals for disassembly info, schematics, and specifications is a big factor in the success of the repair.  And with the increase in computerization of appliances, war-gaming the service call ahead of time has become critical for increasing first-call complet