Are callbacks and wasted time on service calls taking a bite out of your income? You can eliminate this overhead by sticking to a structured, analytical troubleshooting strategy. That means implementing three key concepts: prediagnosis, clear customer communications, and specification-based troubleshooting. The Samurai will show with practical examples how to bring all these ideas and more into your service call routine, empowering you to make your life easier and your wallet fatter. T