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Neophyte appliance dude's observations - Volume I


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5 replies to this topic

#1 grizzly

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Posted 16 May 2007 - 05:42 PM

Interesting (well, not really) observations I've made in the larval stage of my appliantology career. Five months may not be long enough to have a truly mature and time tested opinion on stuff, but here goes anyway....

Observation 1. As a profession, servicers are treated by customers with somewhat more suspicion than I was expecting. I'd say the average customer is more guarded with me than they would be with, say, a census taker or perhaps a meter reader. Having said that, I haven't received much in the way of the immediate cold shoulder and scornful treatment with which, say, an ambulance chasing trial attorney has likely become used to. I'm thinking a spectral analysis of professions would peg appliance servicers several notches up the scale from car salesman, but lagging a few rungs south of dental hygienists.

Observation 2. The plural form of servicer is not present in the OpenOffice.org spell check, whereas the singular form is.

Observation 3. Appliances, like most consumer products, have a sweet spot at which the best long term value can be derived by purchasing items towards the middle of the price scale. Sure don't see many catastrophically expensive repairs with 600 to 1000 dollar Whirlpool washers. Can't say the same about Sam's Club spec GE appliances nor for many uh dem der fancy pants Yourapeen brands.

Observation 1 reprise. Some customers seem to have an over simplified view of the profession and are pre conditioned to think that anyone who works with their hands must have a Forest Gump level IQ. Here's some quotes I've heard so far:

From a passively aggressive/somewhat condescending dishwasher customer, I think she must have thought she was talking to her 8 year old: “now, I know the dishwasher water goes into my garbage disposal, so if you need to get under the sink to look at it, you will need to be careful, there are c-h-e-m-i-c-a-l-s down there, like Comet and Dawn, those can harm you, so please be careful”. I felt like playing along by dawning a puzzled expression and telling her “Oh, yessum mam, dey done told us in skoo dat Comet ain't duh same ting as sugar. You can't eat Comet, you can only clean stuff wit it. But sugar, dats ok to eat, my momma puts sugar on her grits and she's as fit as a possum. My cousin Billy once ate a whole can of Comet, and his pee smelled good for a month, but I ain't gonna eat none of your Comet, I like tha yellow smell my pee has better anyhow.”

Or how about this quote from a dryer customer, “what do you mean you need the wiring diagram? I read my owner's manual this morning, and it doesn't say anything about wiring diagrams, so you must be trying to make this more difficult than it needs to be so you can charge me more”.

Observation 4. This work involves a perfect blend of both mental and physical skill. After sitting at a desk all day for eight years programming mainframes, the actual act of getting to move about is quite a refreshing change, but the one thing about programming that I actually enjoyed (solving logical problems) is present here too! Very similar approach to the problem solving and analysis, just a different subject matter.


Observation 5. This work is freaking fun! For the first time in years, I no longer dread going to work each day. Hell, when 5:30 comes around, most days, I don't want to leave the shop.






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#2 Samurai Appliance Repair Man

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Posted 17 May 2007 - 11:44 PM

Now that you have experienced know-it all ninnies, boorish cheesedorks and other defective customers, you may no longer refer to yourself as a neophyte.  You have arrived:  you are now a full-fledged appliance tech.  

Excellent progress report!  With your permission, I'd like to post it at my main website... with proper attribution, of course.  :dude:


#3 grizzly

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Posted 18 May 2007 - 01:00 AM

The fermented master's comments are humbling indeed!

Please use and/or edit my post as you see fit. This is only volume 1, I have at least enough observations for two more future volumes.


#4 Samurai Appliance Repair Man

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Posted 18 May 2007 - 07:58 AM

[user=19408]grizzly[/user] wrote:

I have at least enough observations for two more future volumes.

Looking forward to them! 


#5 Brew Man

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Posted 18 May 2007 - 11:18 AM

Hey,

When I was working for Sears,I did feel at times that people felt the need to talk down to you some. I felt this was only because they were mad because there machine was messed up.But on the other hand most people were glad to see me.

Now that I'm on my own,I can pick the customers over the phone.If they want to be nasty and rude,I'll tell them to call someone else.i live and work in a small town and most of the people who call, do so because of word of mouth.And because of that most are friends or friends of a friend.:D:D:D

As you say techs are mostly looked at as, other than knowledgeable.that's because in days before it was the washer and dryer repairman.Now you actually have to be a technician with all the inovations.If they were smart enough to fix it, they wouldn't be calling you.I'm proud to say that I'm a technician.

Have a great day.:D:D:D:D:D


#6 Econo Appliance

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Posted 28 June 2007 - 07:50 AM

[user=19408]grizzly[/user] wrote:

From a passively aggressive/somewhat condescending dishwasher customer, I think she must have thought she was talking to her 8 year old: “now, I know the dishwasher water goes into my garbage disposal, so if you need to get under the sink to look at it, you will need to be careful, there are c-h-e-m-i-c-a-l-s down there, like Comet and Dawn, those can harm you, so please be careful”. I felt like playing along by dawning a puzzled expression and telling her “Oh, yessum mam, dey done told us in skoo dat Comet ain't duh same ting as sugar. You can't eat Comet, you can only clean stuff wit it. But sugar, dats ok to eat, my momma puts sugar on her grits and she's as fit as a possum. My cousin Billy once ate a whole can of Comet, and his pee smelled good for a month, but I ain't gonna eat none of your Comet, I like tha yellow smell my pee has better anyhow.”

hahahahahaha

Econo Appliance Service, Inc. - San Diego appliance repair since 1984




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