Customer called with a complaint that her 7-year old Maytag Neptune MDE9700AYW dryer would hum when started then click off. Also said the drum would not turn by hand. What could the problem be? The answer may surprise you!

Epilogue: Turns out this is not covered under warranty. The failure occurred right at the seam where the drum was welded together. Total fee to replace this drum, part and labor, is over $400. I recommended that the customer purchase a new Whirlpool dryer with a lint filter on the top panel and no electronic controls, just knobs and switches, available at Sears for less than $500. She's going to go that route.

If you live in the New London, NH, area and need fast, expert, honest appliance repair service, call The Appliance Guru at 526-7129.

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